This message was posted on behalf of Intel Corporation
We will be glad to help you. As we understand, you bought a new Gigabyte wireless adapter based on the Intel® Dual Band Wireless-AC 8265 and the system is not recognizing the Bluetooth component. Please consider the following about this:
- If the adapter you bought is a PCIe add-in-card for Desktops, it is important to know that the PCIe slot is used for WiFi, and Bluetooth uses USB. If this is the case, Gigabyte probably included a USB cable that can connect your adapter to a USB header in the Desktop's motherboard.
- The Bluetooth component requires the Intel® Wireless Bluetooth® driver, and WiFi needs the Intel® PROSet/Wireless Software and Drivers; make sure both are installed:
- The Bluetooth adapter is found in Device manager - Bluetooth, normally shows as Intel(R) Wireless Bluetooth(R).
Please keep in mind that since this is a Gigabyte adapter, the main source for assistance should be Gigabyte Support.