6 Replies Latest reply on Jul 3, 2018 5:06 PM by Intel Corporation

    Graphic CARD 5500 & Windows 10 update.

    CVERBRUGGE

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Everything was working right before I had no issues.

      3D scene can't be seen on different software like PDF 3D with the last microsoft update.

      The software launch but the 3D Scene stay blanc.

      I have tried different driver with diffrent released date but without succes.

      I've tried the standard Microsoft driver and I could see the 3D scenes again.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      DELL Lattitude E7450

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      no

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP Dell Laptop

      How much memory [RAM] in the system (see note2 below).

       

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

       

      Hardware Stepping (see note1 below).

      Software (SW)

      Operating System version (see note2 below).

       

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

       

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

      Single Display

      Display resolution & refresh rate setting of each display (see note2 below).

       

      AC or DC mode, i.e. is power cable plugged in or not?

      AC

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. 3D Pdf not showing with actual driver and updated from dell.
      2. Changing to Microsoft Driver

      1. 3D pdf showing

      ...