2 Replies Latest reply on Jul 2, 2018 5:27 PM by Intel Corporation

    Intel Rapid Storage Technology issues

    Austinyoung33

      I accessed the Intel Rapid Storage Technology application and did something to where it made my 1 tb hard drive disappear in my new acer predator laptop's storage.

      I think it put my system into raid 0 mode, and I've tried everything to undo it, even resetting my laptop. Please help!

        • 1. Re: Intel Rapid Storage Technology issues
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Austinyoung33 
           
          Thank you for your response.
           
          To better assist you with your request, I will need to check some information about your computer.  Please follow the instructions below:
           

          1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
          2. Click the Help icon.
          3. Click the System Report icon.
          4. Please attach the report to the tread.
           
          During the POST of the system use the key combination Ctrl+I to enter RAID Configuration Utility, please attach a picture of the system status.
           
          IF Ctrl+I does not let you enter the RAID Configuration Utility I recommend to contacting ACER® for the key combination to access the utility.
           
          Regards,
          Leonardo C.
          • 2. Re: Intel Rapid Storage Technology issues
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Austinyoung33 

            I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
             
            Regards,
            Leonardo C.