Thank you for joining this Community.
In this case, you can disregard the readings from Intel® Extreme Tuning (Intel® XTU). This tool can be used by any device but is specially designed for desktop systems. Since you own a laptop device, we don't really know where the readings are coming from, especially, that most of the BIOS setting are coming from system manufacturer and most of the time, it's pre-defined.
Regarding the Base, Idle and Maximum Clock frequency, these values will increase/decrease dynamically depending on the amount of resources that a task needs in order to be performed.
More resources in this cases, means more or higher base clock values.
However if you want to increase the Base clock frequency from your Balanced System mode, you can try the following:
-Press the windows key on your keyboard and on the search bar type in “power options” so you can select the control panel app with that name.
-Next to Balanced (recommended profile) you will see the “Change plan settings” option, please click on it.
-Click on change advanced power settings.
-On the dropdown bar, look for Processor power management on click on it.
-Make sure that the maximum processor state is set up to 100%
The minimum processor state is by default 5%, however, to see better results, you can go ahead and increase that value.
-Reboot your machine.
I hope this helps, please monitor the results and let us know the outcome.
Thank you for your response, we really appreciate it.
In this case as you can see, the power plans of your OS are limiting the processor values which under the right settings (performance mode) reaches the max clock base.
So in this case your hardware (which is working properly) is totally controlled by your software.
While on balance mode, 2.7ghz is the maximum value, even if the maximum processor state is set up to 100%.
This limitation in this case is caused by the OS, or by a limitation added by your system manufacturer.
We strongly encourage you to contact your OEM system manufacturer, so they can replicate the issue in one of their machines and provide you with further assistance on this matter.
I hope this helps.
We just wanted to double check if you still need further assistance.
Please do not hesitate on contacting us back.