5 Replies Latest reply on Jun 14, 2018 10:59 AM by Intel Corporation

    ISDA been blocked

    chaka

      I just upgraded to windows 10 and my brightness button stopped working. I have an Intel card which I wish to update drivers using ISDA but I keep getting the message ISDA is blocked. I read that ISDA gets blocked on chrome so I switched to edge but still getting the same error! How do I go about this?

        • 1. Re: ISDA been blocked
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello chaka, 

          Thank you for joining the Intel Community Support.

          When upgrading to another version of Windows, it is recommended to make sure that your system meets the minimum hardware you will need. To give you an example, other community peers have reported the same issue adjusting the brightness in their systems when installing the latest version of Windows, the April 2018 Update (1803). If this is your case, an updated Intel® graphics driver is not required on legacy platforms (e.g. 5th Generation and older) for the new Microsoft Windows 10® April update (2018). 

          I would like to take a look at the message you are getting. Could you please attach a picture of the error message?

          Also, you can try installing the graphics driver manually. Please run the Intel® System Support Utility to provide you with more information about it.

          1.Download the Intel® System Support Utility and save the application to your system.
          https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600
          2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
          3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
          4. Attach the report to this thread.

          Wanner G. 

          • 2. Re: ISDA been blocked
            chaka

            Hello Wanner,

             

            Thank you for the response! Below are my computer details as requested. I think my computer does meet the minimal requirements for installation of Windows 10. But I think the problem is the automatic drivers update is not getting me the right updates. Unfortunately, I can't figure out which are the correct updates from the Intel website. Am not a computer specialist; so I have many challenges there. Looking forward for your assistance.

             

            # SSU Scan Information
            Scan Info:
            Version:"2.5.0.12"
            Date:"06-13-2018"
            Time:"00:01:00.6877327"

