2 Replies Latest reply on Jun 6, 2018 8:45 PM by mchinand

    Can't download Linux packages


      I'm following the Linux Install instructions and am getting a '403 Forbidden' error when executing 'sudo apt-get update':


      Err:6 http://realsense-hw-public.s3.amazonaws.com/Debian/apt-repo xenial InRelease

        403  Forbidden


      The subsequent apt-get install commands obviously fail too. Is anyone currently able to download these Linux packages?

        • 1. Re: Can't download Linux packages
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello mchinand,
          Thank you for your contacting Intel® RealSense™ Technology support. 

          For future references, your ticket number is 03429909. Please keep this number handy in case you are asked for it.

          • To get further information about your current configuration and be able to further assist you, please, fill the chart below:
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          We will be looking forward for your reply.

          Best regards,

          Josh B.
          Intel Customer Support

          • 2. Re: Can't download Linux packages

            Seems this is an issue when trying to add the repository on a Ubuntu 17.xx machine. This Github issue and here have workaround suggestions. Hopefully, support will be added for Ubuntu 18.xx since it now the most recent long-term support (LTS) version.