5 Replies Latest reply on Jun 25, 2018 10:48 AM by Intel Corporation

    Intel Wireless Bluetooth "driver is unavailable"

    simon7787

      Hi there,

       

      I recently bought this product which has WiFi and Bluetooth: Asus PCE-AC55BT Dual-Band Wireless-AC1200 PCI-E Adapter.

       

      The WiFi works. The bluetooth does not work however. If I click on Windows settings > Devices it says "Driver is unavailable". I installed the Intel Drive and Support Assistant and ran a scan - it says I have the latest Bluetooth driver (20.50.1.2).

       

      If go to device manager there is an "unknown device" which is the above bluetooth device. However there is also "Intel Wireless Bluetooth" in the bluetooth category.

       

      I have no other bluetooth devices installed.

       

      My computer specs:Intel® Core™ i7-8700K CPU @ 3.70GHz;  ASUSTeK COMPUTER INC. PRIME Z370-A; Windows 10 Pro 64 bit.

       

      How do I get the bluetooth to work?

       

      Any help would be greatly appreciated.

       

      Simon