1 2 Previous Next 18 Replies Latest reply on Jul 27, 2018 9:20 AM by Intel Corporation Branched from an earlier discussion.

    After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken

    Case39

      Hi,

       

      after installation on a i7 7500 U in my Gigabyte BRIX HTPC. the HDR playback is broken.

      Additionaly it is not possible to activate HDR and WCG in Windows10 x64 1803 (the option is available!).

        • 1. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Case39,
          Thank you for contacting us, I understand that you are experiencing issues playing HDR files on your system.
          In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
           
          https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
           
          I hope to hear from you soon.
          Best regards.
          Diego S.
           

          • 2. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
            Case39

            Hi,

             

            the last newest Driver was installed (that was included in the Windows10 Spring Creators Update). Before that (before installing the Windows Spring Creators Update), the HDMI LSPcon Firmware was updated (source: Gigabyte Support!).

            • 3. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Case39
              Thank you for your response and for the additional information.
              We are waiting to receive the system report.
              I hope to hear from you soon.
               
              Best regards.
              Diego S.
               

              • 4. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
                Case39

                # SSU Scan Information

                Scan Info:

                Version:"2.5.0.12"

                Date:"06.03.2018"

                Time:"00:00:25.5865383"

                 

                # Scanned Hardware

                Computer:

                          BaseBoard Manufacturer:"GIGABYTE"

                          BIOS Mode:"UEFI"

                          BIOS Version/Date:"American Megatrends Inc. F4 , 02/20/2017"

                          CD or DVD:"Not Available"

                          Embedded Controller Version:"255.255"

                          Platform Role:"Mobile"

                          Processor:"Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz , GenuineIntel"

                          Secure Boot State:"Off"

                          SMBIOS Version:"3.0"

                          Sound Card:"High Definition Audio-Gerät"

                          Sound Card:"Intel(R) Display-Audio"

                          System Manufacturer:"GIGABYTE"

                          System Model:"GB-BKi7(H)A-7500"

                          System SKU:"Default string"

                          System Type:"x64-based PC"

                          - "Display"

                               Intel ® Graphics Driver Version:"24.20.100.6094"

                               - "Intel(R) HD Graphics 620"

                                    Adapter Compatibility:"Intel Corporation"

                                    Adapter DAC Type:"Internal"

                                    Adapter RAM:"1,00 GB"

                                    Availability:"Running or Full Power"

                                    Bits Per Pixel:"32"

                                    - "Caption":"Intel(R) HD Graphics 620"

                                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+620"

                                    CoInstallers:"C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igxpco64.dll, CoDeviceInstall"

                                    Color Table Entries:"4294967296"

                                    Dedicated Video Memory:"Not Available"

                                    Driver:"igdkmd64.sys"

                                    Driver Date:"05.16.2018 02:00"

                                    Driver Path:"C:\Windows\system32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igdkmd64.sys"

                                    Driver Provider:"Intel Corporation"

                                    Driver Version:"24.20.100.6094"

                                    INF:"oem5.inf"

                                    INF Section:"iKBLD_w10_DS"

                                    Install Date:"Not Available"

                                    Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igd12umd64.dll"

                                    Last Error Code:"Not Available"

                                    Last Error Code Description:"Not Available"

                                    Last Reset:"Not Available"

                                    Location:"PCI bus 0, device 2, function 0"

                                    Manufacturer:"Intel Corporation"

                                    Microsoft DirectX* Version:"DirectX 12"

                                    Monochrome:"No"

                                    Number of Colors:"4294967296"

                                    Number of Video Pages:"Not Available"

                                    PNP Device ID:"PCI\VEN_8086&DEV_5916&SUBSYS_10001458&REV_02\3&11583659&0&10"

                                    Power Management Capabilities:"Not Available"

                                    Power Management Supported:"Not Available"

                                    Refresh Rate - Current:"59 Hz"

                                    Refresh Rate - Maximum:"120 Hz"

                                    Refresh Rate - Minimum:"23 Hz"

                                    Resolution:"3840 X 2160"

                                    Scan Mode:"Noninterlaced"

                                    Service Name:"igfx"

                                    Status:"OK"

                                    Video Architecture:"VGA"

                                    Video Memory:"Unknown"

                                    Video Processor:"Intel(R) HD Graphics Family"

                          - "Memory"

                               Physical Memory (Available):"13,33 GB"

                               Physical Memory (Installed):"16 GB"

                               Physical Memory (Total):"15,85 GB"

                               - "BANK 0"

                                    Capacity:"8 GB"

                                    Channel:"ChannelA-DIMM0"

                                    Configured Clock Speed:"2133 MHz"

                                    Configured Voltage:"1200 millivolts"

                                    Data Width:"64 bits"

                                    Form Factor:"SODIMM"

                                    Interleave Position:"First position"

                                    Manufacturer:"859B"

                                    Maximum Voltage:"Not Available"

                                    Memory Type:"Unknown"

                                    Minimum Voltage:"Not Available"

                                    Part Number:"CT8G4SFS8213.M8FA"

                                    Serial Number:"E0459C10"

                                    Status:"Not Available"

                                    Type:"Synchronous"

                               - "BANK 2"

                                    Capacity:"8 GB"

                                    Channel:"ChannelB-DIMM0"

                                    Configured Clock Speed:"2133 MHz"

                                    Configured Voltage:"1200 millivolts"

                                    Data Width:"64 bits"

                                    Form Factor:"SODIMM"

                                    Interleave Position:"Second position"

                                    Manufacturer:"859B"

                                    Maximum Voltage:"Not Available"

                                    Memory Type:"Unknown"

                                    Minimum Voltage:"Not Available"

                                    Part Number:"CT8G4SFS8213.M8FA"

                                    Serial Number:"E0459BC4"

                                    Status:"Not Available"

                                    Type:"Synchronous"

                          - "Motherboard"

                               Availability:"Running or Full Power"

                               BIOS:"F4, GBT    - 1072009"

                               Caption:"Hauptplatine"

                               Chipset:"Not Available"

                               Date:"02.20.2017 01:00"

                               Install Date:"Not Available"

                               Last Error Code:"Not Available"

                               Last Error Code Description:"Not Available"

                               Manufacturer:"GIGABYTE"

                               Model:"Not Available"

                               Part Number:"Not Available"

                               PNP Device ID:"Not Available"

                               Power Management Capabilities:"Not Available"

                               Power Management Supported:"Not Available"

                               Product:"MFLP7AP-00"

                               Serial Number:"Default string"

                               Status:"OK"

                               Version:"1.x"

                          - "Networking"

                               Intel ® Network Connections Install Options:"Not Available"

                               Intel ® Network Connections Version:"Not Available"

                               Intel ® PROSet/Wireless Software Version:"Not Available"

