1 2 Previous Next 20 Replies Latest reply on Aug 10, 2018 12:53 PM by Intel Corporation

    Intel Graphics 630 error (code 43)

    akomitska

      Hello,

       

      I am using Windows 10 64 bit on an Asus N580VD.

      For some time now I have been experiencing somewhat of a lag when it comes to my screen especially when opening the start menu. It is as if it takes some time for the actions I have commanded to actually happen. Then a few days ago I noticed an exclamation mark next to the Intel Graphics driver menu in the Device Manager. Once I opened up the properties, I get the following message: Windows has stopped this device because it has reported problems. (Code 43).

      I read through a few topics of users reporting the same issue. Some have talked about possible reinstallation of the OS, among other similar drastic solutions, which I do not want to undertake for a simple driver. I contacted Asus which advised me to perform a System Restore - surely, there must be a more simple solution than this one...

      I tried to update the driver - the system tells me it is the latest one I have. No results show up on Windows update either. Certain users suggested deinstalling the driver completely, however, I am unsure as to whether that is safe to do? I would appreciate actual feedback on my issue, as I often work with image-editing software, notably Adobe products, and obviously the error is impeding all that.

       

      Thank you!

        • 1. Re: Intel Graphics 630 error (code 43)
          akomitska

          Update:

           

          I just performed a system restore in safe mode to the earliest restore point that I have available - the date (at the end of May) when I lastly updated my Windows. After checking the Device manager, the Intel error still persists. Furthermore, before performing the restore, I tried accessing the NVIDIA control panel - a message popped up saying that it cannot be accessed because my display is not connected to an NVIDIA GPU. I contacted NVIDIA and they explained that any errors with their software would ensue from errors with Intel. Their advise was to get in touch with the manufacturer.

           

          My laptop was bought literally a few months ago this year. Consequently, I doubt, and sincerely hope, that this is not an issue with the motherboard and hardware. Is there a way to reinstall the Intel drivers? Would deleting them from the Device manager and letting Windows install them automatically be a solution? I have read that users are supposed to contact their laptop’s manufacturer for drivers as opposed to downloading official Intel drivers from their website because there may be customized settings to the drivers applied according to one’s exact laptop model. Furthermore, upon checking the Intel driver's details on the Device manager, I get this pop-up window with zero information on the developer etc. (I have attached a screenshot)

           

          So, I have been thinking of uninstalling Intel's drivers from the Device manager. Before that, however, I was wondering whether to download them from Intel's website just in case Windows does not automatically find them. The only most recent driver uploaded on Intel's website is this one: Download Intel® Graphics Driver for Windows® 10 How do I make sure that this is the actual driver I am looking for?

           

          Thank you!

          • 2. Re: Intel Graphics 630 error (code 43)
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello akomitska,
            Thank you for contacting us.
            I understand that are experiencing issues between your OEM system and our Intel® HD Graphic Drivers
            In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
             
            https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
             
            I hope to hear from you soon.
             
            Best regards.
            Diego S.
             

            • 3. Re: Intel Graphics 630 error (code 43)
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello akomitska,
              We just wanted to double check if you still need further assistance.
              Please do not hesitate on contacting us back.
              Best Regards,
              Diego S.
               

              1 of 1 people found this helpful
              • 4. Re: Intel Graphics 630 error (code 43)
                Magpeye

                Hi,

                her

                So I am having the exact same issue. I also have an ASUS N580VD, and for some reason, the Intel drivers won't update. I have even tried to get the drivers from the ASUS website and still it doesn't work. Then my HDMI doesn't work either!

                The problems arose when I update to windows 10 1803

                 

                don't know what to do but very frustrated

                • 5. Re: Intel Graphics 630 error (code 43)
                  Magpeye

                  this is the txt n my laptop

                  • 6. Re: Intel Graphics 630 error (code 43)
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Magpeye,
                      Thank you for joining this Community.
                    Based on your report, we found out that the drivers for your ASUS* N580VD OEM system, are not up to date.
                    Your system is currently running under two driver versions:
                    Intel ® Graphics Driver Version:"23.20.16.4877
                    NVIDIA* GeForce GTX 1050 version: 24.21.13.9764
                    Both of these are OEM optimized, however the latest NVIDIA* GeForce GTX 1050 version is: V23.21.13.8857
                    You can find those under VGA here :
                    https://www.asus.com/us/Laptops/ASUS-VivoBook-Pro-15-N580VD/HelpDesk_Download/
                    We would like you to uninstall your NVIDIA GeForce* drivers in your machine until the basic Microsoft display driver is exposed (please turn off all internet connections while doing this) and then manually install the newest drivers following these steps:
                    -Unzip the file to a designated location or folder (driver)
                    -Open Device Manager:
                    For Windows 10: Right-click Windows Start icon
                    -Click Yes when prompted for permission from User Account Control.
                    -Expand the Display adapters section.
                    -Right-click the NVIDIA* entry and select Update Driver Software.
                    -Click Browse my computer for driver software.
                    -Click Let me pick from a list of device drivers on my computer.
                    -Click Have Disk.
                    -Click Browse and select the directory where the driver files are located.
                    -Click OK, and finally click Next. Drivers are now being installed.
                    -Restart your computer.
                    I hope to hear from you soon, please let us know the results.
                    Regards,
                    Diego S.
                     
