5 Replies Latest reply on Jun 28, 2018 9:10 AM by layman806 Branched from an earlier discussion.

    UHD 630 drivers screen Flashing on MSI GL63 8RC (1080p @ 60Hz)

    layman806

      Hi,

      I'm aware this is a really old post and an NUC support topic, but I am also experiencing screen flickering issue due to the UHD 630 drivers on my MSI GL63 8RC, in 1080p resolution 60Hz refresh rate.

      Having brightness set to anything less than 100% causes the sceen to flicker. This  is some problem that you can fix with a driver update, but it has been so long and yet a fix is not found. Can you please guide me as to how I can fix it? cvare

        • 1. Re: UHD 630 drivers screen Flashing on MSI GL63 8RC (1080p @ 60Hz)
          rguevara

          Hi layman806,

           

          I moved your question over to the "Graphics" community as it will be better served here since you have a MSI* based on system running an Intel Graphics chipset.

           

          Regards,

          Ronny G

          1 of 1 people found this helpful
          • 2. Re: UHD 630 drivers screen Flashing on MSI GL63 8RC (1080p @ 60Hz)
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello layman806
             
            Thank you for joining the community.
             
            In order to collect the information on your case could you help me with the following information?
             

            • Please fill up the information on the following link https://communities.intel.com/thread/77761
            • One example of the flickering that you are having (video if possible)
            • I would like to gather more information about the configuration you have on the computer.  Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
                 
              • Steps to save the report: 
                    
                • 1- Run the utility.
                •   
                • 2- Click on “Scan” to get the scanned system.
                •   
                • 3- Once the scan is complete click on “next”.
                •   
                • 4- Use the “save” option, save the report to your desktop.
                •   
                • 5-To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
                •  
                 
             
            • The DxDiag report. Please follow these steps: 
                 
              • 1. In the keyboard, press WinLogo key + R.
              •  
              • 2. In the Run box please type dxdiag and hit Enter.
              •  
              • 3. Click on Save All Information (save it in your desktop).
              •  
              • 4. Attach the .TXT file to the thread.
             
            Regards,
            Leonardo C.
            • 3. Re: UHD 630 drivers screen Flashing on MSI GL63 8RC (1080p @ 60Hz)
              layman806

              Category

              Questions

              Answers (N/A if not applicable)

              Description

              Provide a detailed description of the issue

              Screen flickers whenever screen brightness set to less than 100%. When the brightness is set to 100% no issue, but my eyes hurt on that level, so it makes little sense to use it that way.

              Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

              Always (100%): X

              Often (51-99%):

              Sporadic (20-50%):

              Very Sporadic (<20%):

              Hardware (HW)

              Brand and Model of the system.

              MSI GL63 8RC

              Hybrid or switchable graphics system?
              ie Does it have AMD or NV graphics too?

              Yes, Intel UHD 630 and Nvidia GTX 1050

              Make and model of any Displays that are used to see the issue (see note2 below).
              LFP
              = Local Flat Panel (Laptop panel)
              EFP = External Flat Panel (Monitor you plug in)

              LFP

              How much memory [RAM] in the system (see note2 below).

              8GB DDR4

              Provide any other hardware needed to replicate the issue.
              ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

              NA

              Hardware Stepping (see note1 below).

              Screenshot attached

              Software (SW)

              Operating System version (see note2 below).

              Windows 10 build 1803

              VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

              GOP version: 9.0.1074

              Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

              23.20.16.5038

              SW or Apps version used to replicate the issue.

              Any application

              Configurations

              Single display, clone, or extended (see note2 below).

              Single

              Display resolution & refresh rate setting of each display (see note2 below).

              1920x1080, 60Hz

              AC or DC mode, i.e. is power cable plugged in or not?

              Both cases

              How to repro

              Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
              A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

              https://youtu.be/qYDSLfbwr0c

               

              • 4. Re: UHD 630 drivers screen Flashing on MSI GL63 8RC (1080p @ 60Hz)
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello  layman806 

                Thank you for your response.
                 
                Have you tried other driver version your system for this situation? If yes please let me know what version.
                 
                You can try to test the system with the generic driver version for your Intel® UHD graphics 630, follow these steps in order to update the graphics driver:

                1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27847/a08/win64_24.20.100.6136.zip (latest driver version)
                2. Unzip the file to a designated location or folder.
                3. Right-click Windows Start icon and open Device Manager.
                4. Click “Yes” when prompted for permission from User Account Control.
                5. Expand the Display adapters section.
                6. Right-click the Intel® graphics entry and select Update Driver Software.
                7. Click “Browse my computer for driver software”.
                8. Click “Let me pick from a list of device drivers on my computer”.
                9. Click “Have Disk”.
                10. Click “Browse”.
                11. Access the designated location or folder, and access a folder called “Graphics”.
                12. Select the file called “igdlh64” or “igdlh”.
                13. Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
                14. Reboot your computer.
                15. And let me know if you have any issues during the installation.
                 
                Please bear in mind that due to you are using a laptop system we recommend to use the drives provided by the system manufacturer.
                 
                Regards,
                Leonardo C.
                • 5. Re: UHD 630 drivers screen Flashing on MSI GL63 8RC (1080p @ 60Hz)
                  layman806

                  Hi,

                  Sorry for the late reply. I tried all the above, but the issue persists.

                  I also sought help from msi support. They suggested a BIOS update and using the msi recommended driver version. That improved the situation but did not solve it. Maybe it is a hardware related issue, and I have asked for a RMA or replacement. I hope they do that and I don't have to go to college without a laptop next month.