            # Scanned Hardware
            Computer:
                      BaseBoard Manufacturer:"Dell Inc."
                      BIOS Mode:"Legacy"
                      BIOS Version/Date:"Dell Inc. A01 , 08/22/2011"
                      CD or DVD:"TSSTcorp DVD+-RW TS-L633J"
                      Embedded Controller Version:"254.1"
                      Platform Role:"Mobile"
                      Processor:"Intel(R) Core(TM) i3 CPU       M 370  @ 2.40GHz , GenuineIntel"
                      Secure Boot State:"Not Available"
                      SMBIOS Version:"2.6"
                      Sound Card:"High Definition Audio Device"
                      Sound Card:"High Definition Audio Device"
                      System Manufacturer:"Dell Inc."
                      System Model:"Vostro 1540"
                      System SKU:"To be filled by O.E.M."
                      System Type:"x64-based PC"
                      - "Display"
                           Intel ® Graphics Driver Version:"1.3.27.0"
                           - "Intel(R) HD Graphics"
                                Adapter Compatibility:"Intel Corporation"
                                Adapter DAC Type:"Internal"
                                Adapter RAM:"2.68 GB"
                                Availability:"Running or Full Power"
                                Bits Per Pixel:"32"
                                - "Caption":"Intel(R) HD Graphics"
                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics"
                                CoInstallers:"igfxCoIn_v2858.dll, CoDeviceInstall"
                                Color Table Entries:"4294967296"
                                Dedicated Video Memory:"Not Available"
                                Driver:"igdkmd64.sys"
                                Driver Date:"11-26-2012 03:00 AM"
                                Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"
                                Driver Provider:"Intel Corporation"
                                Driver Version:"8.15.10.2900"
                                INF:"oem20.inf"
                                INF Section:"iILKM0"
                                Install Date:"Not Available"
                                Installed Drivers:"igdumd64.dll,igd10umd64.dll"
                                Last Error Code:"Not Available"
                                Last Error Code Description:"Not Available"
                                Last Reset:"Not Available"
                                Location:"PCI bus 0, device 2, function 0"
                                Manufacturer:"Intel Corporation"
                                Microsoft DirectX* Version:"11.X"
                                Monochrome:"No"
                                Number of Colors:"4294967296"
                                Number of Video Pages:"Not Available"
                                PNP Device ID:"PCI\VEN_8086&DEV_0046&SUBSYS_05261028&REV_02\3&11583659&0&10"
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"Not Available"
                                Refresh Rate - Current:"60 Hz"
                                Refresh Rate - Maximum:"60 Hz"
                                Refresh Rate - Minimum:"60 Hz"
                                Resolution:"1366 X 768"
                                Scan Mode:"Noninterlaced"
                                Service Name:"igfx"
                                Status:"OK"
                                Video Architecture:"VGA"
                                Video Memory:"Unknown"
                                Video Processor:"Intel(R) HD Graphics (Core i3)"
                      - "Memory"
                           Physical Memory (Available):"1.91 GB"
                           Physical Memory (Installed):"6 GB"
                           Physical Memory (Total):"5.80 GB"
                           - "DIMM_A"
                                Capacity:"2 GB"
                                Channel:"DIMM_A"
                                Configured Clock Speed:"Not Available"
                                Configured Voltage:"Not Available"
                                Data Width:"64 bits"
                                Form Factor:"DIMM"
                                Interleave Position:"Noninterleaved"
                                Manufacturer:"CE80"
                                Maximum Voltage:"Not Available"
                                Memory Type:"DDR3"
                                Minimum Voltage:"Not Available"
                                Part Number:"M471B5773DH0-CH9"
                                Serial Number:"0037A705"
                                Status:"Not Available"
                                Type:"Synchronous"
                           - "DIMM_B"
                                Capacity:"4 GB"
                                Channel:"DIMM_B"
                                Configured Clock Speed:"Not Available"
                                Configured Voltage:"Not Available"
                                Data Width:"64 bits"
                                Form Factor:"DIMM"
                                Interleave Position:"Noninterleaved"
                                Manufacturer:"AD80"
                                Maximum Voltage:"Not Available"
                                Memory Type:"DDR3"
                                Minimum Voltage:"Not Available"
                                Part Number:"HMT351S6CFR8C-PB"
                                Serial Number:"0D85A18A"
                                Status:"Not Available"
                                Type:"Synchronous"
                      - "Motherboard"
                           Availability:"Running or Full Power"
                           BIOS:"BIOS Date: 09/23/09 11:58:43 Ver: 08.00.10, DELL   - 1072009"
                           Caption:"Motherboard"
                           - "Chipset":"Intel(R) 5 Series/3400 Series"
                                Link:"http://www.intel.com/content/www/us/en/search.html?keyword=5+Series%2f3400+Series"
                           Date:"08-22-2011 03:00 AM"
                           Install Date:"Not Available"
