2 Replies Latest reply on Jun 14, 2018 6:00 PM by Intel Corporation

    Graphics Control Panel Doesn't Show Secondary Monitor

    DTMF

      Lenovo Yoga 2, Windows 8, Intel HD Graphics Family Chipset, version 10.18.14.4889

       

      I have a 4k Ultra HD secondary monitor connected via HDMI-to USB (because the laptop doesn't have an HDMI port. I know the chipset doesn't support full 4k, but the control panel won't even recognize that there is a second monitor even connected. How do I get the graphics driver to "see" the new monitor?

        • 1. Re: Graphics Control Panel Doesn't Show Secondary Monitor
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello DTMF,

          I understand that you are trying to connect a monitor to the laptop.

          Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps: 

          1. In the keyboard, press WinLogo key + R. 
          2. In the Run box please type dxdiag and hit Enter.
          3. Click on Save All Information (save it in your desktop). 
          4. Attach the report to this thread. 

          Also, I was checking with the model you provided me with and I found that it has a micro HDMI port. You can try using a Micro HDMI to HDMI cable in order to see if the system recognizes the monitor.

          I hope this helps.


          Regards,
          David V

          • 2. Re: Graphics Control Panel Doesn't Show Secondary Monitor
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello DTMF,

            I am following up with your case and see that we have not heard back from you.

            If you need more assistance do not hesitate to reply.


            Regards,
            David V