2 Replies Latest reply on Jun 6, 2018 5:46 PM by Intel Corporation

    Intel® UHD Graphics 630

    hamtar9

      So, I bought a new pc and I didn't buy a graphics card because it was too expensive, but it seems that it doesn't uses intel uhd graphics 630 as a graphics engine. I tried to change it in the bios in "Primary graphics" to igfx but it still doesn't work. Untitled.png

        • 1. Re: Intel® UHD Graphics 630
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello hamtar9,

          I understand that you believe your system is not using the Intel ® Graphics.

          Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps: 

          1. In the keyboard, press WinLogo key + R. 
          2. In the Run box please type dxdiag and hit Enter.
          3. Click on Save All Information (save it in your desktop). 
          4. Attach the report to this thread. 

          Also, I would like to mention that this could be related to drivers not being up to date and that is the reason why the one being used is the Microsoft* basic adapter.


          Regards,
          David V

          • 2. Re: Intel® UHD Graphics 630
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello hamtar9,,

            I am following up with your case and see that we have not heard back from you.

            Please provide me with the information requested above. 

            If you need more assistance do not hesitate to reply.


            Regards,
            David V