6 Replies Latest reply on Jul 4, 2018 3:23 PM by Intel Corporation

    Intel HD Graphics 4600 - 4K@60hz

    moathkahmad

      Dears,

       

      I have LG OLEDTV C7 4K, but can not run 3840x2160 @60hz only 30hz

       

      I am used cable HDMI 1.4 and HDMI 2.0 but same issue.

       

      please help

       

        • 1. Re: Intel HD Graphics 4600 - 4K@60hz
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello moathkahmad
           
          Thank you for joining the community.
           
          In order to help you better, I would like to gather more information about the configuration you have on the computer.  Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
          Steps to save the report:

          1. Run the utility.
          2. Click on “Scan” to get the scanned system.
          3. Once the scan is complete click on “next”.
          4. Use the “save” option, save the report to your desktop.
          5. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
           
          Regards,
          Leonardo C.
          • 2. Re: Intel HD Graphics 4600 - 4K@60hz
            moathkahmad

            Dear support,

             

            Please find attachment.

            • 3. Re: Intel HD Graphics 4600 - 4K@60hz
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello moathkahmad

              Thank you for your response.
               
              Looking into the report that you have provided I noticed that you are running Windows® 10 on your system. I was looking for graphics driver provided by the manufacturer for Windows® 10, in this case, seems that they don’t have any available. See the following link for reference:
               
              http://www.toshiba.eu/support/drivers/laptops/
               
              Search criteria used:
               

              • Product, Accessory or Service Type*: Portables
              • Family: Satellite
              • Series: Satellite P series
              • Model: Satellite P50t
              • Short Part Number: all
              • Operating system: Windows 10 - 64 bit
              • Driver Type: all
              • Country: all
              • Language: all
              • Date of upload newer than:  yyyy-mm-dd
              • Keywords: none
               
               For testing purposes you could try generic graphics driver for Intel® HD graphics 4600 controllers following the next steps:
               
              1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27780/a08/win64_15.40.38.4963.zip (latest version)
              2. Unzip the file to a designated location or folder.
              3. Right-click Windows Start icon and open Device Manager.
              4. Click “Yes” when prompted for permission from User Account Control.
              5. Expand the Display adapters section.
              6. Right-click the Intel® graphics entry and select Update Driver Software.
              7. Click “Browse my computer for driver software”.
              8. Click “Let me pick from a list of device drivers on my computer”.
              9. Click “Have Disk”.
              10. Click “Browse”.
              11. Access the designated location or folder, and access a folder called “Graphics”.
              12. Select the file called “igdlh64” or “igdlh”.
              13. Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
              14. Reboot your computer.
              15. And let me know if you have any issues during the installation.
               
              Could you provide me with the graphics report of your system (complete the report with the external display connected to the system), follow the steps to complete the report:
              1. Right-click on the Desktop, and click on Graphics Properties.
              2. Click Options and Support, and then click Information Center.
              3. Click on Save (save it in your desktop).
              4. please attach the report to the thread 
               
              Regards,
              Leonardo C.
              • 5. Re: Intel HD Graphics 4600 - 4K@60hz
                Ronald_Intel

                Hello moathkahmad,

                 

                I think the issue could be coming from the HDMI output on your laptop. If the HDMI port on your laptop is revision 1.4 then it is not capable of driving 3840x2160@60hz due to insufficient video bandwidth.

                I searched online for the specifications of the Toshiba Satellite P50t-B1393, but I couldn't find anything that confirms if the HDMI port is revision 1.4 or revision 2.0.

                 

                Have you checked this with Toshiba? Do you have any manual or datasheet that confirms the revision of the HDMI output?

                 

                Best Regards,

                Ronald M.

                • 6. Re: Intel HD Graphics 4600 - 4K@60hz
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello moathkahmad

                  I was checking your case and would like to know if you were able to verify the HDMI® version on your laptop, or if you have access to the system manuals? 

                  Regards,
                  Leonardo C.