                           Last Error Code:"Not Available"
                           Last Error Code Description:"Not Available"
                           Manufacturer:"Dell Inc."
                           Model:"Not Available"
                           Part Number:"Not Available"
                           PNP Device ID:"ACPI\PNP0C01\1"
                           Power Management Capabilities:"Not Available"
                           Power Management Supported:"Not Available"
                           Product:"0NHCFP"
                           Serial Number:".15MKHR1.CN701661CM006Q."
                           Status:"OK"
                           Version:"A01"
                      - "Networking"
                           Intel ® Network Connections Install Options:"Not Available"
                           Intel ® Network Connections Version:"Not Available"
                           Intel ® PROSet/Wireless Software Version:"Not Available"
                           - "Bluetooth Device (Personal Area Network)"
                                Availability:"Running or Full Power"
                                Caption:"Bluetooth Device (Personal Area Network)"
                                CoInstallers:"Not Available"
                                Default IP Gateway:"Not Available"
                                DHCP Enabled:"Yes"
                                DHCP Lease Expires:"Not Available"
                                DHCP Lease Obtained:"Not Available"
                                DHCP Server:"Not Available"
                                Driver:"bthpan.sys"
                                Driver Date:"06-21-2006 12:00 AM"
                                Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"
                                Driver Provider:"Microsoft"
                                Driver Version:"10.0.17134.1"
                                Index:"0015"
                                INF:"bthpan.inf"
                                INF Section:"BthPan.Install"
                                Install Date:"Not Available"
                                Installed:"Yes"
                                IP Address:"Not Available"
                                IP Subnet:"Not Available"
                                Last Error Code:"Not Available"
                                Last Error Code Description:"Not Available"
                                Last Reset:"06-12-2018 01:00 PM"
                                Location:"Not Available"
                                MAC Address:"E4:D5:3D:E5:B2:E4"
                                Manufacturer:"Microsoft"
                                Media Type:
                                Net Connection ID:"Bluetooth Network Connection"
                                NetCfgInstanceId:"{0B84C06F-5191-47BA-B7F3-5D127066613D}"
                                Number of VLANs:"0"
                                PNP Device ID:"BTH\MS_BTHPAN\7&1D0C2854&0&2"
                                Port:"Not Available"
                                Power Management (Low Power):"Not Available"
                                Power Management (Wake On LAN):"Not Available"
                                Power Management (Wake on Magic Packet):"Not Available"
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"No"
                                Product Type:"Bluetooth Device (Personal Area Network)"
                                Service Name:"BthPan"
                                Status:"Enabled"
                                Team Name:"Not in a team"
                                Temperature:
                                Type:"Ethernet 802.3"
                                - "Service Bindings"
                                     Client for Microsoft Networks:
                                     File and Printer Sharing for Microsoft Networks:
                                     Internet Protocol Version 4 (TCP/IPv4):
                                     Internet Protocol Version 6 (TCP/IPv6):
                                     Link-Layer Topology Discovery Mapper I/O Driver:
                                     Link-Layer Topology Discovery Responder:
                                     Microsoft LLDP Protocol Driver:
                           - "Broadcom 802.11n Network Adapter"
                                Access Point:"4a:d9:e7:63:c0:e2"
                                Authentication:"WPA2-Enterprise"
                                Availability:"Running or Full Power"
                                Caption:"Broadcom 802.11n Network Adapter"
                                Channel:"1"
                                Cipher:"CCMP"
                                CoInstallers:"Not Available"
                                Connection Mode:"Auto Connect"
                                Default IP Gateway:"192.168.0.1"
                                DHCP Enabled:"Yes"
                                DHCP Lease Expires:"01-02-1970 10:26 AM"
                                DHCP Lease Obtained:"01-02-1970 02:26 AM"
                                DHCP Server:"192.168.0.8"
                                Driver:"bcmwl63a.sys"
                                Driver Date:"09-04-2014 12:00 AM"
                                Driver Path:"C:\WINDOWS\system32\DRIVERS\bcmwl63a.sys"
                                Driver Provider:"Broadcom"
                                Driver Version:"6.34.223.5"
                                Index:"0003"
                                INF:"oem1.inf"
                                INF Section:"BCM43XNG20_NT62"
                                Install Date:"Not Available"
                                Installed:"Yes"
                                IP Address:"192.168.101.218;fe80::f1f6:c7cf:45a9:33bb"
                                IP Subnet:"255.255.0.0;64"
                                Last Error Code:"Not Available"
                                Last Error Code Description:"Not Available"
                                Last Reset:"06-12-2018 01:00 PM"
                                Location:"PCI bus 18, device 0, function 0"
                                MAC Address:"E4:D5:3D:E5:B2:E3"
