Access Error after NVMUpdatePackage on X710-DA2 .

[SChan72]

Hi ,

We upgraded firmware of X710-DA2 (EtrackID was added into .cfg file ) and after that card shows access error , how to recover it ?

Server : ProLiant DL380 Gen10

OS : 14.04.1-Ubuntu , 3.16.0-77-generic (our internal requirement )

NICs : HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter (Embedded )

Intel(R) Ethernet Converged Network Adapter X710 (Field Replacable)

What we have done :

1. Upgraded driver to 2.4.10

2. Tried NVMUpdatePackage , it displayed update not available.

3. After looking at couple of forum threads for same issue ,we added EtrackID to the nvmupdate.cfg and tried again , upgrade failed with error .

4. After system reboot , ports are not showing in ifconfig .

Vendor ID IS : 8086 , DEVID is : 5172 , used in PCIe 3.0, x8

sudo lspci | egrep -i --color 'network|ethernet'

02:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet PCIe (rev 01)

02:00.1 Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet PCIe (rev 01)

02:00.2 Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet PCIe (rev 01)

02:00.3 Ethernet controller: Broadcom Corporation NetXtreme BCM5719 Gigabit Ethernet PCIe (rev 01)

13:00.0 Ethernet controller: Intel Corporation Ethernet 10G 2P X710 Adapter (rev 01)

13:00.1 Ethernet controller: Intel Corporation Ethernet 10G 2P X710 Adapter (rev 01)

5d:00.0 Ethernet controller: Intel Corporation Ethernet 10G 2P X710 Adapter (rev 01)

5d:00.1 Ethernet controller: Intel Corporation Ethernet 10G 2P X710 Adapter (rev 01)

admin@versa-flexvnf: ~] # ethtool -i eth4

driver: i40e

version: 0.4.10-k <<<< First updated Driver .</span>

firmware-version: f5.60 a1.5 n05.60 e800033b1 <<<<</span>

bus-info: 0000:5d:00.1

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: no

[admin@versa-flexvnf: ~] # sudo ethtool -i eth4

driver: i40e

version: 2.4.10 <<<<<<< Driver update ok </span>

firmware-version: 5.60 0x800033b1 1.1752.0 <<<<<<<<</span>

bus-info: 0000:5d:00.0

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

[admin@versa-flexvnf: Linux_x64] # sudo ./nvmupdate64e

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.30.22.3

Copyright (C) 2013 - 2017 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [***|......]

Num Description Ver. DevId S:B Status

=== ======================================== ===== ===== ====== ===============

<span style="font-famil...

[idata]

Hi Saichandra,

Thank you for posting in Wired Ethernet Communities. There is the possibility your X710 adapter is an OEM version, thus even by changing the Etrack ID in the config file this will not work. Does this X710 adapter come with the HP* Proliant system? Based on the firmware version 4.65 this is not the firmware for Intel retail NIC, for OEM X710, please contact the OEM NIC vendor for the customized firmware update that is suitable for your X710 adapter. Please feel free to update me.Regards,Sharon TIntel Customer SupportAgent under contract to Intel

[SChan72]

Hi Sharon T ,

Yes , HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter came with HP Server

Intel(R) Ethernet Converged Network Adapter X710 purchased separately from third party ( DELL ) , Even this EtrackID is not there in nvmupdate.cfg file , do we need to contact DELL for this upgrade too ?

EtrackID of other card is :: 80001866

[admin@versa-flexvnf: Linux_x64] # sudo ethtool -i eth6

[sudo] password for admin:

driver: i40e

version: 2.4.10

firmware-version: 4.41 0x80001866 16.5.20

bus-info: 0000:13:00.0

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

Num Description Ver. DevId S:B Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network 4.65 1572 00:019 Update not

Adapter X710 available

02) HPE Ethernet 10Gb 2-port 562FLR-SFP+ 5.96 1572 00:093 Update not

Adapter available

Thanks ,

Sai Chandra .

[idata]

Hi Saichandra,

Thank you for the reply and information. You need to contact Dell* the OEM NIC vendor for the firmware that is customized for your OEM NIC. Hope this clarified.Regards,Sharon TIntel Customer SupportAgent under contract to Intel

[idata]

Hi Saichandra,

Please let us know if you have contacted Dell* support, you need to contact them for the customized firmware that is compatible to the NIC. Regards,Sharon TIntel Customer SupportAgent under contract to Intel

[SChan72]

Hi Sharon T ,

Yes , we are following up with the vendor .

Thanks,

Sai Chandra .

[idata]

Hi Saichandra,

Thank you for the update and good to know that you are contacting Dell*, hope you will be able to avail the firmware soon. In case you have other inquiries, please feel free to contact us.Regards,Sharon TIntel Customer SupportAgent under contract to Intel