This message was posted on behalf of Intel Corporation
Thank you very much for sharing your issue with the Intel Communities Team, Shong50. I will be more than glad to assist you.
In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
Additionally, do you have the same issue if you connect your system wired?