3 Replies Latest reply on Jun 4, 2018 8:11 AM by Intel Corporation

    Intel Optane stopped working

    myersv

      After Latest Microsoft update to win 10 it stopped working.

       

      Says it is running and everything fine but 2 minute boots tells me otherwise.intel.png

        • 1. Re: Intel Optane stopped working
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi myersv,

          Thank you for contacting our support community. We understand your concern regarding the Intel® Optane™ Memory. 

          We recommend you to disable the Optane(TM) acceleration, reboot the system and then re-enable the system acceleration.  Also, make sure that the Windows(R) 10 Fast startup is disabled.  

          If the situation remains, please download and run the Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload. Also, please provide the Optane(TM) logs located here: C:\Users\[your user name]\Intel\Logs.

          NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

          We look forward to hearing back from you.

          Regards,
          Junior M.
           

          • 2. Re: Intel Optane stopped working
            myersv

            This fixed it. Thanks.

            • 3. Re: Intel Optane stopped working
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi myersv,

              Thank you for the reply. 

              We are glad to hear that your situation has been resolved. 

              If you have further questions then feel free to contact us again. 

              Regards, 
              Junior M.