6 Replies Latest reply on Jul 10, 2018 4:03 PM by Intel Corporation

    Windows 10 LTSB - Graphics Driver Update issues

    capullman1

      I have 95 computers in my environment with Windows 10 LTSB 2015 (10240). Our vulnerability scanning software has found a vulnerability per the Intel advisory INTEL-SA-00095 that requires me to update these PC's to the latest graphics driver version. These computers represent around 5 or so models with different Intel chipsets. I have tried on multiple separate models to upgrade the graphics driver and they all blue screen. Has Intel stopped graphics driver support for Windows 10 LTSB?

        • 1. Re: Windows 10 LTSB - Graphics Driver Update issues
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello capullman1 
           
          Thank you for joining the community.
           
          To understand better your case please provide me with the following information:
           
          Models of the systems: (Please provide).
           
          Download links for the drives version that you have tested: (Please provide).
           
          A picture of the BSOD that you obtain while installing the drivers: (Please provide).
           
          A picture on the SA-00095 message that you are having: (Please provide).
           
          Regards,
          Leonardo C.
           

          • 2. Re: Windows 10 LTSB - Graphics Driver Update issues
            capullman1

            Here is one example. The model is a Dell Latitude E7470. The driver that was downloaded was from here: Intel HD Graphics 500 P500 600 P600 series Driver | Dell US

             

            The Bug Check code from the event viewer is: The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000113 (0x000000000000001f, 0xffffe0008cb24530, 0x0000000000000000, 0x0000000000000000).

             

            This is just one example. I have received the same BSOD on other Dell and non Dell models as well.

             

            OS is Windows 10 LTSB, 10240.17889

            • 3. Re: Windows 10 LTSB - Graphics Driver Update issues
              capullman1

              Another example is trying to update the graphics driver on an Intel NUC6i7KYK with the i7-6770HQ processor and Intel Iris Pro 580 graphics. When I attempt to install the update it says that is not compatible with the processor type. The link I used is here: Download Intel® Graphics Driver for Windows® 10

               

              However if I use device manager to check for the graphics driver it does find and download the update through Windows, but then BSOD with the same stop code I posted earlier.

               

              The SA-0095 is an Intel bulletin located here: INTEL-SA-00095

              • 4. Re: Windows 10 LTSB - Graphics Driver Update issues
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello
                Thank you for your response.
                 
                Allow me to share with you that newer version of HD graphics supports six generation processors and Windows® build RS1 or newer, for example, the Intel® Iris™ Pro Graphics 580 on your Intel® NUC Kit NUC6i7KYK on the download for the graphics driver version 24.20.100.6136  has the following information on the readme notes:
                 
                Operating System(s):  
                            Microsoft Windows* 10-64 - Creators Update
                            Microsoft Windows* 10-64 - Fall Creators Update
                            Microsoft Windows* 10-64 - April 2018 Update
                 
                Platforms:
                            6th Gen Intel(R) Core(TM) processor family (codename Skylake)
                            7th Gen Intel(R) Core(TM) processor family (codename Kaby Lake)
                            8th Gen Intel(R) Core(TM) processor family (codenames Kaby Lake R, Coffee Lake)
                            Apollo Lake
                            Gemini Lake
                 
                Reference link:
                 
                https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?product=88357  
                 
                In this case, I would recommend contacting Microsoft support for Windows® 10 LTBS to provide you with more assistance on driver availability.
                 
                Regards,
                Leonardo C.
                 

                • 5. Re: Windows 10 LTSB - Graphics Driver Update issues
                  capullman1

                  With Windows 10 Enterprise LTSB set to receive support until 2025, does Intel have any plans to provide driver updates for this OS or are they abandoning driver updates altogether?

                  • 6. Re: Windows 10 LTSB - Graphics Driver Update issues
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello capullman1

                    Thank you for your response.
                     
                    Looking into Windows® 10 LTBS built I am noticing that this particular build would only allow security updated on the system, in this case, I would recommend contacting Microsoft to verify future update releases or diver packages for the specific system build that you have installed.
                     
                    In reference of the future releases of drivers as mentioned previously the newer drivers are comparable with Windows® 10 RS1 or newer.
                     
                    Regards,
                    Leonardo C.