                               - "Intel(R) Dual Band Wireless-AC 3168"

                                    Availability:"Running or Full Power"

                                    - "Caption":"Intel(R) Dual Band Wireless-AC 3168"

                                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+3168"

                                    CoInstallers:"Not Available"

                                    Default IP Gateway:"Not Available"

                                    DHCP Enabled:"Yes"

                                    DHCP Lease Expires:"Not Available"

                                    DHCP Lease Obtained:"Not Available"

                                    DHCP Server:"Not Available"

                                    Driver:"Netwtw04.sys"

                                    Driver Date:"01.06.2017 12:00"

                                    Driver Path:"C:\Windows\system32\drivers\Netwtw04.sys"

                                    Driver Provider:"Microsoft"

                                    Driver Version:"19.50.1.6"

                                    ETrackID:"Not Available"

                                    Index:"0001"

                                    INF:"netwtw04.inf"

                                    INF Section:"Install_MPCIEX_GENM2_3168_AC_HMC_WINT_64_AC"

                                    Install Date:"Not Available"

                                    Installed:"Yes"

                                    IP Address:"Not Available"

                                    IP Subnet:"Not Available"

                                    Last Error Code:"Not Available"

                                    Last Error Code Description:"Not Available"

                                    Last Reset:"05.29.2018 03:52"

                                    Location:"PCI bus 2, device 0, function 0"

                                    MAC Address:"Not Available"

                                    Manufacturer:"Intel Corporation"

                                    Media Type:

                                    Net Connection ID:"WLAN"

                                    NetCfgInstanceId:"{76FDBC03-782D-4E19-AF66-0A0F2694B464}"

                                    Number of VLANs:"0"

                                    NVM Version:"Not Available"

                                    Part Number:"Not Available"

                                    PNP Device ID:"PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\30E37AFFFF4C874A00"

                                    Port:"Not Available"

                                    Power Management (Low Power):"Not Available"

                                    Power Management (Wake On LAN):"Not Available"

                                    Power Management (Wake on Magic Packet):"Not Available"

                                    Power Management Capabilities:"Not Available"

                                    Power Management Supported:"No"

                                    Product Type:"Intel(R) Dual Band Wireless-AC 3168"

                                    Service Name:"Netwtw04"

                                    Status:"Device is disabled."

                                    Team Name:"Not in a team"

                                    Temperature:

                                    Type:"Not Available"

                                    - "Service Bindings"

                                         Antwort für Verbindungsschicht-Topologieerkennung:

                                         Client für Microsoft-Netzwerke:

                                         Datei- und Druckerfreigabe für Microsoft-Netzwerke:

                                         E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:

                                         Internetprotokoll, Version 4 (TCP/IPv4):

                                         Internetprotokoll, Version 6 (TCP/IPv6):

                                         Microsoft-LLDP-Treiber:

                                         QoS-Paketplaner:

                                    - "Settings"

                                         *DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"

                                         *PacketCoalescing:Packet Coalescing:"Enabled (1)"

                                         *PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"

                                         *PMNSOffload:NS offload for WoWLAN:"Enabled (1)"

                                         *PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"

                                         *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                                         *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                                         ChannelWidth24:802.11n Channel Width for 2.4GHz:"Auto (1)"

                                         ChannelWidth52:802.11n Channel Width for 5.2GHz:"Auto (1)"

                                         CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"

                                         FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"

                                         IbssTxPower:Transmit Power:"5. Highest (100)"

                                         IEEE11nMode:HT Mode:"VHT Mode (2)"

                                         MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"

                                         RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"

                                         RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"

                                         ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"

                                         uAPSDSupport:U-APSD support:"Disabled (0)"

                                         WirelessMode:Wireless Mode:"6. 802.11a/b/g (34)"

                               - "Intel(R) Ethernet Connection I219-LM"

                                    Availability:"Running or Full Power"

                                    - "Caption":"Intel(R) Ethernet Connection I219-LM"

                                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+I219+LM"

                                    CoInstallers:"Not Available"

                                    Default IP Gateway:"192.168.1.1"

                                    DHCP Enabled:"Yes"

                                    DHCP Lease Expires:"01.06.1970 04:04"

                                    DHCP Lease Obtained:"01.06.1970 02:04"

                                    DHCP Server:"192.168.1.1"

                                    Driver:"e1i63x64.sys"

                                    Driver Date:"05.04.2016 12:00"

                                    Driver Path:"C:\Windows\system32\drivers\e1i63x64.sys"

                                    Driver Provider:"Microsoft"

                                    Driver Version:"12.15.22.6"

                                    ETrackID:"Not Available"

                                    Index:"0002"

                                    INF:"net1ic64.inf"

                                    INF Section:"E156F.6.2"

                                    Install Date:"Not Available"

                                    Installed:"Yes"

                                    IP Address:"192.168.1.103;fe80::fc0f:5471:3943:17bd"

                                    IP Subnet:"255.255.255.0;64"

                                    Last Error Code:"Not Available"

                                    Last Error Code Description:"Not Available"

                                    Last Reset:"05.29.2018 03:52"

                                    Location:"PCI bus 0, device 31, function 6"

                                    MAC Address:"1C:1B:0D:89:BE:B9"

                                    Manufacturer:"Intel Corporation"

                                    Media Type:

                                    Net Connection ID:"Ethernet"

                                    NetCfgInstanceId:"{384DDFC5-1E44-4A9D-86D2-E517306CFF0A}"

                                    Number of VLANs:"0"

                                    NVM Version:"Not Available"

                                    Part Number:"FFFFFF-0FF"

                                    PNP Device ID:"PCI\VEN_8086&DEV_156F&SUBSYS_E0001458&REV_21\3&11583659&0&FE"

                                    Port:"Not Available"

                                    Power Management (Low Power):"Active: Yes, Enable: Yes"

                                    Power Management (Wake On LAN):"Active: Yes, Enable: No"

                                    Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                                    Power Management Capabilities:"Not Available"

                                    Power Management Supported:"No"

                                    Product Type:"Intel(R) Ethernet Connection I219-LM"

                                    Service Name:"e1iexpress"

                                    Status:"Enabled"

                                    Team Name:"Not in a team"

                                    Temperature:

                                    Type:"Ethernet 802.3"

                                    - "Service Bindings"

                                         Antwort für Verbindungsschicht-Topologieerkennung:

                                         Client für Microsoft-Netzwerke:

                                         Datei- und Druckerfreigabe für Microsoft-Netzwerke:

                                         E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:

                                         Internetprotokoll, Version 4 (TCP/IPv4):

                                         Internetprotokoll, Version 6 (TCP/IPv6):

                                         Microsoft-LLDP-Treiber:

