Answers (N/A if not applicable)
Provide a detailed description of the issue
Everything was working right before I had no issues.
3D scene can't be seen on different software like PDF 3D with the last microsoft update.
The software launch but the 3D Scene stay blanc.
I have tried different driver with diffrent released date but without succes.
I've tried the standard Microsoft driver and I could see the 3D scenes again.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Very Sporadic (<20%):
Brand and Model of the system.
DELL Lattitude E7450
Hybrid or switchable graphics system?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP Dell Laptop
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
Thank you very much for taking the time to reach the Intel Communities Team, CVERBRUGGE. I will do my best to assist you further.
In this case, please try using the latest Intel® Generic Graphics drivers 4963. Click here to download the drivers and, to complete the installation follow the steps provided in this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html
Let us know how it goes.
Hello, CVERBRUGGE. Thank you for your patience.
As previously mentioned, I try to replicate the issue you are facing at our labs.
I have used the same graphics controller with Windows 10* RS4 release, latest graphics drivers installed and latest Adobe Reader* version. I did not have any problem opening any 3D file using Adobe Reader*.
Please make sure that your Windows* is updated and you use the latest Adobe Reader* version and use a new 3D file to test the issue.