2 Replies Latest reply on Jul 27, 2018 9:11 AM by Intel Corporation

    AER Memories of Old Graphical Issue

    DarthHaro

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Graphical glitches in a certain spot of the AER game

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Hardware (HW)

      Brand and Model of the system.

      Skull Canyon

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      Pavilion 27bw

      How much memory [RAM] in the system (see note2 below).

      32GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      HDMI

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

       

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      1040.0

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      24.20.100.6136

      SW or Apps version used to replicate the issue.

      AER Memories of Old

      Configurations

      Single display, clone, or extended (see note2 below).

      Single Display

      Display resolution & refresh rate setting of each display (see note2 below).

      720P60

      AC or DC mode, i.e. is power cable plugged in or not?

      Pluggin in

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      Go to that spot in game, the monastery(last place in the game) in that spot you can trigger the graphical glitch at certain camera angles.

        • 1. Re: AER Memories of Old Graphical Issue
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello DarthHaro,
           Thank you for joining this Community.
          We really appreciate all the information provided by you.
          We are taking the time to replicate your issue in our facilities in order to find a suitable solution for it.
          This may cause a brief delay between our answers, we will contact you as soon as we can.
          I hope this helps.
          Best regards.
           
          Diego S.
           

          • 2. Re: AER Memories of Old Graphical Issue
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello DarthHaro,
            Thank you for your patience.
            Due to the unique and complex glitch reported on your thread, it has taken longer than hoped to be reproduced since the glitch is supposed to appear only in the last place in the game.
            We will reach you back as soon as possible.
            I hope this helps.
            Regards,
            Diego S.