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This message was posted on behalf of Intel Corporation
Thank you for your contacting Intel® RealSense™ Technology support.
For future references, your ticket number is 03429909. Please keep this number handy in case you are asked for it.
- To get further information about your current configuration and be able to further assist you, please, fill the chart below:
Required Info Camera Model Firmware Version Operating System & Version Kernel Version (Linux Only) Platform SDK Version
We will be looking forward for your reply.
Intel Customer Support