                                         QoS-Paketplaner:

                                    - "Settings"

                                         *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                                         *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                                         *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                                         *JumboPacket:Jumbo Packet:"Disabled (1514)"

                                         *LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"

                                         *LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"

                                         *PMARPOffload:ARP Offload:"Enabled (1)"

                                         *PMNSOffload:NS Offload:"Enabled (1)"

                                         *PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"

                                         *ReceiveBuffers:Receive Buffers:"256 (256)"

                                         *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                                         *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                         *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                         *TransmitBuffers:Transmit Buffers:"512 (512)"

                                         *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                         *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                         AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"

                                         ITR:Interrupt Moderation Rate:"Adaptive (65535)"

                                         LogLinkStateEvent:Log Link State Event:"Enabled (51)"

                                         MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"

                                         WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"

                          - "Operating System"

                               .Net Framework Version:"4.0,4.7"

                               Boot Device:"\Device\HarddiskVolume4"

                               Internet Browser:"Mozilla Firefox,Not Available, Internet Explorer,11.48"

                               Locale:"Deutschland"

                               OS Manufacturer:"Microsoft Corporation"

                               OS Name:"Microsoft Windows 10 Pro"

                               Other OS Description:"Not Available"

                               Page File:"C:\pagefile.sys"

                               Page File Space:"2,38 GB"

                               Physical Memory (Available):"13,35 GB"

                               Physical Memory (Installed):"16 GB"

                               Physical Memory (Total):"15,85 GB"

                               System Directory:"C:\Windows\system32"

                               Version:"10.0.17134 Build 17134"

                               Virtual Memory (Available):"15,89 GB"

                               Virtual Memory (Total):"18,22 GB"

                               Windows Directory:"C:\Windows"

                               - "Installed Updates"

                                    KB2151757:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [09.05.2018]"

                                    KB2151757:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [09.05.2018]"

                                    KB2467173:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [09.05.2018]"

                                    KB2467173:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [09.05.2018]"

                                    KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                    KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                    KB4100347:"Update [5/17/2018]"

                                    KB4103721:"Security Update [5/9/2018]"

                                    KB4103729:"Security Update [5/11/2018]"

                                    KB982573:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [09.05.2018]"

                                    KB982573:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [09.05.2018]"

                                    SP1:"Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 [Not Available]"

                                    SP1:"Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 [Not Available]"

                          - "Processor"

                               - "Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz"

                                    Architecture:"x64"

                                    ATPO:"Not Available"

                                    Availability:"Running or Full Power"

                                    Caption:"Intel64 Family 6 Model 142 Stepping 9"

                                    - "Chipset Name":"Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz"

                                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+7500U+CPU+"

                                    CPU Speed:"2,904 GHz"

                                    Current Voltage:"1.6 volts"

                                    Driver:"Not Available"

                                    Driver Date:"04.21.2009 12:00"

                                    Driver Path:"C:\Windows\system32\drivers\intelppm.sys"

                                    Driver Provider:"Microsoft"

                                    Driver Version:"10.0.17134.1"

                                    Ext. Family:"Not Available"

                                    Family:"Intel Core™ i7-2760QM"

                                    FPO:"Not Available"

                                    INF:"cpu.inf"

                                    INF Section:"IntelPPM_Inst.NT"

                                    Install Date:"Not Available"

                                    Last Error Code:"Not Available"

                                    Level 1 Cache:"2 x 128 KB"

                                    Level 2 Cache:"2 x 512 KB"

                                    Level 3 Cache:"4 MB"

                                    Load:"15%"

                                    Manufacturer:"GenuineIntel"

                                    Model:"142"

                                    Name:"Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz"

                                    Number of Cores:"2"

                                    Number of Cores Enabled:"2"

                                    Number of Logical Processors:"4"

                                    Part Number:"To Be Filled By O.E.M."

                                    Power Management Capabilities:"Not Available"

                                    Power Management Supported:"No"

                                    Processor ID:"BFEBFBFF000806E9"

                                    Revision:"Not Available"

                                    Serial Number:"To Be Filled By O.E.M."

                                    Service Name:"intelppm"

                                    Status:"OK"

                                    Stepping:"9"

                                    Version:"Not Available"

                          - "Storage"

                               - "asmedia ASM235 SCSI Disk Device"

                                    Capablities:"Random Access, Supports Writing"

                                    Caption:"asmedia ASM235 SCSI Disk Device"

                                    Cylinder - Total:"972801"

                                    Description:"Laufwerk"

                                    Driver:"Not Available"

                                    Driver Date:"06.21.2006 12:00"

                                    Driver Version:"10.0.17134.1"

                                    Error Code:"Device is working properly"

                                    Firmware Revision:"0"

                                    Heads - Total:"255"

                                    Index:"2"

                                    INF:"disk.inf"

                                    Install Date:"Not Available"

                                    Interface Type:"SCSI"

                                    Manufacturer:"(Standardlaufwerke)"

                                    Model:"asmedia ASM235 SCSI Disk Device"

                                    Name:"\\.\PHYSICALDRIVE2"

                                    Partitions:"1"

                                    Physical Sector Size:"4096"

                                    PNP Device ID:"SCSI\DISK&VEN_ASMEDIA&PROD_ASM235\000000"

                                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                    SCSI Bus:"0"

                                    SCSI LUN:"0"

                                    SCSI Port:"2"

                                    Sectors - Per Track:"63"

                                    Sectors - Total:"15628048065"

                                    Serial Number:"00000000000000000000"

                                    Size:"7,28 TB"

                                    Size – Available:"1,85 TB"

                                    Status:"OK"

                                    Tracks - Per Cylinder:"255"

                                    Tracks - Total:"248064255"

                                    - "F:"

                                         Availability:"Not Available"

                                         Caption:"F:"

                                         Compression Method:"Not Compressed"

                                         Description:"Lokale Festplatte"

                                         File System:"NTFS"

                                         Name:"UHD"

                                         Serial Number:"12DCA292"

                                         Size:"7451,9101524353 GB"

                                         Size – Available:"1892,29457473755 GB"

                                         Status:"Not Available"

                                         Volume Dirty:"No"

                               - "Samsung SSD 960 EVO 500GB"

                                    Capablities:"Random Access, Supports Writing"

                                    Caption:"Samsung SSD 960 EVO 500GB"

                                    Cylinder - Total:"60801"

                                    Description:"Laufwerk"

                                    Driver:"Not Available"

                                    Driver Date:"06.21.2006 12:00"

                                    Driver Version:"10.0.17134.1"

                                    Error Code:"Device is working properly"

                                    Firmware Revision:"1B7Q"

                                    Heads - Total:"255"

                                    Index:"1"

                                    INF:"disk.inf"

                                    Install Date:"Not Available"

                                    Interface Type:"SCSI"

                                    Manufacturer:"(Standardlaufwerke)"

                                    Model:"Samsung SSD 960 EVO 500GB"

                                    Name:"\\.\PHYSICALDRIVE1"

                                    Partitions:"4"

                                    Physical Sector Size:"512"

                                    PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_SSD_960\5&315CD64A&0&000000"

                                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                    SCSI Bus:"0"

                                    SCSI LUN:"0"

                                    SCSI Port:"1"

                                    Sectors - Per Track:"63"

                                    Sectors - Total:"976768065"

                                    Serial Number:"0025_385B_61B0_8EB9."

