3 Replies Latest reply on Jun 14, 2018 3:42 PM by Intel Corporation

    Intel 620 - Difficulty accessing native resolution only when using multiple displays


      Hi folks,


      Here is my issue:


      I have a dell XPS 13 9360 that I frequently have connected to an external display through a dell dock. I recently upgraded that display to an LG Ultrawide at 2560x1080. Now, the laptop has no issue driving this monitor at that resolution but ONLY when it is the only monitor. As soon as I add another display, or even open the laptop to also use the internal display, the max resolution available for my LG drops down to 1920x1080.


      I've tried updating all drivers I can find, even updating the BIOS. I've tried using a dongle instead of the dock. I'm not sure where else to go. Everything I have found suggests this shouldn't be a problem. What am I missing?