This message was posted on behalf of Intel Corporation
Thank you for posting in the Intel® communities.
Could you please provide the following information to better understand the issue?
- Please download the Intel® System Support Utility for Windows* and run it to create a report of your system (select “Everything” when running the software.). Once created, please share the file here: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Please provide the Optane™ logs located at C:\Users\[your user name]\Intel\Logs.
Additionally, are there any differences between the first computer you built and this one?
I’ll be waiting for your response.
Have a nice day.
hi this is the report .
about the other pc, it's 1 year old, and it's specs
cpu i7 7700k
asrock z270 extreme04
, the difference i have noticed is that in the bios of the b360 motherboard i can't find remapping option like in z270 , i can only select to enable optane at bois, but underneath it there is no remapping option
i am in Australia by the way just woke up it's 6:15 am , sorry for the late reply
pc.txt.zip 5.8 K
This message was posted on behalf of Intel Corporation1 of 1 people found this helpful
Thank you for the information and your response.
From the system report I can see that your system is recognizing the Intel® Optane™ Memory as INTEL MEMPEK1W032GA. In the past, I was able to confirm that when the Intel® Optane™ Memory appears like that is because the remapping setting is not enable as you pointed out, therefore the module is not recognized as a NVMe* device. Please check this post for additional details: https://communities.intel.com/message/522679#522679
Considering this information, we now know that the issue is because of that reason so we can say that everything else is fine. However, the detail is that I don’t know either where the remapping setting is located in the BIOS of that motherboard model. I was checking the motherboard’s manufacturer website: https://www.asrock.com/MB/Intel/B360M%20Pro4/index.asp#Specification in order to find some kind of user guide but I couldn’t find any. However, I found that the only M.2 port compatible with the Intel® Optane™ Memory module is the M2_1 slot. Make sure the module is connected to this slot.
I recommend you to contact ASRock* directly to confirm with them how the remapping setting can be enabled, or if they (or you) have a user guide of the motherboard to check where this setting is located in the BIOS menu.
On the other hand, this thread may be useful (and interesting) since the user reported that the module worked in the M2_2 slot instead of the M2_1: https://communities.intel.com/thread/121060. However, this user already had the remapping setting enabled.
I would have liked to tell you how to enable the setting but I don’t have that specific motherboard model nor any kind of guide that can illustrate the process, so this is all I can tell you right now. I hope you find it useful.
If you are able to find the setting and enable it, please post it here as other users may be benefit from this information as well.
Have a nice day.