                                    Size:"465,76 GB"

                                    Size – Available:"410,76 GB"

                                    Status:"OK"

                                    Tracks - Per Cylinder:"255"

                                    Tracks - Total:"15504255"

                                    - "C:"

                                         Availability:"Not Available"

                                         Caption:"C:"

                                         Compression Method:"Not Compressed"

                                         Description:"Lokale Festplatte"

                                         File System:"NTFS"

                                         Name:"SYSTEM"

                                         Serial Number:"560B0EA3"

                                         Size:"127,398433685303 GB"

                                         Size – Available:"103,289608001709 GB"

                                         Status:"Not Available"

                                         Volume Dirty:"No"

                                    - "D:"

                                         Availability:"Not Available"

                                         Caption:"D:"

                                         Compression Method:"Not Compressed"

                                         Description:"Lokale Festplatte"

                                         File System:"NTFS"

                                         Name:"STORAGE"

                                         Serial Number:"02003B4D"

                                         Size:"337,760738372803 GB"

                                         Size – Available:"307,950572967529 GB"

                                         Status:"Not Available"

                                         Volume Dirty:"No"

                               - "ST2000LM007-1R8174"

                                    Capablities:"Random Access, Supports Writing, SMART Notification"

                                    Caption:"ST2000LM007-1R8174"

                                    Cylinder - Total:"243201"

                                    Description:"Laufwerk"

                                    Driver:"Not Available"

                                    Driver Date:"06.21.2006 12:00"

                                    Driver Version:"10.0.17134.1"

                                    Error Code:"Device is working properly"

                                    Firmware Revision:"SDM1"

                                    Heads - Total:"255"

                                    Index:"0"

                                    INF:"disk.inf"

                                    Install Date:"Not Available"

                                    Interface Type:"IDE"

                                    Manufacturer:"(Standardlaufwerke)"

                                    Model:"ST2000LM007-1R8174"

                                    Name:"\\.\PHYSICALDRIVE0"

                                    Partitions:"1"

                                    Physical Sector Size:"4096"

                                    PNP Device ID:"SCSI\DISK&VEN_&PROD_ST2000LM007-1R81\4&5F4B352&0&000000"

                                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                    Sectors - Per Track:"63"

                                    Sectors - Total:"3907024065"

                                    Serial Number:"WCC2EFJA"

                                    Size:"1,82 TB"

                                    Size – Available:"42,85 GB"

                                    SMART Attributes:"Self-Test: 255 minutes, OK, Short Self-Test: 1 minutes, OK"

                                    Status:"OK"

                                    Tracks - Per Cylinder:"255"

                                    Tracks - Total:"62016255"

                                    - "E:"

                                         Availability:"Not Available"

                                         Caption:"E:"

                                         Compression Method:"Not Compressed"

                                         Description:"Lokale Festplatte"

                                         File System:"NTFS"

                                         Name:"MOV"

                                         Serial Number:"7413FA50"

                                         Size:"1862,8906211853 GB"

                                         Size – Available:"42,8455848693848 GB"

                                         Status:"Not Available"

                                         Volume Dirty:"No"

                                    - "SMART"

                                         0x01  Raw Read Error Rate:5867763:"6"

                                         0x03  Spin Up Time:0:"0"

                                         0x04  Start/Stop Count:166:"20"

                                         0x05  Reallocated Sector Count:0:"36"

                                         0x07  Seek Error Rate:8612732:"45"

                                         0x09  Power-On Hours:166:"0"

                                         0x0A  Spin Retry Count:0:"97"

                                         0x0C  Power Cycle Count:165:"20"

                                         0xB8  End-to-End Error Detection Count:0:"99"

                                         0xBB  Uncorrectable Error Count:0:"0"

                                         0xBC  Reported Command Timeouts:0:"0"

                                         0xBD  High Fly Writes:0:"0"

                                         0xBE  Temperature - Current:29° C:"0"

                                         0xBE  Temperature - Highest:29° C:"0"

                                         0xBE  Temperature - Lowest:20° C:"40"

                                         0xBF  G-sense Rate/Servo Tracking:0:"0"

                                         0xC0  Unsafe Shutdown Count:8:"0"

                                         0xC1  Load/Unload Cycle Count:1701:"0"

                                         0xC2  Internal Device Temperature:29° C:"0"

                                         0xC5  Current Pending Errors Count:0:"0"

                                         0xC6  Uncorrectable Sector Count:0:"0"

                                         0xC7  CRC Error Count:0:"0"

                                         0xF0  Head Flying Hours:97:"0"

                                         0xF1  Total LBAs Written:6808983706:"0"

                                         0xF2  Total LBAs Read:3947004207:"0"

                                         0xFE  Free Fall Protection:0:"0"

                               - "TOSHIBA External USB 3.0 USB Device"

                                    Capablities:"Random Access, Supports Writing"

                                    Caption:"TOSHIBA External USB 3.0 USB Device"

                                    Cylinder - Total:"243201"

                                    Description:"Laufwerk"

                                    Driver:"Not Available"

                                    Driver Date:"06.21.2006 12:00"

                                    Driver Version:"10.0.17134.1"

                                    Error Code:"Device is working properly"

                                    Firmware Revision:"5438"

                                    Heads - Total:"255"

                                    Index:"3"

                                    INF:"disk.inf"

                                    Install Date:"Not Available"

                                    Interface Type:"USB"

                                    Manufacturer:"(Standardlaufwerke)"

                                    Model:"TOSHIBA External USB 3.0 USB Device"

                                    Name:"\\.\PHYSICALDRIVE3"

                                    Partitions:"1"

                                    Physical Sector Size:"4096"

                                    PNP Device ID:"USBSTOR\DISK&VEN_TOSHIBA&PROD_EXTERNAL_USB_3.0&REV_5438\20161012001565F&0"

                                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                    Sectors - Per Track:"63"

                                    Sectors - Total:"3907024065"

                                    Serial Number:"20161012001565F"

                                    Size:"1,82 TB"

                                    Size – Available:"436,50 GB"

                                    Status:"OK"

                                    Tracks - Per Cylinder:"255"

                                    Tracks - Total:"62016255"

                                    - "G:"

                                         Availability:"Not Available"

                                         Caption:"G:"

                                         Compression Method:"Not Compressed"

                                         Description:"Lokale Festplatte"

                                         File System:"NTFS"

                                         Name:"ULS II"

                                         Serial Number:"DEE9C7A1"

                                         Size:"1863,0146446228 GB"

                                         Size – Available:"436,496597290039 GB"

                                         Status:"Not Available"

                                         Volume Dirty:"No"

                ...#SSU#...

