3 Replies Latest reply on Jun 25, 2018 1:13 PM by Intel Corporation

    Cannot connect to Intel Unite Hub over Wi-Fi , Works via wired LAN

    cav9mm

      Hey Folks.

       

      Weird issue.

       

      When someone is on Wi-Fi and they launch the Unite Client software (V 3.1.41.18), it tries to connect to the server and ultimately fails, which means the user doesn't get the screen to enter in the 6 digit code.

      If someone is on wired LAN, they can launch and connect to the Hub with no problems.

      If we take someone who is on Wi-FI and can't connect and plug them in via LAN, then it works fine and the user can then disconnect the LAN cable and go back on Wi-Fi with no issue and share to the Hub fine.

      The Unite Hubs are are wired in via LAN cable.

       

      I don't believe its an issue with the client software as mentioned it does work via wired.

       

      Happy to remove and upgrade to test if thats a good first step.

       

      I see other folks with similar issues, which makes me think they maybe an underlying issue but i'm happy to treat this issue in isolation for now.

       

      Any suggestions ?

       

      Any further information that i could provide to shed more light on the issue?

       

      Thanks