                                Manufacturer:"Broadcom"
                                Media Type:
                                Net Connection ID:"Wi-Fi"
                                NetCfgInstanceId:"{26A21457-C15D-4BF7-8213-378855A47C30}"
                                Network Name:"Chuka_WIFI"
                                Network Type:"Infrastructure"
                                Number of VLANs:"0"
                                PNP Device ID:"PCI\VEN_14E4&DEV_4727&SUBSYS_00121028&REV_01\4&222658CE&0&00E1"
                                Port:"Not Available"
                                Power Management (Low Power):"Not Available"
                                Power Management (Wake On LAN):"Not Available"
                                Power Management (Wake on Magic Packet):"Not Available"
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"No"
                                Product Type:"Broadcom 802.11n Network Adapter"
                                Profile:"Chuka_WIFI"
                                Radio Type:"802.11n"
                                Receive Rate:"144 Mbps"
                                Service Name:"BCM43XX"
                                Signal Strength:"76%"
                                State:"connected"
                                Status:"Enabled"
                                Team Name:"Not in a team"
                                Temperature:
                                Transmit Rate:"72 Mbps"
                                Type:"Ethernet 802.3"
                                - "Service Bindings"
                                     Client for Microsoft Networks:
                                     File and Printer Sharing for Microsoft Networks:
                                     Internet Protocol Version 4 (TCP/IPv4):
                                     Internet Protocol Version 6 (TCP/IPv6):
                                     Link-Layer Topology Discovery Mapper I/O Driver:
                                     Link-Layer Topology Discovery Responder:
                                     QoS Packet Scheduler:
                                - "Settings"
                                     *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Disabled (0)"
                                     11NPreamble:802.11n Preamble:"Auto (-1)"
                                     antdiv:Antenna Diversity:"Auto (-1)"
                                     ApCompatMode:AP Compatibility Mode:"Higher Performance (0)"
                                     BandwidthCap:Bandwidth Capability:"11b/g:20MHz (0)"
                                     BtAmp:BT-AMP:"Enabled (1)"
                                     BTCoexist:Bluetooth Collaboration:"Auto (3)"
                                     Chanspec:WZC IBSS Channel Number:"11(20MHz) (11)"
                                     frag:Fragmentation Threshold:"2346 (2346)"
                                     FrameBursting:XPress (TM) Technology:"Disabled (0)"
                                     IBSSGProtection:IBSS 54g(tm) Protection Mode:"Auto (2)"
                                     IBSSMode:IBSS Mode:"802.11b Only (0)"
                                     Intolerant:40MHz Intolerant:"Disabled (0)"
                                     LOM:Disable Upon Wired Connect:"Disabled (0)"
                                     MixedCell:Mixed Cell Support:"Disabled (0)"
                                     MPC:Minimum Power Consumption:"Enabled (1)"
                                     OBSSCoex:20/40 Coexistance:"Auto (-1)"
                                     PLCPHeader:BSS PLCP Header:"Auto (Short/Long) (0)"
                                     PwrOut:Power Output:"100% (100)"
                                     Rate:Rate:"Best Rate (0)"
                                     RoamDelta:Roam Tendency:"Auto (3)"
                                     RoamTrigger:Roaming Decision:"Auto (3)"
                                     rts:RTS Threshold:"2347 (2347)"
                                     ShortGI:Short GI:"Auto (-1)"
                                     WME:WMM:"Auto (-1)"
                           - "Kaspersky Security Data Escort Adapter"
                                Availability:"Running or Full Power"
                                Caption:"Kaspersky Security Data Escort Adapter"
                                CoInstallers:"Not Available"
                                Default IP Gateway:"Not Available"
                                DHCP Enabled:"Yes"
                                DHCP Lease Expires:"Not Available"
                                DHCP Lease Obtained:"Not Available"
                                DHCP Server:"Not Available"
                                Driver:"kltap.sys"
                                Driver Date:"11-05-2014 12:00 AM"
                                Driver Path:"C:\WINDOWS\system32\drivers\kltap.sys"
                                Driver Provider:"Kaspersky Security Data Escort Provider"
                                Driver Version:"9.0.0.21"
                                Index:"0001"
                                INF:"oem29.inf"
                                INF Section:"kltap.ndi.NTamd64"
                                Install Date:"Not Available"
                                Installed:"Yes"
                                IP Address:"Not Available"
                                IP Subnet:"Not Available"
                                Last Error Code:"Not Available"
                                Last Error Code Description:"Not Available"
                                Last Reset:"06-12-2018 01:00 PM"
                                Location:"Not Available"
                                MAC Address:"00:FF:CA:CF:6B:49"
                                Manufacturer:"Kaspersky Security Data Escort Provider"
                                Media Type:
                                Net Connection ID:"Ethernet 4"
                                NetCfgInstanceId:"{CACF6B49-CF51-46D3-A020-1C68A8B1EA6D}"
                                Number of VLANs:"0"
                                PNP Device ID:"ROOT\NET\0000"
                                Port:"Not Available"