                • 5. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Case39,
                  Thank you for your response.
                  Based to the report that you attached, we noticed that your machine is not running the latest Intel® Graphics Driver for Windows® 10.
                  Please go ahead and perform a manual installation of latest Intel® Graphics Drivers for your unit, here’s the direct download: https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?product=96551
                  Please go ahead and try to update the drivers through a manual installation.
                  You will find all the steps here:
                  https://www.youtube.com/watch?v=S1KzoQDjMMY
                  The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
                   
                  I hope this helps.
                   
                  Best regards.
                  Diego S.
                   

                  • 6. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
                    Case39

                    After install of the latest driver and activation of HDR and WCG in Windows, the OS is not more accessible in any way. I have to reinstall the OS :-<

                    • 7. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello Case39,
                      Thank you for your response.
                      In order to perform further issue regarding your issue please let us know, was the Intel® Core™ i7-7500U pre-installed in your system or did you buy it separately?
                      We were actually able to activate HDR and WCG in different units with the same graphic controller that support those settings without any problem, so we would like to investigate deeper on your thread.
                      I hope this helps.
                      Best regards.
                      Diego S.
                       

                      • 8. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
                        Case39

                        Hi,

                         

                        no, it is not seperatly build in. This is a Gigabyte BRIX System that include the CPU, Motherboard and WIFI M2 Card on one Board in a small factor Case (like a INTEL NUC). The only thing i have seperatly build in, was the RAM (16 GB), the M2 SSD (500 GB) and the SATA SSD(4TB).

                        There are no changes made to the HW.

                        • 9. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
                          Case39

                          After reinstall of Windows 10 and testing the Windriver for HD620, HDR works fine. After install the latest driver, HDR is still broken.

                          Here is the Scan with the Windows Driver:

                           

                          # SSU Scan Information

                          Scan Info:

                          Version:"2.5.0.12"

                          Date:"06.08.2018"

                          Time:"00:00:16.4523786"

                           

                          # Scanned Hardware

                          Computer:

                            BaseBoard Manufacturer:"GIGABYTE"

                            BIOS Mode:"UEFI"

                            BIOS Version/Date:"American Megatrends Inc. F4 , 02/20/2017"

                            CD or DVD:"Not Available"

                            Embedded Controller Version:"255.255"

                            Platform Role:"Mobile"

                            Processor:"Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz , GenuineIntel"

                            Secure Boot State:"Off"

                            SMBIOS Version:"3.0"

                            Sound Card:"High Definition Audio-Gerät"

                            Sound Card:"Intel(R) Display-Audio"

                            System Manufacturer:"GIGABYTE"

                            System Model:"GB-BKi7(H)A-7500"

                            System SKU:"Default string"

                            System Type:"x64-based PC"

                            - "Display"

                            Intel ® Graphics Driver Version:"1.7.49.0"

                            - "Intel(R) HD Graphics 620"

                            Adapter Compatibility:"Intel Corporation"

                            Adapter DAC Type:"Internal"

                            Adapter RAM:"1,00 GB"

                            Availability:"Running or Full Power"

                            Bits Per Pixel:"32"

                            - "Caption":"Intel(R) HD Graphics 620"

                            Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+620"

                            CoInstallers:"C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igxpco64.dll, CoDeviceInstall"

                            Color Table Entries:"4294967296"

                            Dedicated Video Memory:"Not Available"

                            Driver:"igdkmd64.sys"

                            Driver Date:"02.28.2018 01:00"

                            Driver Path:"C:\Windows\system32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdkmd64.sys"

                            Driver Provider:"Intel Corporation"

                            Driver Version:"23.20.16.4973"

                            INF:"oem4.inf"

                            INF Section:"iKBLD_w10_DS"

                            Install Date:"Not Available"

                            Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igd12umd64.dll"

                            Last Error Code:"Not Available"

                            Last Error Code Description:"Not Available"

                            Last Reset:"Not Available"

                            Location:"PCI bus 0, device 2, function 0"

                            Manufacturer:"Intel Corporation"

                            Microsoft DirectX* Version:"DirectX 12"

                            Monochrome:"No"

                            Number of Colors:"4294967296"

                            Number of Video Pages:"Not Available"

                            PNP Device ID:"PCI\VEN_8086&DEV_5916&SUBSYS_10001458&REV_02\3&11583659&0&10"

                            Power Management Capabilities:"Not Available"

                            Power Management Supported:"Not Available"

                            Refresh Rate - Current:"59 Hz"

                            Refresh Rate - Maximum:"120 Hz"

                            Refresh Rate - Minimum:"23 Hz"

                            Resolution:"3840 X 2160"

                            Scan Mode:"Noninterlaced"

                            Service Name:"igfx"

                            Status:"OK"

                            Video Architecture:"VGA"

                            Video Memory:"Unknown"

                            Video Processor:"Intel(R) HD Graphics Family"

                            - "Memory"

                            Physical Memory (Available):"13,95 GB"

                            Physical Memory (Installed):"16 GB"

                            Physical Memory (Total):"15,85 GB"

                            - "BANK 0"

                            Capacity:"8 GB"

                            Channel:"ChannelA-DIMM0"

                            Configured Clock Speed:"2133 MHz"

                            Configured Voltage:"1200 millivolts"

                            Data Width:"64 bits"

                            Form Factor:"SODIMM"

                            Interleave Position:"First position"

                            Manufacturer:"859B"

                            Maximum Voltage:"Not Available"

                            Memory Type:"Unknown"

                            Minimum Voltage:"Not Available"

                            Part Number:"CT8G4SFS8213.M8FA"

                            Serial Number:"E0459C10"

                            Status:"Not Available"

                            Type:"Synchronous"

                            - "BANK 2"

                            Capacity:"8 GB"

                            Channel:"ChannelB-DIMM0"

                            Configured Clock Speed:"2133 MHz"

                            Configured Voltage:"1200 millivolts"

                            Data Width:"64 bits"

                            Form Factor:"SODIMM"

                            Interleave Position:"Second position"

                            Manufacturer:"859B"

                            Maximum Voltage:"Not Available"

                            Memory Type:"Unknown"

                            Minimum Voltage:"Not Available"

