13 Replies Latest reply on Jun 27, 2018 5:47 AM by cifellc

    Intel RST service not running

    cifellc

      Windows 10 version 14.8.0.1042 of Intel Rapid Storage technology.

       

      I have uninstalled and reinstall RST many times with the same effect,  I have gone into services to force RST to start, it start and then fails.  NO error messages

       

      Looking at the event viewer I get the following error.

       

      Log Name:      Application

      Source:        Application Error

      Date:          21-Jun-18 9:01:41 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:     

      Description:

      Faulting application name: IAStorUI.exe, version: 14.8.0.1042, time stamp: 0x5639dd9b

      Faulting module name: MSVCR80.dll, version: 8.0.50727.9445, time stamp: 0x5a7bc74c

      Exception code: 0xc000000d

      Fault offset: 0x0001477d

      Faulting process id: 0x13d8

      Faulting application start time: 0x01d4095fff428640

      Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

      Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9445_none_d08c58b4442ba54f\MSVCR80.dll

      Report Id: dc31334c-60a1-4092-8f4b-9b70bf33ba5f

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2018-06-21T13:01:41.569552800Z" />

          <EventRecordID>7912</EventRecordID>

          <Channel>Application</Channel>

          <Computer>MichaelCifelli</Computer>

          <Security />

        </System>

        <EventData>

          <Data>IAStorUI.exe</Data>

          <Data>14.8.0.1042</Data>

          <Data>5639dd9b</Data>

          <Data>MSVCR80.dll</Data>

          <Data>8.0.50727.9445</Data>

          <Data>5a7bc74c</Data>

          <Data>c000000d</Data>

          <Data>0001477d</Data>

          <Data>13d8</Data>

          <Data>01d4095fff428640</Data>

          <Data>C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe</Data>

          <Data>C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9445_none_d08c58b4442ba54f\MSVCR80.dll</Data>

          <Data>dc31334c-60a1-4092-8f4b-9b70bf33ba5f</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>

       

      I have tried everything I could think of to resolve this but to no avail.

       

      Chang for any help that can be offered.

        • 1. Re: Intel RST service not running
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello cifellc 
           
          Thank you for joining the community.
           
          Is your system BIOS configure on RAID mode?
           
          I would like to gather more information about the configuration you have on the computer.  Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
          Steps to save the report:

          1. Run the utility.
          2. Click on “Scan” to get the scanned system.
          3. Once the scan is complete click on “next”.
          4. Use the “save” option, save the report to your desktop.
          5. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
          Regards,
          Leonardo C.
          • 2. Re: Intel RST service not running
            david1223

            Updating your  RST driver may not solve the issue. You may try a reset of the startup type of Intel RST Service. Open Run by pressing Windows logo and r. Then type services.msc and hit enter. On the windows, you get a service RST service which is running. Go to the property of it and change its running state to Automatic. I think this will fix your problem. If you still have problems you may check Microsoft Support UK. They will help you if you still have difficulty with RST.

            • 3. Re: Intel RST service not running
              cifellc

              Thank you for the suggestions;  However I had already changed the service to Automatic from Automatic (delayed).

               

              cc

              • 4. Re: Intel RST service not running
                cifellc

                yes the bios is configured for raid,  I have a raid 0 array.  The PC runs perfectly fine other then the Intel RST failing.

                 

                Attached is the scan report,

                 

                Thank you for all your help

                 

                CC

                • 5. Re: Intel RST service not running
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello cifellc

                  Thank you for your response.
                   
                  I am looking into the system report that you have sent, I see that you have an Intel(R) 5 Series/3400 Series Chipset that is supported on Intel® RST version 12.9.0.1001 with the operating system Windows® 8.1, 8, 7, server 2008 and server 2012, seems that the error that you are having is due to an incomparability on the system configuration in this case because the Intel® RST version 14.8.0.1042 does not support your chipset, and your chipset Intel(R) 5 Series/3400 Series does not support Windows® 10 for Intel® RST.
                    
                  Please refer to the following link for this information on the ReadMe notes
                   
                  https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005
                   
                  Hope this help.
                   
                  Regards,
                  Leonardo C.
                   

                  • 6. Re: Intel RST service not running
                    cifellc

                    I did install that version or RST and it did not make any difference same errors.  The reason i went back to version 14.8.0.1.1042 is because I have 2 other builds with the same motherboard and they to are running raids,  one a raid 10,  the other a raid 0 .  They are running version 14.8.0.1042 with no issues.  see screen print below.

                     

                     

                    • 7. Re: Intel RST service not running
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello

                      Thank you for your response.
                       
                      Could you provide me with the model of the motherboards?
                       
                      Also, could you provide me the Intel® System Support Utility for Windows* of the systems that are running Intel® RST?
                       
                      Regards,
                      Leonardo C.
                       