                                Power Management (Low Power):"Not Available"
                                Power Management (Wake On LAN):"Not Available"
                                Power Management (Wake on Magic Packet):"Not Available"
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"No"
                                Product Type:"Kaspersky Security Data Escort Adapter"
                                Service Name:"kltap"
                                Status:"Enabled"
                                Team Name:"Not in a team"
                                Temperature:
                                Type:"Ethernet 802.3"
                                - "Service Bindings"
                                     Client for Microsoft Networks:
                                     File and Printer Sharing for Microsoft Networks:
                                     Internet Protocol Version 4 (TCP/IPv4):
                                     Internet Protocol Version 6 (TCP/IPv6):
                                     Link-Layer Topology Discovery Mapper I/O Driver:
                                     Link-Layer Topology Discovery Responder:
                                     Microsoft LLDP Protocol Driver:
                                     QoS Packet Scheduler:
                                - "Settings"
                                     AllowNonAdmin:Non-Admin Access:"Allowed (1)"
                                     MediaStatus:Media Status:"Application Controlled (0)"
                                     MTU:MTU:"1500 (1500)"
                           - "Realtek PCIe GbE Family Controller"
                                Availability:"Running or Full Power"
                                Caption:"Realtek PCIe GbE Family Controller"
                                CoInstallers:"Not Available"
                                Default IP Gateway:"10.0.0.1"
                                DHCP Enabled:"Yes"
                                DHCP Lease Expires:"01-03-1970 02:22 AM"
                                DHCP Lease Obtained:"01-02-1970 02:22 AM"
                                DHCP Server:"10.0.0.1"
                                Driver:"rt640x64.sys"
                                Driver Date:"03-28-2018 12:00 AM"
                                Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"
                                Driver Provider:"Realtek"
                                Driver Version:"10.26.328.2018"
                                Index:"0002"
                                INF:"oem18.inf"
                                INF Section:"RTL8168E.ndi.NT"
                                Install Date:"Not Available"
                                Installed:"Yes"
                                IP Address:"10.0.0.3;fe80::fc06:4355:6c7b:1bff"
                                IP Subnet:"255.255.255.0;64"
                                Last Error Code:"Not Available"
                                Last Error Code Description:"Not Available"
                                Last Reset:"06-12-2018 01:00 PM"
                                Location:"PCI bus 19, device 0, function 0"
                                MAC Address:"24:B6:FD:0C:F9:F1"
                                Manufacturer:"Realtek"
                                Media Type:
                                Net Connection ID:"Ethernet"
                                NetCfgInstanceId:"{1836765E-D1E1-4A31-A38C-E2915BB4A71B}"
                                Number of VLANs:"0"
                                PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_05261028&REV_06\4&1B71E8BD&0&00E2"
                                Port:"Not Available"
                                Power Management (Low Power):"Not Available"
                                Power Management (Wake On LAN):"Not Available"
                                Power Management (Wake on Magic Packet):"Not Available"
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"No"
                                Product Type:"Realtek PCIe GbE Family Controller"
                                Service Name:"rt640x64"
                                Status:"Enabled"
                                Team Name:"Not in a team"
                                Temperature:
                                Type:"Ethernet 802.3"
                                - "Service Bindings"
                                     Client for Microsoft Networks:
                                     File and Printer Sharing for Microsoft Networks:
                                     Internet Protocol Version 4 (TCP/IPv4):
                                     Internet Protocol Version 6 (TCP/IPv6):
                                     Link-Layer Topology Discovery Mapper I/O Driver:
                                     Link-Layer Topology Discovery Responder:
                                     Microsoft LLDP Protocol Driver:
                                     QoS Packet Scheduler:
                                - "Settings"
                                     *EEE:Energy-Efficient Ethernet:"Enabled (1)"
                                     *FlowControl:Flow Control:"Rx & Tx Enabled (3)"
                                     *InterruptModeration:Interrupt Moderation:"Enabled (1)"
                                     *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
                                     *JumboPacket:Jumbo Frame:"Disabled (1514)"
                                     *LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
                                     *LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
                                     *NumRssQueues:Maximum Number of RSS Queues:"4 Queues (4)"
                                     *PMARPOffload:ARP Offload:"Enabled (1)"
                                     *PMNSOffload:NS Offload:"Enabled (1)"
                                     *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
                                     *ReceiveBuffers:Receive Buffers:"512 (512)"
                                     *RSS:Receive Side Scaling:"Enabled (1)"
                                     *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
