2 Replies Latest reply on Jun 28, 2018 2:58 PM by zcondren

    Windows 10 Prevents installation of GPU Driver updates


      I have a software application that requires the use of an Intel GPU driver newer than what is currently installed on my Asus NV550 with an Intel 4600 GPU. I have tried every way that I can think of to install a newer driver but I cannot get it to install. If I try a manual install of the driver Windows 10 says I am already using the preferable version of the driver. Any thoughts?

        • 1. Re: Windows 10 Prevents installation of GPU Driver updates
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello zcondren
          Thank you for joining the community.
          I would recommend to manually uninstalling the graphics driver on your system and then manually install the driver. To do this process is better to have the system with no internet connection during the whole process.
          Please download the graphics driver version for your Intel® HD graphics 4000 on the following link: https://downloadmirror.intel.com/27417/a08/win64_15.33.46.4885.zip, once the download is completed please remove the internet connection and follow the steps below to uninstall the graphics driver:

          1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
          2. Expand the Display Adapters section.
          3. Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
          4. Right-click the Intel Graphics Driver and select Uninstall.
          5. Select the checkbox Delete the driver software for this device.
          6. Reboot the computer after the uninstall process has finished.
          Once the system is rebooted please follow these steps in order to update the graphics driver:
          1. Use the zip file previously downloaded
          2. Unzip the file to a designated location or folder.
          3. Right-click Windows Start icon and open Device Manager.
          4. Click “Yes” when prompted for permission from User Account Control.
          5. Expand the Display adapters section.
          6. Right-click the Intel® graphics entry and select Update Driver Software.
          7. Click “Browse my computer for driver software”.
          8. Click “Let me pick from a list of device drivers on my computer”.
          9. Click “Have Disk”.
          10. Click “Browse”.
          11. Access the designated location or folder, and access a folder called “Graphics”.
          12. Select the file called “igdlh64” or “igdlh”.
          13. Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
          14. Reboot your computer.
          15. And let me know if you have any issues during the installation. 
          Hope this help.
          Leonardo C.
          • 2. Re: Windows 10 Prevents installation of GPU Driver updates

            Thank You, this process worked and is going to be very helpful for our customers.