Thank you for joining the community.
Could you provide me with the example of the problem that you are having?
Also, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
- Run the utility.
- Click on “Scan” to get the scanned system.
- Once the scan is complete click on “next”.
- Use the “save” option, save the report to your desktop.
- To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
Thanks for your help!! Essentially I am getting much lower than expected FPS in low end PC games. Games such as CSGO, which my system should be able to run, struggle to get anything higher than 30FPS while on the lowest settings. A game such as this has been tested on setups exactly the same to mine and on low, FPS is north of 90. With that said if I improve the graphics and switch the settings to medium or high the FPS stays exactly the same. Other games such as Overwatch, struggle to reach the FPS of others that have the same setup as me. I am wondering if something is holding back my system. I recently reset my computer back to factory to see if that would help, (thus the delayed response) and again nothing has changed. My laptop is plugged in at all times, my power is also switched to performance. Any help would be great, as I am not looking to play a ton of games on this computer however I would like to be able to play those that can run on my system at their highest levels.
Attached is the system file you requested.
systeminfo.txt.zip 5.7 K
Thank you for your response,
I would recommend verifying that the video memory is set up at max on the BIOS of your system, for assistance on the BIOS configuration please refer to the system manufacturer.
Also, allow me to share with you the following set of game configuration for your processor:
Hope this helps,