                                     *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
                                     *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
                                     *TransmitBuffers:Transmit Buffers:"128 (128)"
                                     *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
                                     *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
                                     *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
                                     *WakeOnPattern:Wake on pattern match:"Enabled (1)"
                                     AutoDisableGigabit:Auto Disable Gigabit:"Disabled (0)"
                                     EnableGreenEthernet:Green Ethernet:"Enabled (1)"
                                     S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"
                                     WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
                      - "Operating System"
                           .Net Framework Version:"2.0,3.0,3.5,4.0,4.7"
                           Boot Device:"\Device\HarddiskVolume1"
                           Internet Browser:"Google Chrome,67.0, Internet Explorer,11.48"
                           Locale:"United States"
                           OS Manufacturer:"Microsoft Corporation"
                           OS Name:"Microsoft Windows 10 Pro"
                           Other OS Description:"Not Available"
                           Page File:"C:\pagefile.sys"
                           Page File Space:"1.95 GB"
                           Physical Memory (Available):"1.92 GB"
                           Physical Memory (Installed):"6 GB"
                           Physical Memory (Total):"5.80 GB"
                           System Directory:"C:\WINDOWS\system32"
                           Version:"10.0.17134 Build 17134"
                           Virtual Memory (Available):"2.48 GB"
                           Virtual Memory (Total):"7.76 GB"
                           Windows Directory:"C:\WINDOWS"
                           - "Installed Updates"
                                KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
                                KB4100403:"Update [5/29/2018]"
                                KB4103729:"Security Update [5/21/2018]"
                      - "Processor"
                           - "Intel(R) Core(TM) i3 CPU       M 370  @ 2.40GHz"
                                Architecture:"x64"
                                ATPO:"Not Available"
                                Availability:"Running or Full Power"
                                Caption:"Intel64 Family 6 Model 37 Stepping 5"
                                - "Chipset Name":"Intel(R) Core(TM) i3 CPU       M 370  @ 2.40GHz"
                                     Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i3+CPU+++++++M+370++"
                                CPU Speed:"0.93 GHz"
                                Current Voltage:"1.9 volts"
                                Driver:"Not Available"
                                Driver Date:"04-21-2009 12:00 AM"
                                Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
                                Driver Provider:"Microsoft"
                                Driver Version:"10.0.17134.1"
                                Ext. Family:"Not Available"
                                Family:"Not Available"
                                FPO:"Not Available"
                                INF:"cpu.inf"
                                INF Section:"IntelPPM_Inst.NT"
                                Install Date:"Not Available"
                                Last Error Code:"Not Available"
                                Level 1 Cache:"2 x 64 KB"
                                Level 2 Cache:"2 x 512 KB"
                                Level 3 Cache:"3 MB"
                                Load:"11%"
                                Manufacturer:"GenuineIntel"
                                Model:"37"
                                Name:"Intel(R) Core(TM) i3 CPU       M 370  @ 2.40GHz"
                                Number of Cores:"2"
                                Number of Cores Enabled:"1"
                                Number of Logical Processors:"4"
                                Part Number:"To Be Filled By O.E.M."
                                Power Management Capabilities:"Not Available"
                                Power Management Supported:"No"
                                Processor ID:"BFEBFBFF00020655"
                                Revision:"9477"
                                Serial Number:"To Be Filled By O.E.M."
                                Service Name:"intelppm"
                                Status:"OK"
                                Stepping:"5"
                                Version:"Not Available"
                      - "Storage"
                           - "FUJITSU MJA2160BH G2"
                                Capablities:"Random Access, Supports Writing, SMART Notification"
                                Caption:"FUJITSU MJA2160BH G2"
                                Cylinder - Total:"19457"
                                Description:"Disk drive"
                                Driver:"Not Available"
                                Driver Date:"06-21-2006 12:00 AM"
                                Driver Version:"10.0.17134.1"
                                Error Code:"Device is working properly"
                                Firmware Revision:"8919"
                                Heads - Total:"255"
                                Index:"0"
                                INF:"disk.inf"
                                Install Date:"Not Available"
                                Interface Type:"IDE"
                                Manufacturer:"(Standard disk drives)"
                                Model:"FUJITSU MJA2160BH G2"
                                Name:"\\.\PHYSICALDRIVE0"
                                Partitions:"4"
                                Physical Sector Size:"512"
                                PNP Device ID:"SCSI\DISK&VEN_FUJITSU&PROD_MJA2160BH_G2\4&110563C6&0&000000"
