4 Replies Latest reply on Jun 6, 2018 8:58 AM by Intel Corporation

    Optane 32GB + Toshiba 3T HDD, HDD constant activity, with SSU Scan Information

    Eric_CH

      I have the same issue with this post:

       

      Intel Optane w/ 3TB SATA Drive - Consistent Activity

       

      Optane 32GB + Toshiba 3T HDD, Windows 10 fresh installation a week ago. HDD turns out a "constant activity" pattern after idle time of 10 minutes(windows power setting) with HDD LED light on and HDD head seems always busy searching something but fails to, making a continuous cracking sound. When I have any operation on the HDD, like open up a folder, the unusual activity pattern stops. After another 10 minutes the same pattern repeats again. When I disable Optane acceleration, this pattern never starts. Chinese simplified version of Windows 10 Education version. Is there a possible issue with RST power configuration on specific motherboards? Looking forward to your reply. SSU scan result system.txt attached.

        • 1. Re: Optane 32GB + Toshiba 3T HDD, HDD constant activity, with SSU Scan Information
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Eric_CH,

          Thank you for contacting our support community. 

          We understand your concern regarding the Intel® Optane™ Memory. In order to better assist you, could you please confirm the following information: 

          *Are you experiencing any performance issues in his system?
          *Are you determining that the Optane(TM) memory is accessing the HDD? Are you determining this just by the LED or do you get any error or report from the system?
          *have you tried with a different HDD?

          We will be waiting for your response.

          Regards, 
          Junior M. 
           

          • 2. Re: Optane 32GB + Toshiba 3T HDD, HDD constant activity, with SSU Scan Information
            Eric_CH

            Hi, thanks for your reply.It seems that we have got into the same issue with HDD "constant activity".

            *From my system performance, there is nothing wrong with HDD reading or writing. The only problem I infer is that when it comes to the time for HDD to power down after being idle for 10 minutes( as the HDD power saving setting in Windows) , the HDD wil be "constantly busy" with the R/W head cracking noise and the HDD LED on. When there is any operation on the HDD (and the idle mode is over), such as opening a folder or saving a file, that "busy" mode and cracking HDD head noise will stop at once. Therefore I don't think Optane is accessing the HDD, but Optane driver or application may prevent the HDD from entering power down idle mode. No other error report from the system.

            *As for trying another HDD, I don't know if I have another mechanic HDD in GPT format. I will report later.

             

            Regars,

            Eric

            • 3. Re: Optane 32GB + Toshiba 3T HDD, HDD constant activity, with SSU Scan Information
              Eric_CH

              Hi, thanks for your reply.It seems that we have got into the same issue with HDD "constant activity".

              *From my system performance, there is nothing wrong with HDD reading or writing. The only problem I infer is that when it comes to the time for HDD to power down after being idle for 10 minutes( as the HDD power saving setting in Windows) , the HDD wil be "constantly busy" with the R/W head cracking noise and the HDD LED on. When there is any operation on the HDD (and the idle mode is over), such as opening a folder or saving a file, that "busy" mode and cracking HDD head noise will stop at once. Therefore I don't think Optane is accessing the HDD, but Optane driver or application may prevent the HDD from entering power down idle mode. No other error report from the system.

              *As for trying another HDD, I don't know if I have another mechanic HDD in GPT format. I will report later.

               

              Regars,

              Eric

              • 4. Re: Optane 32GB + Toshiba 3T HDD, HDD constant activity, with SSU Scan Information
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi Eric_CH,

                 

                Thank you for the reply.

                 

                Based on the information provided. We recommend you to contact your local support team for further assistance.

                 

                Regards,
                Junior M.