3 Replies Latest reply on Jun 27, 2018 9:30 AM by Intel Corporation

    Optane memory random NVME disk error?


      Hello, I recently built a new system and I'm having trouble setting up my Optane memory module. My specs are as follows:


      Windows 10

      Motherboard: Z370 Extreme4

      Processor: Intel Core i7-8700k

      RAM: G.Skill TridentZ RGB 3200 (2x8gb)

      GPU: EVGA 1070 Ti SC Hybrid

      SSHD: Seagate FireCuda 3.5" 2TB

      CPU Cooler: Corsair H100i v2 CPU Cooler

      Case: Corsair Crystal 570x + 3x extra SP120 RGB fans

      PSU: EVGA SuperNova G2 750w PSU

      WiFi Card: Rosewill RNX-AC1900 PCIe Wifi adapter

      Intel Optane Memory 16gb


      I have been trying to run the installer for the optane memory module (SetupOptaneMemory.exe), but it just keeps giving me an error message:


      Unsupported System Drive; Intel Optane Memory does not support system installed on NVME disk.


      However this doesn't make any sense, as my OS is installed on a hard drive (or Solid State Hybrid Drive to be exact) which uses a SATA connection, not NVME. So I'm not sure why this won't work... anyone have any ideas? I have attached a screenshot of the error message as well as the two logs which were labelled with "optane". Thank you in advance for any help you can provide!