                     

                    • 7. Re: Intel Graphics 630 error (code 43)
                      destro

                      Hi!
                      I have exact same issue. I've performed drivers installation as described and problem persists.
                      Here is mine system information:

                      • 8. Re: Intel Graphics 630 error (code 43)
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello destro,
                        Thank you for joining this community.
                        Please go ahead and uninstall from the scratch both drivers (Intel® and Nvidia*) in your machine until the basic Microsoft display driver is exposed (please turn off all internet connections while doing this as shared before) and then manually install the newest drivers following these steps:
                        -Unzip the file to a designated location or folder (driver)
                        -Open Device Manager:
                        For Windows 10: Right-click Windows Start icon
                        -Click Yes when prompted for permission from User Account Control.
                        -Expand the Display adapters section.
                        -Right-click the Intel® graphics entry and select Update Driver Software.
                        -Click Browse my computer for driver software.
                        -Click Let me pick from a list of device drivers on my computer.
                        -Click Have Disk.
                        -Click Browse and select the directory where the driver files are located.
                        -Click OK, and finally click Next. Drivers are now being installed.
                        -Restart your computer.
                        Please do it in this order:
                        Intel ® first
                        Reboot your machine
                        Nvidia*at last.
                        Here you will find both drivers under VGA:
                        https://www.asus.com/us/Laptops/ASUS-VivoBook-Pro-15-N580VD/HelpDesk_Download/
                        If by any chance this does not work, we strongly encourage you to contact the computer manufacturer, so they can create the report and replicate the issue in one of their machines, since this is the third computer on the thread experiencing the same exact behavior.
                        I hope to hear from you soon, please let us know the results.

                        Regards,
                        Diego S.
                         

                        • 9. Re: Intel Graphics 630 error (code 43)
                          destro

                          Hello,

                          At the end of the installation of Intel driver it showed information, that "Installation was unsucessfull and Windows has stopped the device. Error code 43"

                           

                          nVidia driver has been installed sucessfully.

                           

                          So I'll contact the manufacturer.

                          • 10. Re: Intel Graphics 630 error (code 43)
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello destro
                              Thank you for your response.
                            I totally understand, here is Asus* direct link of support so they can replicate the issue in their environment; between your machine and the Intel® graphic drivers optimized by them:
                            https://www.asus.com/support/
                            Please let us know if you need any type of information from our end.
                             I hope this helps.
                            Diego S.
                             

                            • 11. Re: Intel Graphics 630 error (code 43)
                              destro

                              Hi!
                              There is a way to temporarly resolve the problem! Just found it!

                               

                              You need to install the older version of the Intel driver (version 222016470801) from Asus site.

                               

                              After the installation (you can perform it by the exe file in the folder) and rebooting your system everything will work as it was. But I think the colors are different.

                               

                              Still, until Asus finds the core of the problem, we have to use older driver.

                               

                              Hope it helps you too,

                              cheers!

                              • 12. Re: Intel Graphics 630 error (code 43)
                                GuruPrasannaV

                                Hi,

                                I've brought HP Elitebook 1030 G2 recently.

                                 

                                The brightness cannot be changed. So, i searched for it, and found the attached issue (Error code 43 with my Intel HD Graphics 620).

                                 

                                Can you assist me how to fix this, as my PC is running on full Brightness.

                                 

                                Thank you.

                                • 13. Re: Intel Graphics 630 error (code 43)
                                  GuruPrasannaV

                                  I am also attaching the system support utility generated.

                                  • 14. Re: Intel Graphics 630 error (code 43)
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello GuruPrasannaV

                                    Thank you for joining the thread.
                                     
                                    I recommend creating a new thread since you are having a different system configuration and problem, please make sure you add the information of the system model and specs and detail information of the operating system that you are running, plus all the information that you have added to this thread, so we can get more information about the problem.
                                     
                                    Thank you; hope to hear from you soon.
                                     
                                    Regards,
                                     
                                    Leonardo C.
                                     

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