2 Replies Latest reply on Jun 27, 2018 4:47 PM by Intel Corporation

    드라이버 설치 오류

    LEEJAEHUN

      윈도우 10 포맷 후 intel(R)  HD 그래픽 드라이버 설치 오류가 생깁니다.

       

      또한 자동 업데이트 사용도 불가합니다.

       

      사양은: Intel(R) Core(TM) i5-8600k CPU  입니다.

       

      Screenshot_20180618-001758.jpgScreenshot_20180618-001811.jpg

        • 1. Re: 드라이버 설치 오류
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello LEEJAEHUN
           
          Thank you for joining the community.
           
          After translating your case I see that you are having problems to complete the graphics driver installation, in order to help you better, I would like to gather more information about the configuration you have on the computer.  Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
          Steps to save the report:

          1. Run the utility.
          2. Click on “Scan” to get the scanned system.
          3. Once the scan is complete click on “next”.
          4. Use the “save” option, save the report to your desktop.
          5. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
           
          For the installation of the Intel® UHD Graphics 630 you can try a manual installation of the drivers following these steps:
          1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27847/a08/win64_24.20.100.6136.zip (latest version)
          2. Unzip the file to a designated location or folder.
          3. Right-click Windows Start icon and open Device Manager.
          4. Click “Yes” when prompted for permission from User Account Control.
          5. Expand the Display adapters section.
          6. Right-click the Intel® graphics entry and select Update Driver Software.
          7. Click “Browse my computer for driver software”.
          8. Click “Let me pick from a list of device drivers on my computer”.
          9. Click “Have Disk”.
          10. Click “Browse”.
          11. Access the designated location or folder, and access a folder called “Graphics”.
          12. Select the file called “igdlh64” or “igdlh”.
          13. Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
          14. Reboot your computer.
          15. And let me know if you have any issues during the installation.
          Hope this help.
           
          Regards,
          Leonardo C.
          • 2. Re: 드라이버 설치 오류
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello LEEJAEHUN 

            I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
             
            Regards,
            Leonardo C.