4 Replies Latest reply on Aug 28, 2018 7:17 AM by Intel Corporation

    AER Memories of Old Graphical Issue

    DarthHaro

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Graphical glitches in a certain spot of the AER game

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Hardware (HW)

      Brand and Model of the system.

      Skull Canyon

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      Pavilion 27bw

      How much memory [RAM] in the system (see note2 below).

      32GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      HDMI

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

       

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      1040.0

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      24.20.100.6136

      SW or Apps version used to replicate the issue.

      AER Memories of Old

      Configurations

      Single display, clone, or extended (see note2 below).

      Single Display

      Display resolution & refresh rate setting of each display (see note2 below).

      720P60

      AC or DC mode, i.e. is power cable plugged in or not?

      Pluggin in

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      Go to that spot in game, the monastery(last place in the game) in that spot you can trigger the graphical glitch at certain camera angles.

        • 1. Re: AER Memories of Old Graphical Issue
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello DarthHaro,
           Thank you for joining this Community.
          We really appreciate all the information provided by you.
          We are taking the time to replicate your issue in our facilities in order to find a suitable solution for it.
          This may cause a brief delay between our answers, we will contact you as soon as we can.
          I hope this helps.
          Best regards.
           
          Diego S.
           

          • 2. Re: AER Memories of Old Graphical Issue
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello DarthHaro,
            Thank you for your patience.
            Due to the unique and complex glitch reported on your thread, it has taken longer than hoped to be reproduced since the glitch is supposed to appear only in the last place in the game.
            We will reach you back as soon as possible.
            I hope this helps.
            Regards,
            Diego S.
             

            • 3. Re: AER Memories of Old Graphical Issue
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello DarthHaro
              Thank you for patience.
               We would like you to test the latest drivers for your graphics controller.
              First, we will need you to uninstall the current graphic drivers that your system has, until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)
              After that, for troubleshooting purposes please install the latest Intel® Graphics Driver for Windows® 10 found here:
              https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=88357
              In order to do it, please go ahead and perform this update steps:
              Unzip the file to a designated location or folder.
              Open Device Manager:
              For Windows 10: Right-click Windows Start icon
              Click yes when prompted for permission from User Account Control.
              Expand the Display adapters section.
              Right-click the Intel® graphics entry and select Update Driver Software.
              Click Browse my computer for driver software.
              Click Let me pick from a list of device drivers on my computer.
              Click Have Disk.
              Click Browse and select the directory where the driver files are located.
              Click OK, and finally click Next.
              Drivers are now being installed.
              Restart your computer.
               
              I hope this helps, please let us know the outcome.
              Regards,
              Diego S.
               

              • 4. Re: AER Memories of Old Graphical Issue
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello DarthHaro
                We just wanted to double check if you still need further assistance.
                Please don’t hesitate on contacting us back.
                I hope to hear from you soon.
                Best Regards,
                Diego S.