1 of 1 people found this helpful
Thank you for joining the Intel Community Support.
We highly appreciate your feedback and I will forward it to the proper department to continue improving the tools we have available.
Regarding the generic drivers of graphics drivers, drivers provided by system manufacturers have been tested by manufacturers to ensure the functionality of their systems. We supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customizations, or make other changes to the graphics driver software or software packaging. Trying to install generic drivers is an option, but you may run into installation incompatibilities.
In addition, one of the objectives of the Intel® DSA is to provide customers with driver updates once they are released. However, it is always recommended to install your system manufacturer's driver first.
If you would like to install the latest graphics driver for your system, I recommend you to do it manually. These are the steps you can follow:
1 - Unzip the file to a designated location or folder.
2 - Right-click Windows Start icon and open Device Manager.
3 - Click Yes when prompted for permission from User Account Control.
4 - Expand the Display adapters section.
5 - Right-click the Intel® graphics entry and select Update Driver Software.
6 - Click "Browse my computer for driver software".
7 - Click "Let me pick from a list of device drivers on my computer".
8 - Click "Have Disk".
9 - Click "Browse".
10 - Access the designated location or folder, and access a folder called "Graphics".
11 - Select the file called "igdlh64" or "igdlh".
12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.
13 - Reboot your computer
Please run the Intel® System Support Utility and attach the report. I will be helpful to provide accurate information about the installation issues you are having.
Thank you for your answer. Please forward my rant to the responsible departments.
My issue with the current state of the graphics driver support as a customer and as a developer is that by relying on the laptop manufacturers to deliver up-to-date drivers creates a huge fragmentation of the ecosystem and graphics applications, specifically games rely of having the latest and greatest drivers to perform at their best. You cannot expect that the average user will know how to manually install a driver if that's even possible. Discrete GPUs were supported by generic drivers for years and my experience was always good. I am convinced that the same can be done for integrated drivers. Especially that now we have Kabylake-G.
This issue needs to be addressed. Intel should find a way sooner rather than later even if on future products only that the generic driver could be used safely by default.
SSUReport.txt.zip 6.2 K
1 of 1 people found this helpful
Thank you for your response.
I can definitely understand your concern. We are working on improving this tool. For this reason, a new Intel® DSA was released recently. I am including the link below.
Fixes and improvements were implemented to ensure the best experience possible. For example, a fix with certain OEM graphics drivers was included. I hope this helps.