Today my computer started having issues, and I don't know why.
The screen freezes every 1-2 seconds for a very short time, not only visually but the audio too.
It isn't caused by the graphic card, because if I connect the monitor to the motherboard, I keeps having the problem. Neither is RAM problem.
I've tried to update all the drivers, also going to a restore point, format the hhd and ssd I have, monitor the CPU/RAM/Disk and I don't see anything unusual.
As it didn't got fixed after formatting the pc, I think it could be a hardware problem. Is it possible to be a processor issue or from motherboard?
Is a pc built by myself, it is 2 years old.
I hope you can help me.
I understand that you are currently experiencing freezing problems.
Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:
1. In the keyboard, press WinLogo key + R.
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it in your desktop).
4. Attach the report to this thread.
Also, please download the Intel ® System Support Utility and attach the report to this thread, you can download the utility by accessing the link below:
Thank you for your response.
Upon review of the information you have provided, I was able to tell that, software-wise, everything is updated and there does not seem to be any inconsistency whatsoever.
This being the case, the recommendation I could give you is to look into the motherboard, perhaps swapping it out and putting another one to test if the issue persists, however, from Intel's side, every driver seems to be OK.
Okay, I fixed it. To check if it was the motherboard, I went to the BIOS and it worked fluid, so I thought the problem was in the SSD where Windows is installed.
I connected all the SATA plugs in a different port. I have 6 ports and 3 plugged SATA, I changed them to the other 3 ports left. And everything is working, at least by now.