1 Reply Latest reply on Jun 27, 2018 3:00 PM by Intel Corporation

    Intel dual band wireless-ac 3160 problems using bluetooth


      Intel dual band wireless-ac 3160 was installed on the ASUS k56cm laptop. The laptop uses windows 10 x64 (1803). The work of wi-fi in the 2.4 GHz and 5 GHz bands is stable.

      There are problems using bluetooth. After sometimes a lengthy search, pairing and connecting bluetooth devices occurs.

      If the distance is more than 0.5 meters, the connection is unstable. The wireless mouse brakes. The sound in the wireless headphones (different manufacturers) is interrupted and disappears. Sometimes delays in obtaining data via a wi-fi channel are sometimes noticeable. A message stating that the devices are connected is displayed next.

      Intel® Wireless Bluetooth® and Intel® PROSet / Wireless WiFi were used to troubleshoot the problem.

      Updating drivers does not solve the problem. Using older drivers also does not help.

      I ask to help in solving the problem.@