1 2 Previous Next 27 Replies Latest reply on Aug 20, 2018 1:19 AM by Intel Corporation

    No DFU device was connected : Realsense 435 Firmware Upgrade

    westa

      Trying to update a d435 to Signed_Image_UVC_5_9_11_0.bin  from  Signed_Image_UVC_5_9_9_2.bin.

       

      The update worked perfectly in the past when we updated the device to Signed_Image_UVC_5_9_9_2.bin -  but this time.

       

      When we run intel-realsense-dfu.exe the device shows as being available:

       

      Intel (TM) Updatable Devices List

      [1]Intel(R) RealSense(TM) 435 with RGB Module Depth (FW Version: 5.9.9.2)

       

       

      We then run the update ...

       

      Enter camera number to update: (any out of bounds index to go back to main menu)1

      Enter path and filename (e.g. c:\Documents\newFirmware.bin: )Signed_Image_UVC_5_9_11_0.bin

      Updating firmware to Signed_Image_UVC_5_9_11_0.bin

      No DFU device was connected

      Failed to burn firmware

      Press any key to continue . . .

       

      The system disconnects the device - then a windows system  message shows.

      "The last USB device you connected to this computer malfunctioned and Windows does not recognise it"

       

      Would appreciate any input


      Wes

        • 1. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
          rjo___

          I had same problem ... on Win10 (updated and current everywhere).  Didn't recognize the D435... showed up as SR300.  Couldn't update.

           

          On Win8.1 the update tool worked fine... and the camera is now recognized on Win1o.

          • 2. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
            westa

            It seems there is a second driver needed - when the sensor is switched into DFU mode.

            Under windows 10 - the device is not recognised correctly when it is in the mode.

             

            Even more problematic is the UWP Driver ... Intel RealSense D400 Series UWP Driver v5.1.160.5

            which continually keeps putting the sensor into DFU mode to attempt to do a firmware update

            ... to 5.9.0.x when the device is already at 5.9.9.2 ...

             

            Eventually managed to disable the RS400 service to at least allow the device to keep running on windows 10.

             

            But right now its a complete mess - this really needs to be fixed ... not a professional look at all

             

            Westa

            • 3. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
              rjo___

              I have had no further problems since updating my d435 using Win8.1 and the update tool which is labeled as a Win10 download:)  ... just to repeat the tool works fine for 8.1, but this isn't indicated anywhere on the download page.

               

              There must be something about Win10 that is giving the engineers fits.  In the Viewer 3d mode, in Win8.1, with the D435, you can cycle the source of the image being reconstructed... ir1, ir2, color, really slick and very useful.  In Win10 no such luck.  I'm guessing there is a flag somewhere that didn't get set and can't be scripted.

              • 4. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
                MartyG

                Does the camera still function if you unplug it and then plug it back in, or has it stopped being detected after the firmware update?

                • 5. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
                  ljmmit

                  我的昨天升级好久都没成功,今天突然就成功了,win10家庭版,看运气

                  • 6. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
                    MartyG

                    如果您已经在使用Windows,那么奇怪的是,它对Windows10Home进行了更改以使其可以正常工作,但我很高兴您能够成功升级。

                     

                    If you were already using Windows then it is strange that it took a change to Windows 10 Home for it to work, but I am very pleased that you were able to upgrade successfully. 

                    • 7. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
                      westa

                      using the DFU tool - the device does not update - it puts the sensor into DFU mode - but windows fails to connect to a valid driver and the device remains in a locked state until you disconnect and reconnect it to the computer.

                       

                      using the UWP Driver ... Intel RealSense D400 Series UWP Driver v5.1.160.5  - the problems are different.

                       

                      It installs a RS400 service which attempts to UPDATE the firmware every time you connect the device --

                      Problem is - firstly the firmware on the sensor is NEWER than the firmware it wants to install

                      - secondly it also tries to put the sensor in to DFU mode every time - which fails - LEAVING the sensor in an unusable state.

                       

                      The only current workaround is the disable toe RS400 service in the windows SERVICES panel

                       

                      Westa

                      • 8. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
                        MartyG

                        Thanks so much for your feedback about the firmware and for your workaround. 

                         

                        The UWP driver is a general-purpose driver for UWP compatibility and is not specially written for the RealSense cameras.  So use of UWP with the firmware tool is not a guarantee that the firmware update process will work better with Windows.

                         

                        Re: Windows UWP support of D415 and D435

                        • 9. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
                          westa

                          The question still remains - how does one get the d435 to correctly do a firmware update on windows 10 - it is still broken.

                           

                          Further how does one completely uninstalled the UWP driver from Intel ?

                           

                          Westa

                          • 10. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
                            MartyG

                            UWP questions are outside of my knowledge unfortunately , as I am not an Intel employee.  Hopefully a member of the Intel support team can find the answers for you, as they have access to the  RealSense development team, whilst I do not.  Good luck!

                            • 11. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hi westa,

                              Please follow the instructions below:

                              1. Open Device Manager
                              2. Expand Imaging Devices
                              3. Right click on each entry for Intel RealSense 430 with RGB Module and... 
                                   
                                1. Select "Uninstall this device."
                                2.  
                                3. In the Uninstall Device dialog box, check the box for "Delete the driver software for this device" (this option will not be available for the second device) and click Uninstall.
                              4. Unplug and re-plug in the camera.
                              5.  Verify that the uninstallation worked... 
                                   
                                1. Check that the entries for the D435 in Device Manager are now under Cameras
                                2.  
                                3. Right click on each device, select Properties, Manufacturer should be listed as Microsoft.
                              Regards,
                              Alexandra
                              • 12. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
                                westa

                                Thanks --- this does at least remove the UWD driver it seems ... but it still does not seem to resolve the original issue that it is not possible to update to the latest firmware on windows 10.

                                 

                                =======================================================================================================

                                Intel (TM) Firmware Update:

                                [1] Intel(R) RealSense(TM) 435 with RGB Module Depth (FW Version: 5.9.9.2)

                                 

                                 

                                Enter camera number to update: (any out of bounds index to go back to main menu)1

                                Enter path and filename (e.g. c:\Documents\newFirmware.bin: )Signed_Image_UVC_5_9_11_0.bin

                                Updating firmware to Signed_Image_UVC_5_9_11_0.bin

                                No DFU device was connected

                                Failed to burn firmware

                                Press any key to continue . . .

                                 

                                ========================================================================================================

                                 

                                And Windows device manager still shows:

                                 

                                WinUsb Device - with an error.

                                 

                                ========================================================================================================

                                 

                                And assistance would be greatly appreciated


                                Westa

                                • 13. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hi westa,

                                  Try to run the DFU tool again and this time select option 3: Recover devices stuck in Upgrade Mode.

                                  Regards,
                                  Alexandra

                                  • 14. Re: No DFU device was connected : Realsense 435 Firmware Upgrade
                                    westa

                                    HI alexandra,

                                     

                                    Have tried that - its not stuck in Upgrade mode.

                                     

                                    I can access the device in the viewer and it works fine.

                                     

                                    It shows up as a device that is able to be upgraded.

                                     

                                    BUT when I run the upgrade in the DFU - it fails.


                                    When the upgrade starts - the DFU software seems to try to put the d435 into and upgrade mode - BUT windows then reports that

                                     

                                    The last device you plugged in failed - and the sensor is now suck until i disconnect and reconnect it ...


                                    The previous firmware upgrade worked fine. 

                                     

                                    But since the last windows update it seems like there is a driver issue of some sort.


                                    Would appreciate any assistance in getting this device upgraded to latest firmware

                                     

                                    Westa

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