2 Replies Latest reply on Jul 11, 2018 4:13 PM by Intel Corporation

    SoftPak for ProBook 6470b Notebook PC


      I have been able to deploy the SoftPak to most of my workstations at work, over the pass few mouths, but I have ran into a problem with one model.


      I have gone onto the Intel Softpak website for the Intel SA 00075 and download the  SP82542 andSP80195  for the HP ProBook 6470b Notebook PC. but every time I run the softpak I am getting the following error


      FW Update: [15% {Stage 4 of 19 }


      Error 8741: FW Update Failed

      Error 8706: Firmware update not initiated due to integrity failure or invalid FW Image.


      I have looked around a few forums and they are all talking about a ME update that is only available from Intel, and is not on any public download sites.


      I am trying this on a Windows 7 Enterprise laptop, with Becrypt running.


      I have seen this for the Z440 and I had to update the Management Engine, but I have not been able to find it for this model.  any ideals on how I can get this resolved.