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The version of the supplied driver by Gigabyte (188.8.131.5226) was not modified for Gigabyte. It's the stock Intel release.
The point about Windows Qualified Hardware is that the drivers should be upwardly compatible with future updates without breaking existing functionality.
This is not the correct answer but thanks for stopping by
Thanks for making the point twice, but unfortunately it doesn't actually answer the question either time.
The original driver (184.108.40.20626) is an Intel Driver, not a Gigabyte driver. Any Intel released driver later than this version ceases to function correctly.
As noted in the original posting, Asus users who has the exact same issue had Intel solve the problem for them with the latest release. Asus didn't release a patch - Intel did.
So unless you can offer an Intel lead solution, I would like to wait for Intel to comment on this please.
I just noticed something in the release notes from one of Microsoft's updates today that may be related to your brightness issue.
Please check the 6th bullet here: https://support.microsoft.com/en-us/help/4284835/windows-10-update-kb4284835
So interesting experience now.
I read through the patch release notes and yes, they looked promising. I noted that I had it loaded automatically 2 days ago (after I had done my most recent testing).
When I went to the driver and tried Update (from the device page), Windows stated that my original 2016 drivers were "the most up to date driver available". Previously this had tried to update to a later version.
So I downloaded the latest Intel 530 driver from the Intel site (Version: 220.127.116.1136) and installed those (which I had previously tried) and now the slider is present!
I've marked the question as solved and hope that this now helps others who have had this problem for the last 18 months.
Thanks for your note.
OK this is getting ridiculous. I've rebooted again today and now the brightness control slider is missing again. I've tried re-installing the latest driver and no matter what I do the brightness control is missing. I don't get it but I'm back to square one again with having to revert back to Sept 2016 driver to restore brightness controls.
This can't be that hard to get right.
No, nothing on the Microsoft Forum yet. Here's the weird part. When I did this the other day, the "Update" said my old drivers were most recent. Now if I do it when my old drivers are installed, it goes ahead and installs the current (v24.X.X.X) ones. So it's behaving differently than it was 2 days ago...
Between Microsoft and Intel there's something going on which is playing with my machine. It would be nice to get to the end of it I've been waiting for 18 months for this to be fixed
I now also have a support ticket with Gigabyte raised so I'll be interested to see what they come back with
I've finally got some good news on this.
Having dealt with Gigabyte for the last 3 weeks on this issue they have finally got a patch installed into the Intel 530 driver which solves the problem.
I've been given access to beta driver 18.104.22.16818 which has a fix included for a variety of laptops including mine. Not sure when it will be released publicly.
A *big* thank you to Intel and Gigabyte for resolving this!
I have the exact same issue on a ASUS GL553VD. After the Windows April Update, brightness and HDMI stopped working. Opening Geoforce Experience also gave error "Can't find the name of Intel ICD OpenGL Driver"
Unfortunately in my case I tried contacting ASUS and literally the only advice they give is to do a full system reset (3 days of work to reinstall everything), or send it to a service center. Utterly useless.
It was running driver Intel HD 630: v22.214.171.12450 (2016-11-11)
I manually installed the latest Intel driver 126.96.36.19936. The error message while opening Geoforce Experience is gone but brightness control and HDMI output still don't work.
How can I solve this?
This message was posted on behalf of Intel Corporation
Thank you for joining the thread.
In order to assist you better with the specific problem, you are having in your system. I recommend creating a new thread. Please make sure you add the information of your system and Intel® System Support Utility for Windows* report and the version of drivers tested on the system so we can get more information about the problem.
Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
- Run the utility.
- Click on “Scan” to get the scanned system.
- Once the scan is complete click on “next”.
- Use the “save” option, save the report to your desktop.
- To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.