2 Replies Latest reply on Jun 13, 2018 2:59 PM by Intel Corporation

    Intel Graphic driver is not installing.


      Hello everyone,


      I tried to update my Intel HD Graphic driver to the version24.20.100.6094 that came out May22,2018 and I'm pretty sure I don't have that version.

      I downloaded the zip and the exe version but in both case it showed me the same error message:

      "This Installation Process is not supported by processor type"

      I've tried even to download through Intel driver and support assistant but it didn't work too and showing the same error message.

      Here is my computer details:

      OS Name Microsoft Windows 10 Pro

      Version 10.0.10240 Build 10240

      Other OS Description  Not Available

      OS Manufacturer Microsoft Corporation

      System Name DESKTOP-M0Q6PIM

      System Manufacturer LENOVO

      System Model 80YL

      System Type x64-based PC

      System SKU LENOVO_MT_80YL_BU_idea_FM_ideapad 520-15IKB

      Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, 2712 Mhz, 2 Core(s), 4 Logical Processor(s)

      BIOS Version/Date LENOVO 4WCN40WW, 13/04/2018

      SMBIOS Version 3.0

      Embedded Controller Version 1.40

      BIOS Mode UEFI

      BaseBoard Manufacturer LENOVO

      BaseBoard Model Not Available

      BaseBoard Name Base Board

      Platform Role Mobile

      Secure Boot State Off

      PCR7 Configuration Elevation Required to View

      Windows Directory C:\Windows

      System Directory C:\Windows\system32

      Boot Device \Device\HarddiskVolume2

      Locale United Kingdom

      Hardware Abstraction Layer Version = "10.0.10240.16384"

      Username DESKTOP-M0Q6PIM\CreativeTrex

      Time Zone GMT Summer Time

      Installed Physical Memory (RAM) 16.0 GB

      Total Physical Memory 15.9 GB

      Available Physical Memory 12.3 GB

      Total Virtual Memory 18.8 GB

      Available Virtual Memory 14.6 GB

      Page File Space 2.88 GB

      Page File C:\pagefile.sys

      Hyper-V - VM Monitor Mode Extensions Yes

      Hyper-V - Second Level Address Translation Extensions Yes

      Hyper-V - Virtualisation Enabled in Firmware Yes

      Hyper-V - Data Execution Protection Yes