This message was posted on behalf of Intel Corporation
Thank you for joining the Intel Community Support.
According to the information provided, this is your laptop: 520-15IKB (Type 80YL). In this case, it is recommended to install the latest graphics drivers provided by your system manufacturer because of the features, customizations, or changes to the graphics driver software or software packaging.
Are you able to install the latest graphics driver provided by your system manufacturer > Operating system > Components > Display and Video Graphics?
Please let me know if you are able to resolve the issues you are having by installing these drivers.
If you still have issues, please run the Intel® System Support Utility:
1.Download the Intel® System Support Utility and save the application to your system.
2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
4. Attach the report to this thread.