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Thank you for contacting us, I understand that you are having black screen issues with your system.
In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
I hope to hear from you soon.
Here are the files
I had to use the Microsoft Basic Display Adapter drivers to run my pc (with a display, at least) and currently have the Intel Graphics Drivers uninstalled/disabled.
The computer actually works in the background when I have the black screen, I am able to sign in and (blindly) use the PC.
I clicked "everything" so it can scan everything : ) thanks for replying
ssuinfo.txt.zip 24.1 K
Thank you for your response.
In this case please go ahead and trigger the error (for testing purposes) by installing the latest drivers found here:
Once that the machine enters to the black screen mode please sign in (blindly) as you mentioned and do the following:
-Press CTRL+ Shift+Esc
-That is supposed to take you to a new task manager Window, then click on File>run new task.
- Please type in Explorer.exe and click OK.
Let us know about the behavior of the machine after that, as well please let us know if you are able to boot in safe mode with the latest Intel ® drivers.
I hope this helps.
Thank you for joining this Community.
I understand that you are experiencing Black screen issues as well in your OEM system (Compaq Presario CQ57-202SI)
Based on the model of your system; we performed a research and we were able to notice that your machine is only compatible with Windows* 7 32/64 bit.
The last HP* drivers for this machine were released back in Mar 15, 2011 (available only for Windows* 7) as you can check here:
The last Intel ® generic drivers for your Intel ® Pentium ® CPU P6200 were released back in Date: 2/19/2013 as you can check here:
Based on the report that you sent to us we noticed that you are running Windows 10 pro; which is not supported by the hardware of your machine, creating compatibility issues between software and hardware.
Since the support for your machine is pretty limited (driver-wise) we strongly recommend you to contact your system manufacturer in order to check if there is any other update that you may apply, or if rolling the OS back could be the best option for your case I order to get rid of the black screens.
I hope this helps,
We just wanted to double check if you still need further assistance.
Please do not hesitate on contacting us back.
Well, my PC was working just fine with the immediate version of Windows 10 (1709) before the latest one. I understand that the available drivers for my PC model are obsolete and might be the primary cause of my dilemma. I guess my options are now to wait for the guys at Microsoft to release patches that expand the compatibility of early generation PCs.