2 Replies Latest reply on Jun 13, 2018 4:20 PM by Intel Corporation

    oops something went wrong

    krishnakanth

      i have installed the drive&support assistant(intel DSA) i scanned it but it says something went wrong please try again

      i tried again and again but it says the same

      i saw issues regarding this post were like reinstall the program and  it does work

      i tried but it does not work

      help me regarding this

        • 1. Re: oops something went wrong
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello krishnakanth 
           
          Thank you for joining the community.
           
          In order to help you better, I would like to gather more information about the configuration you have on the computer.  Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
          Steps to save the report:

          1. Run the utility.
          2. Click on “Scan” to get the scanned system.
          3. Once the scan is complete click on “next”.
          4. Use the “save” option, save the report to your desktop.
          5. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
           
          What version of Intel® driver and support assistance have you installed?
           
          Could you provide me with the debug located on C:\ProgramData\Intel\DSA. (Check for hidden files as program data might be hidden)?
           
          What browser is being used with the tool?
           
          Regards,
          Leonardo C.
          • 2. Re: oops something went wrong
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello krishnakanth 

            I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
             
            Regards,
            Leonardo C.