3 Replies Latest reply on Jun 13, 2018 2:12 PM by Intel Corporation

    Huge mistake with optane, am I screwed?

    ireallymessedup

      Hi all, I have a build about a few months old now with a 2TB hard drive running Windows 10 and 32 GB Optane memory, and recently I had an issue where I could not boot after loading. My motherboard is the Z270 MSI Carbon Gaming Pro

       

      Like the idiot I am, I decide to try and fix it myself. I look around the BIOS (since I cannot boot into my windows) and see in the Intel RST section that my disk is disabled for whatever reason. I look around for a way to enable it, and accidentally disabled RST in BIOS. It took me a bit to understand what I just did, but I realize I messed up terribly. I understand that my optane and hard drive were running in RAID-0, and my disabling of RST might have just made it so that the data in both drives is useless. I tried to recreate the raid array, but my optane is greyed out when I try to do so.

       

      Am I screwed? What should I do to get my optane+HDD set up back to what it was, even if it was unable to boot? I'm fine with getting another drive to boot from as long as I can recover my data (if that is possible at all at this point).

        • 1. Re: Huge mistake with optane, am I screwed?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello ireallymessedup,

          Thanks for posting in our communities. We understand that you would like to recover the data on your drive after disabling Intel® Optane™ memory from BIOS.

          Since the system was suffering from boot issues from the start, it'll be hard to tell if disabling Intel Optane Memory would make a difference. Just to make sure, did you disable it from BIOS > Settings > Advanced > Intel(R) Rapid Storage Technology? If so, this shouldn't affect booting.

          Please describe the symptoms of the original boot errors, and let us know if there has been a difference in behavior after disabling Intel Optane Memory.

          Best regards,
          Eugenio F.

          • 2. Re: Huge mistake with optane, am I screwed?
            ireallymessedup

            Hi Eugenio,

             

            My drive was having boot issues before and after, and I was in a bit of a panic when I tried disabling it in that method you described, yes.

             

            After doing so, I installed windows on a second drive, installed recovery software and saw that the entire primary hard drive was unallocated, as well as the optane drive. I can’t entirely rule out optane being a cause since the status after disabling RST was completely unusable, but it could have been anything.

             

            However luckily Optane was, as advertised, a hard drive cache, and I was able to confirm more or less that everything on Optane existed also in the primary drive still, so there was barely any data loss like I was expecting from a raid-0 configuration.

             

            I got almost all my data back, formatted the original drive and things are back to normal on a fresh install of Windows.

            • 3. Re: Huge mistake with optane, am I screwed?
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello ireallymessedup,

              Thanks for your reply.

              We're glad to read you were able to recover most of the data on the drive and also reinstall Windows*. You didn't mess up after all.

              Best regards,
              Eugenio F.