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In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
- Run the utility.
- Click on “Scan” to get the scanned system.
- Once the scan is complete click on “next”.
- Use the “save” option, save the report to your desktop.
- To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
Thanks for the answer.
Yes, I tested the following versions:
-> 18.104.22.16894 (currently)
The problem continued.
In college there are other similar notebook to mine with the same problem.
Researching further on, I have found that some models of the Dell 7000 also suffer from the same problem in Windows 10 1803.
Follow more videos of other notebook models with the same problem:
I tried to restore Windows, format from scratch but the problem continues.
Thanks in advance.
Sorry for the delay in answering. Follows files collected in the attachment.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Video bugs after the last update of Windows 10 1803. I am using updated driver, I already tried to restore the system, completely format. Nothing solved so far.
The same problem happens in other devices like Dell 7000.
Graphical bugs happen when closing windows, when they are not maximized, is very visible in Chrome, but happens at other times with other applications, including Windows.
In the earlier version of Windows this did not happen. When i am are using the generic Windows driver, the problem does not happens.
Follow problem video:
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Samsung Odyssey NP800G5M-XG2BR
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
HD Graphics 630 + NVIDIA GTX1050
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
System: 8g DDR4 2133
Nvidia GTX1050: 4g
More information on collected data
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Both using the notebook in low performance and high performance the problem also happens. With or without power the problem occurs too.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 1803
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Google Chrome and Windows apps
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1920x1080, 60p hz
AC or DC mode, i.e. is power cable plugged in or not?
All cases have been tested
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
1. Windows installed.
2. Drivers updated by Windows Udpdate or Samsung Update.
3. Install Chrome.
4. Open Chrome.
5. Not Maximized.
6. Close Chrome.
7. Bug windows is closed.
8. Open Word.
9. Close Word
x. But the problem happens with other applications like Netbens, etc ...
Thank you for your response.
Could you try the following:
Go to: control panel> system > advance system settings in the advance tab under performance click on settings disable “Animate Windows when minimizing and maximizing“
See picture for reference.
Hope this help.
windows settings.PNG 246.8 K
Okay, I tried that a while ago. This causes the disable Windows animation to be, that is, it only 'masks' the problem, but the delay in the navigation bar still continues. That is, when the application is closed, in the bar of windows it stays open with 1 to 2 seconds and after closed.
I believe, that is not a solution, just a gambia to hide the problem.
I'm waiting is solution this problem..
Thanks in advance.
Thank you for your response.
We are aware the disabling the animation could be a workaround for the issue, looking into the case it seems that you are facing an OS problem, however, I am investigating the case, I will be posting back as soon as news become available.