5 Replies Latest reply on Jun 25, 2018 10:48 AM by Intel Corporation

    Intel Wireless Bluetooth "driver is unavailable"


      Hi there,


      I recently bought this product which has WiFi and Bluetooth: Asus PCE-AC55BT Dual-Band Wireless-AC1200 PCI-E Adapter.


      The WiFi works. The bluetooth does not work however. If I click on Windows settings > Devices it says "Driver is unavailable". I installed the Intel Drive and Support Assistant and ran a scan - it says I have the latest Bluetooth driver (


      If go to device manager there is an "unknown device" which is the above bluetooth device. However there is also "Intel Wireless Bluetooth" in the bluetooth category.


      I have no other bluetooth devices installed.


      My computer specs:Intel® Core™ i7-8700K CPU @ 3.70GHz;  ASUSTeK COMPUTER INC. PRIME Z370-A; Windows 10 Pro 64 bit.


      How do I get the bluetooth to work?


      Any help would be greatly appreciated.