Are you a laptop or a desktop? Provide the complete model number of your system.
Do you have dual graphics?
Run this utility and attach the results. Download Intel® System Support Utility for Windows*
Then, of of the intel support staff can help you.
This message was posted on behalf of Intel Corporation1 of 1 people found this helpful
Hello, Lauren.M. Thank you very much for taking the time to reach the Intel Communities Team. I will do my best to assist you further.
Let us try to install the drivers in by this method:
- Download the latest graphics drivers for your system by clicking on the following link: https://downloadmirror.intel.com/27847/a08/win64_18.104.22.16836.zip
- To complete the installation of the drivers, follow the steps provided in this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html