2 Replies Latest reply on Jun 8, 2018 2:15 PM by Intel Corporation

    Intel(R) Dual Band Wireless-AC 7265

    Haziq

      Hi, my laptop using Intel(R) Dual Band Wireless-AC 7265, only can detect 2.4Ghz wifi connection only, already latest software. Plus in the Wireless Mode Value only shown this.

        • 1. Re: Intel(R) Dual Band Wireless-AC 7265
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Haziq,

          We've moved your thread over to our Wireless Networking Support Community

          We understand you're only able to detect networks broadcasting in the 2.4 GHz band using your Intel® Dual Band Wireless-AC 7265.

          In order to better assist you, we would like for you to share an Intel® System Support Utility report:

              1. Download the latest Intel® SSU
              2. While connected to your WiFi network, run the scan for "everything."
              3. Save and name the report.
              
          Also, what is the brand and model of your wireless router/access point? Have you tested on different networks?

          As far as your wireless mode settings go, this is expected. The wireless mode settings only control the 802.11a/b/g standard settings. Wireless-N and AC (802.11n/ac) are handled by your HT Mode setting (later renamed to "802.11n/ac Wireless Mode"). See: Advanced Intel® Wireless Adapter Settings

          We look forward to hearing back from you.

          Best regards,
          Carlos A.

          • 2. Re: Intel(R) Dual Band Wireless-AC 7265
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Haziq,

             

            We haven't heard back from you in a while, has your issue been resolved?

             

            If you need further assistance, please try updating to the latest driver,or provide the information requested in our previous response.

             

            Best regards,
            Carlos A.