Thank you for joining the community.
In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
- Run the utility.
- Click on “Scan” to get the scanned system.
- Once the scan is complete click on “next”.
- Use the “save” option, save the report to your desktop.
- To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
Also, the RST System report, please follow the instructions below:
- Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
- Click the Help icon.
- Click the System Report icon.
- Click Save.
- please attach the report to the thread.
Press CTRL+I to enter RAID Configuration Utility during the post of the system, provide with a picture if the system status.
Hi Leonardo C,
Sorry for the late reply.
I've tried pressing ctrl+I during the post of the system but it did not work. The only key combinations that worked were f2 and alt+f10 (OS system restore which I've tried, but doesn't work as well).
To help you grasp a better picture of the situation, do note that:
Acer Predator Helios 300 ph315-51-510t
intel core i5-8300h
128gb ssd + 1tb hdd
Unable to use local disk D drive (somehow vanished from the system)
Intel Rapid Storage Technology (somehow converted my D disk as recovery disk for C disk-mirror)
The information, most relevant to your request, that I could gather are these screenshots. I hope it will help. Please guide me as I have a very limited knowledge when it comes to tech stuffs.
Thanks a lot in advance,
P/s: It would be much quicker if we could get in contact using a much more interactive medium, or maybe even application like remote-desktop or something. (just suggesting)
Thank you for your response.
At the time of the installation of the system, was the SATA mode on AHCI or RAID? (Please provide me with this information if you prefer to continue the assistance on the community)
For your local support group please refer to the following link: