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RealSense Camera SR 300 not detected after windows 10 1803 build upgrade

sturn4
Beginner
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Hi,

The camera was worked fine with older build and issue started when installed windows 10 latest build update.

I have tried with installing RealSense camera driver from intel website, but no use.

https://downloadcenter.intel.com/download/25044/Intel-RealSense-Depth-Camera-Manager Download Intel® RealSense™ Depth Camera Manager

It says device not connected.

I have attached a zip file containing screen shot of installation error and also logfiles from below folders for your information.

%temp%\micl_tmp_%username%

%windir%\Temp\micl_tmp_SYSTEM

%windir%\INF\setupapi.*

Please find the solution and provide me proper driver for the camera device compatible with windows 10 latest build 1803.

Thanks and Regards,

Stiles

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idata
Employee
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Hello stiles,

 

 

Thank you for your contacting Intel® RealSense™ support.

 

 

Some of the troubleshooting we recommend for this issue is to reinstall the camera driver, the instructions to reinstall the driver can be found on the following link:

 

 

https://www.intel.com/content/www/us/en/support/articles/000023694/emerging-technologies/intel-realsense-technology.html https://www.intel.com/content/www/us/en/support/articles/000023694/emerging-technologies/intel-realsense-technology.html

 

 

There are many workarounds posted in the RealSense Community but they don't work for all users.

 

 

/thread/113973 https://communities.intel.com/thread/113973

 

 

Please, let us know if further assistance is required or if we can close this case.

 

 

I hope you find this information useful.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support
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