                            Part Number:"CT8G4SFS8213.M8FA"

                            Serial Number:"E0459BC4"

                            Status:"Not Available"

                            Type:"Synchronous"

                            - "Motherboard"

                            Availability:"Running or Full Power"

                            BIOS:"F4, GBT - 1072009"

                            Caption:"Hauptplatine"

                            Chipset:"Not Available"

                            Date:"02.20.2017 01:00"

                            Install Date:"Not Available"

                            Last Error Code:"Not Available"

                            Last Error Code Description:"Not Available"

                            Manufacturer:"GIGABYTE"

                            Model:"Not Available"

                            Part Number:"Not Available"

                            PNP Device ID:"Not Available"

                            Power Management Capabilities:"Not Available"

                            Power Management Supported:"Not Available"

                            Product:"MFLP7AP-00"

                            Serial Number:"Default string"

                            Status:"OK"

                            Version:"1.x"

                            - "Networking"

                            Intel ® Network Connections Install Options:"Not Available"

                            Intel ® Network Connections Version:"Not Available"

                            Intel ® PROSet/Wireless Software Version:"Not Available"

                            - "Intel(R) Dual Band Wireless-AC 3168"

                            Access Point:

                            Authentication:

                            Availability:"Running or Full Power"

                            - "Caption":"Intel(R) Dual Band Wireless-AC 3168"

                            Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Dual+Band+Wireless+AC+3168"

                            Channel:

                            Cipher:

                            CoInstallers:"Not Available"

                            Connection Mode:

                            Default IP Gateway:"Not Available"

                            DHCP Enabled:"Yes"

                            DHCP Lease Expires:"Not Available"

                            DHCP Lease Obtained:"Not Available"

                            DHCP Server:"Not Available"

                            Driver:"Netwtw04.sys"

                            Driver Date:"01.06.2017 12:00"

                            Driver Path:"C:\Windows\system32\drivers\Netwtw04.sys"

                            Driver Provider:"Microsoft"

                            Driver Version:"19.50.1.6"

                            Index:"0002"

                            INF:"netwtw04.inf"

                            INF Section:"Install_MPCIEX_GENM2_3168_AC_HMC_WINT_64_AC"

                            Install Date:"Not Available"

                            Installed:"Yes"

                            IP Address:"Not Available"

                            IP Subnet:"Not Available"

                            Last Error Code:"Not Available"

                            Last Error Code Description:"Not Available"

                            Last Reset:"06.08.2018 04:21"

                            Location:"PCI bus 2, device 0, function 0"

                            MAC Address:"30:E3:7A:4C:87:4A"

                            Manufacturer:"Intel Corporation"

                            Media Type:

                            Net Connection ID:"WLAN"

                            NetCfgInstanceId:"{D87D1D5D-B3C9-44CC-A55D-084A873EBE42}"

                            Network Name:"WLAN"

                            Network Type:

                            Number of VLANs:"0"

                            PNP Device ID:"PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\30E37AFFFF4C874A00"

                            Port:"Not Available"

                            Power Management (Low Power):"Active: Yes, Enable: Yes"

                            Power Management (Wake On LAN):"Active: Yes, Enable: No"

                            Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                            Power Management Capabilities:"Not Available"

                            Power Management Supported:"No"

                            Product Type:"Intel(R) Dual Band Wireless-AC 3168"

                            Profile:

                            Radio Type:

                            Receive Rate:

                            Service Name:"Netwtw04"

                            Signal Strength:

                            State:

                            Status:"Enabled"

                            Team Name:"Not in a team"

                            Temperature:

                            Transmit Rate:

                            Type:"Ethernet 802.3"

                            - "Service Bindings"

                            Antwort für Verbindungsschicht-Topologieerkennung:

                            Client für Microsoft-Netzwerke:

                            Datei- und Druckerfreigabe für Microsoft-Netzwerke:

                            E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:

                            Internetprotokoll, Version 4 (TCP/IPv4):

                            Internetprotokoll, Version 6 (TCP/IPv6):

                            Microsoft-LLDP-Treiber:

                            QoS-Paketplaner:

                            - "Settings"

                            *DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"

                            *PacketCoalescing:Packet Coalescing:"Enabled (1)"

                            *PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"

                            *PMNSOffload:NS offload for WoWLAN:"Enabled (1)"

                            *PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"

                            *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                            *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                            ChannelWidth24:802.11n Channel Width for 2.4GHz:"Auto (1)"

                            ChannelWidth52:802.11n Channel Width for 5.2GHz:"Auto (1)"

                            CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"

                            FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"

                            IbssTxPower:Transmit Power:"5. Highest (100)"

                            IEEE11nMode:HT Mode:"VHT Mode (2)"

                            MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"

                            RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"

                            RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"

                            ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"

                            uAPSDSupport:U-APSD support:"Disabled (0)"

                            WirelessMode:Wireless Mode:"6. 802.11a/b/g (34)"

                            - "Intel(R) Ethernet Connection I219-LM"

                            Availability:"Running or Full Power"

                            - "Caption":"Intel(R) Ethernet Connection I219-LM"

                            Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+I219+LM"

                            CoInstallers:"Not Available"

                            Default IP Gateway:"192.168.1.1"

                            DHCP Enabled:"Yes"

                            DHCP Lease Expires:"01.01.1970 03:00"

                            DHCP Lease Obtained:"01.01.1970 01:00"

                            DHCP Server:"192.168.1.1"

                            Driver:"e1i63x64.sys"

                            Driver Date:"05.04.2016 12:00"

                            Driver Path:"C:\Windows\system32\drivers\e1i63x64.sys"

                            Driver Provider:"Microsoft"

                            Driver Version:"12.15.22.6"

                            ETrackID:"Not Available"

                            Index:"0001"

                            INF:"net1ic64.inf"

                            INF Section:"E156F.6.2"

                            Install Date:"Not Available"

                            Installed:"Yes"

                            IP Address:"192.168.1.103;fe80::c5f7:41b9:f0c5:c381"

                            IP Subnet:"255.255.255.0;64"

                            Last Error Code:"Not Available"

                            Last Error Code Description:"Not Available"

                            Last Reset:"06.08.2018 04:21"

                            Location:"PCI bus 0, device 31, function 6"

                            MAC Address:"1C:1B:0D:89:BE:B9"

                            Manufacturer:"Intel Corporation"

                            Media Type:

                            Net Connection ID:"Ethernet"

                            NetCfgInstanceId:"{8D4743B4-72C7-4A28-8832-D2770D9F7F09}"

                            Number of VLANs:"0"

                            NVM Version:"Not Available"

                            Part Number:"FFFFFF-0FF"

                            PNP Device ID:"PCI\VEN_8086&DEV_156F&SUBSYS_E0001458&REV_21\3&11583659&0&FE"