                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                                Sectors - Per Track:"63"
                                Sectors - Total:"312576705"
                                Serial Number:"K94NT9A2PB5M"
                                Size:"149.05 GB"
                                Size – Available:"71.01 GB"
                                SMART Attributes:"Self-Test: 72 minutes, OK, Short Self-Test: 2 minutes, OK"
                                Status:"OK"
                                Tracks - Per Cylinder:"255"
                                Tracks - Total:"4961535"
                                - "C:"
                                     Availability:"Not Available"
                                     Caption:"C:"
                                     Compression Method:"Not Compressed"
                                     Description:"Local Fixed Disk"
                                     File System:"NTFS"
                                     Name:"Not Available"
                                     Serial Number:"B475366C"
                                     Size:"74.31 GB"
                                     Size – Available:"30.53 GB"
                                     Status:"Not Available"
                                     Volume Dirty:"No"
                                - "H:"
                                     Availability:"Not Available"
                                     Caption:"H:"
                                     Compression Method:"Not Compressed"
                                     Description:"Local Fixed Disk"
                                     File System:"NTFS"
                                     Name:"Local Disk"
                                     Serial Number:"A2A952AA"
                                     Size:"73.96 GB"
                                     Size – Available:"40.47 GB"
                                     Status:"Not Available"
                                     Volume Dirty:"No"
                                - "SMART"
                                     0x01  Raw Read Error Rate:123721:"46"
                                     0x02  Throughput Performance:24051712:"30"
                                     0x03  Spin Up Time:0:"25"
                                     0x04  Start/Stop Count:4608:"0"
                                     0x05  Reallocated Sector Count:0:"24"
                                     0x07  Seek Error Rate:2051:"47"
                                     0x08  Seek Timer Performance:0:"19"
                                     0x09  Power-On Hours:7696:"0"
                                     0x0A  Spin Retry Count:0:"20"
                                     0x0B  Calibration Retry Count:0:"0"
                                     0x0C  Power Cycle Count:4005:"0"
                                     0xB4  Unused Reserved Block Count Total:0:"98"
                                     0xB6  Erase Fail Count:0:"0"
                                     0xB7  SATA Downshift Count:0:"0"
                                     0xB8  End-to-End Error Detection Count:0:"97"
                                     0xB9  Head Stability:0:"0"
                                     0xBA  Induced Op-Vibration Detection:0:"0"
                                     0xBB  Uncorrectable Error Count:42949672960:"0"
                                     0xBC  Reported Command Timeouts:0:"0"
                                     0xBD  High Fly Writes:0:"0"
                                     0xBE  Temperature - Current:33° C:"0"
                                     0xBE  Temperature - Highest:33° C:"0"
                                     0xBE  Temperature - Lowest:19° C:"45"
                                     0xBF  G-sense Rate/Servo Tracking:16580626:"0"
                                     0xC0  Unsafe Shutdown Count:14287066:"0"
                                     0xC1  Load/Unload Cycle Count:46538:"0"
                                     0xC3  Hardware ECC Recovered:152:"0"
                                     0xC4  Reallocation Count:0:"0"
                                     0xC5  Current Pending Errors Count:0:"0"
                                     0xC6  Uncorrectable Sector Count:0:"0"
                                     0xC7  CRC Error Count:0:"0"
                           - "Generic- Multi-Card USB Device"
                                Capablities:"Not Available"
                                Caption:"Generic- Multi-Card USB Device"
                                Cylinder - Total:"Not Available"
                                Description:"Disk drive"
                                Driver:"Not Available"
                                Driver Date:"06-21-2006 12:00 AM"
                                Driver Version:"10.0.17134.1"
                                Error Code:"Device is working properly"
                                Firmware Revision:"1.00"
                                Heads - Total:"Not Available"
                                Index:"1"
                                INF:"disk.inf"
                                Install Date:"Not Available"
                                Interface Type:"USB"
                                Manufacturer:"(Standard disk drives)"
                                Model:"Generic- Multi-Card USB Device"
                                Name:"\\.\PHYSICALDRIVE1"
                                Partitions:"0"
                                PNP Device ID:"USBSTOR\DISK&VEN_GENERIC-&PROD_MULTI-CARD&REV_1.00\20090516388200000&0"
                                Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                                Sectors - Per Track:"Not Available"
                                Sectors - Total:"Not Available"
                                Serial Number:"20090516388200000"
                                Size:"0.0 bytes"
                                Size – Available:"0.0 bytes"
                                Status:"OK"
                                Tracks - Per Cylinder:"Not Available"
                                Tracks - Total:"Not Available"
            ...#SSU#...

