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Thank you for contacting us, I understand that you are having black screen issues with your system.
In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
I hope to hear from you soon.
Here are the files
I had to use the Microsoft Basic Display Adapter drivers to run my pc (with a display, at least) and currently have the Intel Graphics Drivers uninstalled/disabled.
The computer actually works in the background when I have the black screen, I am able to sign in and (blindly) use the PC.
I clicked "everything" so it can scan everything : ) thanks for replying
ssuinfo.txt.zip 24.1 K
Thank you for your response.
In this case please go ahead and trigger the error (for testing purposes) by installing the latest drivers found here:
Once that the machine enters to the black screen mode please sign in (blindly) as you mentioned and do the following:
-Press CTRL+ Shift+Esc
-That is supposed to take you to a new task manager Window, then click on File>run new task.
- Please type in Explorer.exe and click OK.
Let us know about the behavior of the machine after that, as well please let us know if you are able to boot in safe mode with the latest Intel ® drivers.
I hope this helps.
Thank you for joining this Community.
I understand that you are experiencing Black screen issues as well in your OEM system (Compaq Presario CQ57-202SI)
Based on the model of your system; we performed a research and we were able to notice that your machine is only compatible with Windows* 7 32/64 bit.
The last HP* drivers for this machine were released back in Mar 15, 2011 (available only for Windows* 7) as you can check here:
The last Intel ® generic drivers for your Intel ® Pentium ® CPU P6200 were released back in Date: 2/19/2013 as you can check here:
Based on the report that you sent to us we noticed that you are running Windows 10 pro; which is not supported by the hardware of your machine, creating compatibility issues between software and hardware.
Since the support for your machine is pretty limited (driver-wise) we strongly recommend you to contact your system manufacturer in order to check if there is any other update that you may apply, or if rolling the OS back could be the best option for your case I order to get rid of the black screens.
I hope this helps,
We just wanted to double check if you still need further assistance.
Please do not hesitate on contacting us back.
Well, my PC was working just fine with the immediate version of Windows 10 (1709) before the latest one. I understand that the available drivers for my PC model are obsolete and might be the primary cause of my dilemma. I guess my options are now to wait for the guys at Microsoft to release patches that expand the compatibility of early generation PCs.
Having wandered throughout the internet, I realized no solution was working for me. Then I went back to my computer to study the installation logs. It is from there that I found the problem with black screen upon installing intel hd graphics drivers. Apparently, installation always stopped due to the computer's power plan/policy. It happens that the intel graphics driver won't work with the default Balanced Power Plan, which seems to be the default when installing Windows 10 1803. Therefore, to correct the black screen, I entered into Safe Mode and reinstalled the problematic intel graphics driver, then went to the Control Panel > Hardware and Sound > Power Options. Under the Balanced (recommended) option, I selected Change plan settings > Change advanced power settings, then expanding the 'Intel (R) Graphics Settings > Intel (R) Graphics Power Plan', I set both On battery and Plugged in to "Maximum Performance". Then I restarted my computer and voila! It worked. No black screen again.
Thank you for sharing your experience and documenting the steps you took to resolve this issue. Hopefully, other users will benefit from your experience.
i have same issue with my intel HD 530 card.I am using my laptop with black screen issue from 2 years by doing 1 trick whenever i start my laptop it goes into black screen then i close my laptop's lid and open it and till another shutdown it works so i am using this temporary solution from last 2 years so help me to fix it now
sys inf.txt.zip 6.2 K
Thank you for joining this Intel Community.
In this case, it is recommended to have the latest graphics driver provided by your system manufacturer. According to the report attached, there is a newer version that you can try
Lenovo* 80NW - Intel VGA_126.96.36.19973
Please verify that this is the correct laptop model and install the driver.
If installing the latest graphics driver does not fix this issue, then try modifying the Graphics Power Plans in Windows*
Intel® HD Graphics Control Panel > Power > Graphics Power Plans > Maximum performance.
It is worth mentioning that it is recommended to have a newer version of Windows* 10. According to the report attached, your system has Windows* 10, build 10586, which is an old version.
i checked that the link you gave me is perfect for my model and i have tried to install latest driver from that link and it gave me error which you can see in below attached image and that image showing one path i have also attacked that path file image.however i already have maximum performance in power plans for graphics so all i need to do is install latest INTEL VGA driver without error if this will not work then i will try to update window 10 to latest version once i have installed latest build of win 10 and my touch screen stopped working so i will put this option in last so help me to solve error which is shown in image
Thank you for your reply.
Keep in mind that you may need to contact your system manufacturer to address this installation issue since you may need to perform specific instructions to successfully install it.
You can attempt to perform a clean install of the graphics driver in case old drivers are causing system conflicts. You may follow these steps.
1.Disconnect your unit from the internet.
2.Uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, follow the steps on the link below under these sections:
-Uninstalling the Intel Graphics Driver via the Device Manager Method
-Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.
3.Restart your computer. Go to the device manager and check if Windows installed another version of the graphics driver. If it does, please remove it and restart your computer one more time. Repeat the process until you get the Microsoft Basic Display Adapter.
4.Once you do, please proceed with the clean install of the latest graphics driver provided by your system manufacturer.
5.Once the latest driver has been installed, you may enable the internet connection again.