                            Port:"Not Available"

                            Power Management (Low Power):"Active: Yes, Enable: Yes"

                            Power Management (Wake On LAN):"Active: Yes, Enable: No"

                            Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                            Power Management Capabilities:"Not Available"

                            Power Management Supported:"No"

                            Product Type:"Intel(R) Ethernet Connection I219-LM"

                            Service Name:"e1iexpress"

                            Status:"Enabled"

                            Team Name:"Not in a team"

                            Temperature:

                            Type:"Ethernet 802.3"

                            - "Service Bindings"

                            Antwort für Verbindungsschicht-Topologieerkennung:

                            Client für Microsoft-Netzwerke:

                            Datei- und Druckerfreigabe für Microsoft-Netzwerke:

                            E/A-Treiber für Verbindungsschicht-Topologieerkennungszuordnung:

                            Internetprotokoll, Version 4 (TCP/IPv4):

                            Internetprotokoll, Version 6 (TCP/IPv6):

                            Microsoft-LLDP-Treiber:

                            QoS-Paketplaner:

                            - "Settings"

                            *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                            *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                            *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                            *JumboPacket:Jumbo Packet:"Disabled (1514)"

                            *LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"

                            *LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"

                            *PMARPOffload:ARP Offload:"Enabled (1)"

                            *PMNSOffload:NS Offload:"Enabled (1)"

                            *PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"

                            *ReceiveBuffers:Receive Buffers:"256 (256)"

                            *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                            *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                            *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                            *TransmitBuffers:Transmit Buffers:"512 (512)"

                            *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                            *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                            AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"

                            ITR:Interrupt Moderation Rate:"Adaptive (65535)"

                            LogLinkStateEvent:Log Link State Event:"Enabled (51)"

                            MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"

                            WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"

                            - "Operating System"

                            .Net Framework Version:"4.0,4.7"

                            Boot Device:"\Device\HarddiskVolume4"

                            Internet Browser:"Mozilla Firefox,Not Available, Internet Explorer,11.48"

                            Locale:"Deutschland"

                            OS Manufacturer:"Microsoft Corporation"

                            OS Name:"Microsoft Windows 10 Pro"

                            Other OS Description:"Not Available"

                            Page File:"C:\pagefile.sys"

                            Page File Space:"2,88 GB"

                            Physical Memory (Available):"13,96 GB"

                            Physical Memory (Installed):"16 GB"

                            Physical Memory (Total):"15,85 GB"

                            System Directory:"C:\Windows\system32"

                            Version:"10.0.17134 Build 17134"

                            Virtual Memory (Available):"16,95 GB"

                            Virtual Memory (Total):"18,72 GB"

                            Windows Directory:"C:\Windows"

                            - "Installed Updates"

                            KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                            KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                            KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                            KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                            KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                            KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                            KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                            KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                            KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                            KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                            KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                            KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                            KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                            KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                            KB4100403:"Update [6/8/2018]"

                            KB4287903:"Security Update [6/8/2018]"

                            - "Processor"

                            - "Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz"

                            Architecture:"x64"

                            ATPO:"Not Available"

                            Availability:"Running or Full Power"

                            Caption:"Intel64 Family 6 Model 142 Stepping 9"

                            - "Chipset Name":"Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz"

                            Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+7500U+CPU+"

                            CPU Speed:"2,904 GHz"

                            Current Voltage:"1.6 volts"

                            Driver:"Not Available"

                            Driver Date:"04.21.2009 12:00"

                            Driver Path:"C:\Windows\system32\drivers\intelppm.sys"

                            Driver Provider:"Microsoft"

                            Driver Version:"10.0.17134.1"

                            Ext. Family:"Not Available"

                            Family:"Intel Coreâ„¢ i7-2760QM"

                            FPO:"Not Available"

                            INF:"cpu.inf"

                            INF Section:"IntelPPM_Inst.NT"

                            Install Date:"Not Available"

                            Last Error Code:"Not Available"

                            Level 1 Cache:"2 x 128 KB"

                            Level 2 Cache:"2 x 512 KB"

                            Level 3 Cache:"4 MB"

                            Load:"0%"

                            Manufacturer:"GenuineIntel"

                            Model:"142"

                            Name:"Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz"

                            Number of Cores:"2"

                            Number of Cores Enabled:"2"

                            Number of Logical Processors:"4"

                            Part Number:"To Be Filled By O.E.M."

                            Power Management Capabilities:"Not Available"

                            Power Management Supported:"No"

                            Processor ID:"BFEBFBFF000806E9"

                            Revision:"Not Available"

                            Serial Number:"To Be Filled By O.E.M."

                            Service Name:"intelppm"

                            Status:"OK"

                            Stepping:"9"

                            Version:"Not Available"

                            - "Storage"

                            - "asmedia ASM235 SCSI Disk Device"

                            Capablities:"Random Access, Supports Writing"

                            Caption:"asmedia ASM235 SCSI Disk Device"

                            Cylinder - Total:"972801"

                            Description:"Laufwerk"

                            Driver:"Not Available"

                            Driver Date:"06.21.2006 12:00"

                            Driver Version:"10.0.17134.1"

                            Error Code:"Device is working properly"

                            Firmware Revision:"0"

                            Heads - Total:"255"

                            Index:"2"

                            INF:"disk.inf"

                            Install Date:"Not Available"

                            Interface Type:"SCSI"

                            Manufacturer:"(Standardlaufwerke)"

                            Model:"asmedia ASM235 SCSI Disk Device"

                            Name:"\\.\PHYSICALDRIVE2"

                            Partitions:"1"

                            Physical Sector Size:"4096"

                            PNP Device ID:"SCSI\DISK&VEN_ASMEDIA&PROD_ASM235\000000"

                            Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                            SCSI Bus:"0"

                            SCSI LUN:"0"

                            SCSI Port:"2"

                            Sectors - Per Track:"63"

                            Sectors - Total:"15628048065"

                            Serial Number:"00000000000000000000"

                            Size:"7,28 TB"

                            Size – Available:"3,73 TB"

                            Status:"OK"

                            Tracks - Per Cylinder:"255"

                            Tracks - Total:"248064255"

                            - "F:"

                            Availability:"Not Available"

                            Caption:"F:"

                            Compression Method:"Not Compressed"

                            Description:"Lokale Festplatte"

                            File System:"NTFS"

                            Name:"MOV & SERIES"

                            Serial Number:"12DCA292"

                            Size:"7451,9101524353 GB"

                            Size – Available:"3816,02351760864 GB"

                            Status:"Not Available"

                            Volume Dirty:"No"

                            - "Samsung SSD 860 EVO 4TB"

                            Capablities:"Random Access, Supports Writing, SMART Notification"

