2 Replies Latest reply on Jun 19, 2018 3:42 PM by Intel Corporation

    Cannot install Optane Memory

    Bdjr22

      I keep getting the same error code, says it cannot write to my hard drive. I have free space at the end of my hard drive but still receive this message.

        • 1. Re: Cannot install Optane Memory
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Bdjr22, 

          Thank you for contacting our support community. We understand you have issues with the Intel® Optane™ Memory. 

          In order to better understand your situation, could you please provide the following information: 

          *Please attach screenshots of disk management. 
          *Please attach the specific error message you are getting from the software.   
          *Please download and run the Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.
          *Please attach the logs located here: C:\Users\[your user name]\Intel\Logs

          We look forward to hearing back from you.

          Regards,
          Junior M.
           

          • 2. Re: Cannot install Optane Memory
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi Bdjr22, 

            We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

            Regards, 
            Junior M.