                      • 8. Re: Intel RST service not running
                        cifellc

                        2 motherboards are assus p7p55d pro and the other is a assus p7p55d le;  The non working unit is a p5p55d pro.  Hard to explain why one pro is working properly the other not,  they all have the same bios version as well,  both configured with raid 0.

                         

                        I have attached the scan of the 2 working units.  They are all running IRST 14.8.0.1042

                         

                        cc

                        • 9. Re: Intel RST service not running
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello cifellc 

                          Thank you for your response.
                           
                          Allow me to share with you that the release notes for Intel® RST 14.8.0.1042 you would find the Chipset platforms this could run this version.
                           
                          Intel(R) Rapid Storage Technology Release is designed to provide functionality for the following Storage Controllers:
                              - Intel(R) 100 Series/C230 Chipset Family SATA AHCI/RAID Controller
                              - Intel(R) 9 Series Chipset Family SATA AHCI/RAID Controller
                              - Intel(R) 8 Series/C220 Series Chipset Family SATA AHCI/RAID Controller
                              - Intel(R) 7 Series/C216 Series Chipset Family SATA AHCI/RAID Controller
                              - Intel(R) C600 Series Chipset SATA AHCI Controller
                           
                          Please refer to the first read me notes on the following link:
                           
                          https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver
                           
                          Any behavior out of the specification we are not able to guarantee that would work correctly.
                           
                          Regards,
                          Leonardo C.
                           

                          • 10. Re: Intel RST service not running
                            cifellc

                            Leonard

                             

                            As per my previous e-mail,  I had RST version 12.9.0.1001  (this supports the Intel(R) 5 Series/3400 Series SATA AHCI/RAID Controlle) installed and it still failed.  What I will do I re-install it,  post the error message and the scan for your review..

                             

                             

                            • 11. Re: Intel RST service not running
                              cifellc

                              As per my previous reply,  I have re-installed 12.9.0.1001 and it still gives the same error,  I have attached the event viewer error as well as the intel scan for your review.

                               

                              I really don't know what steps I can take to correct this software.

                              • 12. Re: Intel RST service not running
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello cifellc 
                                 
                                Thank you for joining the community.
                                 
                                Allow me to share with you that the Intel® RST version 12.9.0.1001 supports the Intel(R) 5 Series/3400 Series SATA AHCI/RAID Controller and is supported on the Windows® 8.1, 8, 7, sever 2008 and server 2012.
                                 
                                Intel(R) Rapid Storage Technology Release is designed to provide functionality for the following Storage Controllers:
                                •    Intel(R) 8 Series/C220 Series Chipset Family SATA AHCI/RAID Controller.
                                •    Intel(R) 7 Series/C210 Series Chipset Family SATA AHCI/RAID Controller.
                                •    Intel(R) 6 Series/C200 Series Chipset Family SATA AHCI/RAID Controller.
                                •    Intel(R) 5 Series/3400 Series SATA AHCI/RAID Controller.
                                •    Intel(R) X79 Express Chipset.
                                 
                                The system must be running on one of the following operating systems (no other Windows OS versions are supported):
                                    - Microsoft Windows* 8.1.
                                    - Microsoft Windows* 8.1 x64-bit Edition**.
                                    - Microsoft Windows* 8.
                                    - Microsoft Windows* 8 x64-bit Edition**.
                                    - Microsoft Windows* 7.
                                    - Microsoft Windows* 7 x64-bit Edition** .
                                    - Microsoft Windows* Server 2008.
                                    - Microsoft Windows* Server 2008 x64-bit Edition**.
                                    - Microsoft Windows* Server 2012 x64-bit Edition**.
                                 
                                Refer to the readme (TXT) on the following link
                                 
                                https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver
                                 
                                Regards,
                                Leonardo C.
                                 

                                • 13. Re: Intel RST service not running
                                  cifellc

                                  Thanks everyone for their assistance in this matter,

                                   

                                  Let me try and summarise the discussion.

                                   

                                  Version 14.8.0.10.42 supports windows 10 but does not state that it supports Intel(R) 5 Series/3400 therefore "no support and/or future discussions"

                                  Version 12.9.0.1001 supports the Intel(R) 5 Series/3400 but is not intended to  run on windows 10 and again "no support and/or future discussions"

                                   

                                  If anyone has an option i am willing to listen,   So far all i have read is that other than rebuilding with current hardware technology no support., or I can take a chance and re-install the OS and whatever is causing the conflict may disappear. 

                                   

                                  Let me remind everyone on this thread,  that the other 2 builds and one with the same exact motherboard run perfect with either 12.9... or 14.8..  I believe their is a solution but after reaching out to the community,  it is just one that I have to find on my own,  after all both option  are not supported.

                                   

                                  Thank you all