We understand you are getting connectivity issues with CCKM enabled and computers using Intel® Dual Band Wireless-AC 8265. Here are a few items for your consideration based on your description of the issue:
- Please take into consideration that CCXv5 is not supported by Intel, and CCXv4 may require additional configuration and custom profiles from the administrator. For more information, please review the document: Frequently Asked Questions for Enterprise and IT Administrators.
- Before we consider any further issues, we recommend you to perform a Clean Installation of Wireless Drivers, using Intel® PROSet/Wireless Software and Drivers for Windows® 10 version 20.60.0, or the latest available from your Computer Manufacturer Support.
We recommend you to create a ticket with Cisco Support as well, as they will be able to provide details about the events shown in the access points.
Let us know if this helps, or in case you require further assistance.
Thanks for the suggestion. I tested your other cards like Intel 6300 (n Win 7), Intel 8265 (Win 7) and Intel 8260 (win 7), which works for CCKM enabled setting (like this) with our Cisco controller. So its clear that Cisco controller i am using is fine with CCX ver. 4. Now the behavior with Win 10 is pretty strange as it even lead to my Wi-Fi card (Intel 8265 on Win 10) to enable/disable when trying to connect as you would have seen in the logs. If the CCX capabilities didn't match it would have not reached association stage.
Observing association request (sent by intel card), i see the packet is seen as malformed by Wireshark (could be dissection issue, so ignoring), but rest it says clearly the AKM method it supports is Cisco key management (or CCKM).
But in reply Cisco sends invalid MDIE which is strange. I believe it can be a Cisco issue, but i want to know if this behavior is been observed or known. Also can you suggest me where to post for Cisco support.
Thanks and regards
Thanks for the additional information. It is important to mention that with current versions of Intel® PROSet/Wireless Software, the Cisco CCX functionality is not installed by default; please check the Frequently Asked Questions for Enterprise and IT Administrators for details about this and how to enable it.
Please remember to perform a clean driver installation as well, before considering other options.
For Cisco support, you can go to the following link: Cisco Support & Downloads.
* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there.*
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