I understand that you are having problems updating the graphics driver of your system.
Regarding this, I would like to start by saying that I am uncertain as to why you are unable to install the ones provided by Dell*. We supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customization, or make other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided.
Since you are unable to use the one from the manufacturer in this case, and our driver is also giving you problems with the installation, I want you to try and do it manually. First, download the ".zip" file from the link below:
After the download, please follow the steps provided below:
1 - Unzip the file to a designated location or folder.
2 - Right-click Windows Start icon and open Device Manager.
3 - Click Yes when prompted for permission from User Account Control.
4 - Expand the Display adapters section.
5 - Right-click the Intel® graphics entry and select Update Driver Software.
6 - Click "Browse my computer for driver software".
7 - Click "Let me pick from a list of device drivers on my computer".
8 - Click "Have Disk".
9 - Click "Browse".
10 - Access the designated location or folder, and access a folder called "Graphics".
11 - Select the .INF file (Setup information).
12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.
13 - Reboot your computer
These helps should have helped with the installation and there should be no error whatsoever. However, if there is, please let me know.
I hope this helps.
Thank you for your response.
I would like you to please provide me with a screenshot of the device manager of your system so I can have a look at the graphic adapters. According to what I can see there is 2, but I am not sure, if possible, please provide me with the screenshot showing both of them.
Yes, you are correct. There are two graphic cards in this computer. The Intel UHD 630 and the Nvidia 1060.
The driver of the intel card needs to be installed in order for the computer to be able to do any graphic heavy work such as gaming. This is because all the "hard work" calculations etc are done from the Nvidia card, but the picture that's displayed on the screen goes through the Intel card.
Like i said before. The computer worked fine until i performed a clean install of Windows. Then I wasn't able to install the driver for the Intel card anymore.
I've tried to install latest chipset drivers + bios update.. basically everything that I can think of. The driver just won't install.
Thank you for your response.
Normally, after the fresh install of the Operating System the necessary drivers are installed via Windows* updates. It is strange that the integrated graphics appear as Microsoft Basic Display Adapter.
Please try creating a new bootable USB using the tool in the link below:
* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there.*
Once the bootable unit is created, attempt to re-install the operating system with that freshly created image. I want to do this because we are trying the express and also the manual ways of installing the drivers to no avail, it could point to an Operating System issue.
Once this is done, let the O.S update and after the updates reboot the system, afterwards please check the device manager and see if it shows properly the graphic adapters.
I hope this helps.
I already tried to reinstall windows from a bootable usb stick.
I've tried to run all windows updates before installing any driver -> then reboot and then install the drivers. But no luck here. The Intel card is still named "Microsoft Basic Display Adapter".
I then tried to reinstall windows again from the usb stick, but this time I didn't let the windows update run and tried to install the drivers right away.. still same issue. All drivers but the Intel UHD 630 were installed.
Thank you for your response.
I apologize for any inconvenience this may be causing. Up to this point, what I can recommend you to do is to contact Dell* and see if they have a "recovery" disk which they provide. This is so that the drivers and software previously installed in the system can be recovered. If this does not help then it points more to a hardware issue than software.
I say it is more a hardware issue because we have tried different methods of installation and even re-installed the operating system to no avail.
Again, I apologize for any inconvenience.
When you did your clean install of Windows 10, what drivers did you install? You should have installed the Intel and NVIDIA drivers that were provided by your system manufacturer.
You have a hybrid graphics solution, combining the on-processor Intel UHD Graphics 630 solution with an embedded NVIDIA GTX 1060 HD Graphics solution. Hybrid graphics solutions often (close to always) require versions of the drivers that have been modified to support the combining of these solutions and switching between them. In this case, installing the generic drivers from either Intel or NVIDIA will usually (close to always) result in something that either doesn't work or doesn't support all capabilities; you *must* use the versions of the drivers that are provided by your system manufacturer.
Hope this helps,
Thanks for the help.
I was in contact with Dell tech support for several hours regarding this driver issue and they were not able to provide me with a working driver for the Intel UHD 630 card.
They instead booked a replacement of the motherboard.
But as the tech guy stated on the phone, the windows installation was more likely done from an image file at the factory and they didn't install the drivers one-by-one like I was doing.
I told the guy on the phone that the motherboard replacement most likely wouldn't work.. and he probably knew this as well.
Anyway.. the technician arrived and replaced the motherboard and it turned out to be DOA.
I've now returned the Dell G5 and ordered a Alienware R4 instead.
Thanks for all the help folks!
this dos not work i had the same isue
i have a auros z370 mainboard v1.0 with a intel cpu i7 8700k.
the orginal driver wil not recognize the gpu in the i7 8700k sulution is to go to Snappy Driver Installer download | SourceForge.net
he will find a driver and it wil install youre UHD630 driver!!!
there seems to be somthing wronge wit the intel vga driver.
Hi, I also got problem with this. Before this I have installed windows 10 build 1508. which is old version. Install driver with no succeed. Later I decided to install new windows 10 build 1803 which is latest version updated April 2018. Then, the installation is successful without error. This error is due to windows version not the driver. Thanks.
@hidayat88 was right. this problem lead to windows os vision. my os is windows 10 professional x64,have same question as you & try a lot drives that can't resolve it.
so update windows vision to 16299.125,then it's done. intel uhd 630 driver can install corectly. so i guess the windows higher vision than 16299 can solute the problem too.
by the way ,the windows 10 release date of vision 16299,can't remember ,but it must be after 2018/4/.you can try it.
A friend from china hope this can help you.