                            Caption:"Samsung SSD 860 EVO 4TB"

                            Cylinder - Total:"486401"

                            Description:"Laufwerk"

                            Driver:"Not Available"

                            Driver Date:"06.21.2006 12:00"

                            Driver Version:"10.0.17134.1"

                            Error Code:"Device is working properly"

                            Firmware Revision:"RVT01B6Q"

                            Heads - Total:"255"

                            Index:"0"

                            INF:"disk.inf"

                            Install Date:"Not Available"

                            Interface Type:"IDE"

                            Manufacturer:"(Standardlaufwerke)"

                            Model:"Samsung SSD 860 EVO 4TB"

                            Name:"\\.\PHYSICALDRIVE0"

                            Partitions:"1"

                            Physical Sector Size:"512"

                            PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_SSD_860_EVO_4TB\4&5F4B352&0&000000"

                            Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                            Sectors - Per Track:"63"

                            Sectors - Total:"7814032065"

                            Serial Number:"S3YPNB0K200026V"

                            Size:"3,64 TB"

                            Size – Available:"1,61 TB"

                            SMART Attributes:"Self-Test: 255 minutes, OK, Short Self-Test: 2 minutes, OK"

                            Status:"OK"

                            Tracks - Per Cylinder:"255"

                            Tracks - Total:"124032255"

                            - "E:"

                            Availability:"Not Available"

                            Caption:"E:"

                            Compression Method:"Not Compressed"

                            Description:"Lokale Festplatte"

                            File System:"NTFS"

                            Name:"UHD"

                            Serial Number:"CC8FA06A"

                            Size:"3726,0058555603 GB"

                            Size – Available:"1650,99714279175 GB"

                            Status:"Not Available"

                            Volume Dirty:"No"

                            - "SMART"

                            0x05 Reallocated Sector Count:0:"10"

                            0x09 Power-On Hours:6:"0"

                            0x0C Power Cycle Count:15:"0"

                            0xB1 Wear Range Delta:0:"0"

                            0xB3 Used Reserved Block Count Total:0:"10"

                            0xB5 Program Fail Count Total:0:"10"

                            0xB6 Erase Fail Count:0:"10"

                            0xB7 SATA Downshift Count:0:"10"

                            0xBB Uncorrectable Error Count:0:"0"

                            0xBE Temperature - Current:46° C:"0"

                            0xBE Temperature - Highest:Not Available:"0"

                            0xBE Temperature - Lowest:Not Availabläe:"0"

                            0xC3 Hardware ECC Recovered:0:"0"

                            0xC7 CRC Error Count:0:"0"

                            0xEB Good Block Count:11:"0"

                            0xF1 Total LBAs Written:4375328646:"0"

                            - "Samsung SSD 960 EVO 500GB"

                            Capablities:"Random Access, Supports Writing"

                            Caption:"Samsung SSD 960 EVO 500GB"

                            Cylinder - Total:"60801"

                            Description:"Laufwerk"

                            Driver:"Not Available"

                            Driver Date:"06.21.2006 12:00"

                            Driver Version:"10.0.17134.1"

                            Error Code:"Device is working properly"

                            Firmware Revision:"1B7Q"

                            Heads - Total:"255"

                            Index:"1"

                            INF:"disk.inf"

                            Install Date:"Not Available"

                            Interface Type:"SCSI"

                            Manufacturer:"(Standardlaufwerke)"

                            Model:"Samsung SSD 960 EVO 500GB"

                            Name:"\\.\PHYSICALDRIVE1"

                            Partitions:"4"

                            Physical Sector Size:"512"

                            PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_SSD_960\5&315CD64A&0&000000"

                            Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                            SCSI Bus:"0"

                            SCSI LUN:"0"

                            SCSI Port:"1"

                            Sectors - Per Track:"63"

                            Sectors - Total:"976768065"

                            Serial Number:"0025_385B_61B0_8EB9."

                            Size:"465,76 GB"

                            Size – Available:"437,29 GB"

                            Status:"OK"

                            Tracks - Per Cylinder:"255"

                            Tracks - Total:"15504255"

                            - "C:"

                            Availability:"Not Available"

                            Caption:"C:"

                            Compression Method:"Not Compressed"

                            Description:"Lokale Festplatte"

                            File System:"NTFS"

                            Name:"SYSTEM"

                            Serial Number:"B4062F3D"

                            Size:"127,398433685303 GB"

                            Size – Available:"103,23365020752 GB"

                            Status:"Not Available"

                            Volume Dirty:"No"

                            - "D:"

                            Availability:"Not Available"

                            Caption:"D:"

                            Compression Method:"Not Compressed"

                            Description:"Lokale Festplatte"

                            File System:"NTFS"

                            Name:"STORAGE"

                            Serial Number:"02003B4D"

                            Size:"337,760738372803 GB"

                            Size – Available:"334,059989929199 GB"

                            Status:"Not Available"

                            Volume Dirty:"No"

                          ...#SSU#...

                          • 10. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello Case39
                            Thank you for your response.
                            Now that you reinstalled the OS, please go ahead and (for testing and documentation purposes) send to us two DxDiag.exe reports; one with the system on its current state, and another one after updating to the latest drivers again.
                            If you have any question on how it works, please go ahead and take a look to this Microsoft* article:
                            https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
                            As well please make sure that your Gigabyte* BRIX HTPC is running the latest BIOS provided by its manufacturer.
                            The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
                            You can download our latest drivers again here:
                            https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?product=96551
                            In addition, please let us know If you are using any dongle/adapter in your setup.
                             
                            I hope this helps.
                            Best regards.
                             
                            Diego S.
                             

                            • 11. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
                              Case39

                              Here it is. The result for installing the new driver is still the same. No HDR possible!

                              • 12. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello Case39
                                Thank you for your response.
                                We will research further on your case along with our escalated team.
                                Please go ahead and provide us the information as requested in the following link in order to try to replicate your issue:
                                https://communities.intel.com/thread/77761
                                As well, as shared before go ahead and provide us with your cable’s model and brand, and please let us know If you are using any dongle/adapter in your setup.
                                 
                                I hope this helps.
                                Best regards.
                                 
                                Diego S.
                                 

                                • 13. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
                                  Case39

                                  The HDMI CABLE is a OMARS Premium Certified Cabel from Amazon.com. directly plugged into the LG OLED 55 B7D TV.

                                   

                                  Further Sys Infos following next...

                                  • 14. Re: After installation on a i7-7500U in my Gigabyte BRIX HTPC the HDR playback is broken
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello Case39,
                                    Thank you for your response and the information provided.
                                    I am going to keep on monitoring your case so we can have the system information.
                                    Regards,
                                    Diego S.

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