11 Replies Latest reply on Jul 24, 2018 3:56 PM by Intel Corporation

    Intel RST does not support spin down of RAID HDD disk?

    kodenma

      I want you to spin down when you are not using the RAID drive for a while.

      I want this function to be added as soon as possible.

        • 1. Re: Intel RST does not support spin down of RAID HDD disk?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello kodenma 
           
          Thank you for joining the community, and also, thank you for the feedback.
           
          In order to help you better on the case, could you provide me with the version of Intel® RST that you have installed?
           
          Also please provide me with your hardware configuration?
           
          Regards,
          Leonardo C.
           

          • 2. Re: Intel RST does not support spin down of RAID HDD disk?
            kodenma

            Thank you for your reply.

             

            The version of intel RST I am using is 16.0.2.1086 in 64 bit.

             

            OS:Windows 10 pro 64bit

            CPU:i7-4790k

            Chipset:H97

            Drive:SSD(primary) + RAID5 1TB HDD x3(Secondary)

            • 3. Re: Intel RST does not support spin down of RAID HDD disk?
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello kodenma

              Thank you for your response.
               
              I would like to gather more information about the configuration you have on the computer.  Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
              Steps to save the report:

              1.  Run the utility.
              2. Click on “Scan” to get the scanned system.
              3. Once the scan is complete click on “next”.
              4. Use the “save” option, save the report to your desktop.
              5. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
               
              Regards,
              Leonardo C.
              • 4. Re: Intel RST does not support spin down of RAID HDD disk?
                kodenma

                I created a file exactly as I was told.

                I will attach it.

                • 5. Re: Intel RST does not support spin down of RAID HDD disk?
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello kodenma

                  Thank you for your response.
                   
                  I am looking into the report that you have provided me and I see that your system has an Intel(R) 9 Series chipset. I would like to share with you that the Intel® RST 16.0.2.1086 version is not intended for to be used with your chipset (see the readme notes on the following link: https://downloadcenter.intel.com/download/27681/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?v=t).
                   
                  Information take form the read me notes on the previous link:
                   
                  1.  SUPPORTED PLATFORMS/CHIPSETS
                  **************************************************************************
                  This Intel(R) Rapid Storage Technology Release is designed to provide functionality for the following Storage Controllers (Canon Lake and Kaby Lake Platforms):
                  Canon Lake Platform Series:
                   - Intel® 300/240 Series Chipset Family:
                    Desktop, High End Desktop (HEDT), Workstation (WS)
                     - H310                 - H370
                     - Q360                 - Q370
                     - B360                        - C246 (WS)             
                                                                             
                    Mobile Halo
                     - QM370                               - HM370
                     - CM246
                   
                   - Intel(R) 8th Generation Core Processor Family Platform I/O SATA AHCI/RAID Controller
                     Mobile Low Power (LP)
                     - Premium-U
                     - Base-U
                   
                  Kaby Lake Platform Series:
                  Kaby Lake Refresh:
                   - Intel(R) 200 Series (with X299/Z370) Chipset Family SATA AHCI/RAID Controller
                     - Z370
                   
                   - Intel(R) 8th Generation Core Processor Family Platform I/O SATA AHCI/RAID Controller
                     - Base-U (KBL-R)
                     - Premium-U            (KBL-R)
                     - Premium-Y            (KBL-R)
                   
                  Kaby Lake:
                   - Intel(R) 200 Series (with X299) Chipset Family SATA AHCI/RAID Controller
                     - Z270                                   - Q250
                     - Q270                                  - B250
                     - X299 (HEDT)                     - H270
                   - Intel(R) 7th Generation Core Processor Family Platform I/O SATA AHCI/RAID Controller
                     - Base-U
                     - Premium-U
                     - Premium-Y
                   - Intel(R) 100 Series/C230 Series Chipset Family SATA AHCI/RAID Controller
                     - QM175
                     - HM175
                     - CM238
                   
                  Looking further into the Intel® RST versions I see that the driver version 14.8.16.1063 provides support to your chipset (please refer to the readme notes on the following link: https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver)
                   
                  Information taken from the read me notes on the link provided above:
                   
                  Intel(R) Rapid Storage Technology Release is designed to provide functionality for the following Storage Controllers:
                      - Intel(R) 100 Series/C230 Chipset Family SATA AHCI/RAID Controller
                      - Intel(R) 9 Series Chipset Family SATA AHCI/RAID Controller
                      - Intel(R) 8 Series/C220 Series Chipset Family SATA AHCI/RAID Controller
                      - Intel(R) 7 Series/C216 Series Chipset Family SATA AHCI/RAID Controller
                      - Intel(R) C600 Series Chipset SATA AHCI Controller
                   
                  I would recommend testing de version comparable with your system configuration
                   
                  Regards,
                  Leonardo C.
                   

                  • 6. Re: Intel RST does not support spin down of RAID HDD disk?
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello kodenma 

                    I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
                     
                    Regards,
                    Leonardo C.
                     

                    • 7. Re: Intel RST does not support spin down of RAID HDD disk?
                      kodenma

                      I installed the specified version, but the state does not change.

                      • 8. Re: Intel RST does not support spin down of RAID HDD disk?
                        N.Scott.Pearson

                        I have a theory: If, in the background, the RST software is regularly issuing S.M.A.R.T. queries to the HDDs, then the HDDs will never be able to spin down. The issue is that S.M.A.R.T. queries are considered active operations by the HDDs and they spin up (if not already) as a result.

                         

                        If this is actually the case, then we are looking at a bug in the RST software. In its polling cycle, the RST software, before issuing any S.M.A.R.T. commands, should query Windows to see which drives have been spun down. It should then issue S.M.A.R.T. commands to only those drives that are not spun down. For the drives that are spun down, it should presume that the status of the drive is as its last completed S.M.A.R.T. query indicated.

                         

                        Hope this helps,

                        ...S

                        • 9. Re: Intel RST does not support spin down of RAID HDD disk?
                          kodenma

                          I made multiple verifications, but I think that the possibility of a bug in intel RST is great.

                          The contents verified are as follows.

                          ・I confirmed that the HDD is spun down using the software called HDDScan.

                          ・I stopped software that seems to get SMART but spin down was not done.

                          ・I monitored the HDD using the release monitor, but there was no software etc accessing the target HDD.

                           

                          There seems to be the same bug in other forms.

                          New RST 14.0.0.1143 doesn't allow HDDs to spin down (bug?)

                          • 10. Re: Intel RST does not support spin down of RAID HDD disk?
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello kodenma

                            Thank you for your response and for the inside on the case.
                             
                            I would like to know if you have taken into consideration if the HDD firmware has a power management configuration to avoid the spin down when HDDs are set on a RAID build. 
                             
                            Regards,
                            Leonardo C.
                             

                            • 11. Re: Intel RST does not support spin down of RAID HDD disk?
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello kodenma

                              I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
                               
                              Regards,
                              Leonardo C.