5 Replies Latest reply on Jun 15, 2018 3:46 PM by penrodja

    SSD trouble

    penrodja

      My Samsung SSD PM83 on Cache 0 is disabled. What does this mean please?

      Thank you

        • 1. Re: SSD trouble
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello penrodja,

          Thanks for posting.

          In order to better assist you, this thread has been moved to our Rapid Storage Technology sub-forums.

          Best regards,
          Eugenio F.

          • 2. Re: SSD trouble
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello penrodja 
             
            Thank you for joining the community.
             
            In order to help you better, I would like to gather more information about the configuration you have on the computer.  Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
            Steps to save the report:

            1. Run the utility.
            2. Click on “Scan” to get the scanned system.
            3. Once the scan is complete click on “next”.
            4. Use the “save” option, save the report to your desktop.
            5. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
             
            Also, please provide me with the system report following the instructions below:
             
            1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
            2. Click the Help icon.
            3. Click the System Report icon.
            4. Please attach the report to the thread
             
            Regards,
            Leonardo C.
            • 3. Re: SSD trouble
              penrodja

              Here you are sir.

              Thank you so much for helping. T

              his issue is driving me nutty ( short drive unfortunately).

              Thank you,

              penrodja

              • 4. Re: SSD trouble
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello penrodja   

                Thank you for your response.
                 
                Looking into your system report I find that there is no error on your configuration, on the other hand, I do notice that on your system you have currently installed the Intel® RST version 16.0.2.1086, this version is not comparable to the chipset and operating system installed on your system, I recommend you to install the version 12.8.2.1000 provided by the system manufacturer to work on your system.
                 
                http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=NGJJW
                 
                If the problem persists please provide me a picture showing Samsung SSD PM83 on Cache 0 is disabled message/output.  
                 
                Regards,
                Leonardo C.
                 

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                • 5. Re: SSD trouble
                  penrodja

                  Leonardo,

                  At this point my SSD is operational again. I'm still having slow start up issues but, at least the start time has been reduced by at least half.

                  Thank you once again for your help!!

                  1 of 1 people found this helpful