Answers (N/A if not applicable)
Provide a detailed description of the issue
Graphical glitches in a certain spot of the AER game
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Brand and Model of the system.
Hybrid or switchable graphics system?
Make and model of any Displays that are used to see the issue (see note2 below).
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
AER Memories of Old
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
Go to that spot in game, the monastery(last place in the game) in that spot you can trigger the graphical glitch at certain camera angles.
Thank you for joining this Community.
We really appreciate all the information provided by you.
We are taking the time to replicate your issue in our facilities in order to find a suitable solution for it.
This may cause a brief delay between our answers, we will contact you as soon as we can.
I hope this helps.
Thank you for your patience.
Due to the unique and complex glitch reported on your thread, it has taken longer than hoped to be reproduced since the glitch is supposed to appear only in the last place in the game.
We will reach you back as soon as possible.
I hope this helps.
Thank you for patience.
We would like you to test the latest drivers for your graphics controller.
First, we will need you to uninstall the current graphic drivers that your system has, until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)
After that, for troubleshooting purposes please install the latest Intel® Graphics Driver for Windows® 10 found here:
In order to do it, please go ahead and perform this update steps:
Unzip the file to a designated location or folder.
Open Device Manager:
For Windows 10: Right-click Windows Start icon
Click yes when prompted for permission from User Account Control.
Expand the Display adapters section.
Right-click the Intel® graphics entry and select Update Driver Software.
Click Browse my computer for driver software.
Click Let me pick from a list of device drivers on my computer.
Click Have Disk.
Click Browse and select the directory where the driver files are located.
Click OK, and finally click Next.
Drivers are now being installed.
Restart your computer.
I hope this helps, please let us know the outcome.
We just wanted to double check if you still need further assistance.
Please don’t hesitate on contacting us back.
I hope to hear from you soon.