5 Replies Latest reply on Jul 17, 2018 10:30 AM by asrtaylor

    Windows 10 version 1803

    FRS4002

      After installing the new update I can't control the brightness there is no brightness slider and it set on maximum by default. Also the screen becomes wide and I have an error in intel hd graphics driver and intel turbo boost technology driver in device manager it says:

       

      Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

       

       

      {Bad Image}

      %hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x

       

       

      Please help I am fed up with this, and the maximum brightness harms my eyes. I can't even work with my PC

        • 1. Re: Windows 10 version 1803
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello FRS4002, 

          Thank you for joining the Intel Community Support.

          I would like to gather some information about your system. Please scan it using the Intel® System Support Utility. Follow the steps below:
          1.Download the Intel® System Support Utility and save the application to your system.
          https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600
          2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
          3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
          4. Attach the report to this thread.

          Wanner G. 

          • 2. Re: Windows 10 version 1803
            FRS4002

            Here is the report

            • 3. Re: Windows 10 version 1803
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello FRS4002,

              Thank you for your response. 

              On legacy platforms, 5th Generation and older, an updated Intel® graphics driver is not required for the new Microsoft Windows 10® April update (2018). Because you are having issues most likely caused by the Windows 10 April update, our recommendation is to revert back to the previous Windows 10 version. By doing this, the issue should be resolved. 

              For the best experience with the latest features introduced with the update, we suggest upgrading the platform with a minimum of 6th Generation processors or better.

              Wanner G. 

              • 4. Re: Windows 10 version 1803
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello FRS4002

                Were you able to fix the issues you were having by reverting back to the previous Windows 10 version?

                Please let me know if you need any further assistance. 

                Wanner G. 

                • 5. Re: Windows 10 version 1803
                  asrtaylor

                  I too am having drivers issues with Win10 1803.  Problem did not show up until a couple of weeks ago, long after 1803 was installed, and now cannot revert back.  I've deleted the devices, deleted the drivers, tried various methods to update or reinstall.  Not able to get teh system functioning properly anymore.

                   

                  Intel HD Graphics, Logitech web camera, and Brother printer show the same error mesage.  When reinstalling drivers, error 30 is received indicating corrupt drivers even though I've downloaded and installed directly from Intel (many times attempted).

                   

                  Driver error message is:

                  Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

                   

                   

                  {Bad Image}

                  %hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0x

                   

                  SSU file attached.

                   

                  Ideas short of rebuilding or buying newer system?