            • 3. Re: ISDA been blocked
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello chaka

              Thank you for your response.

              According to your computer manufacturer, your laptop supports these operating systems:

              -Windows 7, 64-bit ; Windows 7, 32-bit
              -Windows 8, 32-bit ; Windows 8, 64-bit

              http://www.dell.com/support/home/ng/en/ngbsdt1/drivers/supportedos/vostro-1540

              In this case, my recommendation is that you install a version of Windows supported by your computer. In that way, the issues adjusting brightness should get resolved. Keep in mind that drivers for 1st generation Intel® Core™ Processors are not available for download on the Intel website, so it is recommended to install the drivers provided by your system manufacturer.

              Vostro 1540 > Operating system > category > video.
              http://www.dell.com/support/home/ng/en/ngbsdt1/product-support/product/vostro-1540/drivers

              In addition, if there are any new issues caused by the Windows 10 April update on legacy platforms, our recommendation is to revert back to the previous Windows 10 version. For the best experience with the latest features introduced with the update, we suggest upgrading the platform with a minimum of 6th Generation processors or better.

              Wanner G. 

              • 4. Re: ISDA been blocked
                chaka

                Dear Wanner,

                Thank you for the response. One more request: would you kindly guide me on how to revert to older Windows versions?

                Chaka

                • 5. Re: ISDA been blocked
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello chaka

                  Please find below additional information that may be helpful. 

                  https://www.groovypost.com/howto/downgrade-windows-10-previous-windows-version/

                  https://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

                  NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

                  Wanner G.