1 Reply Latest reply on May 28, 2018 4:12 PM by Intel Corporation

    Intel HD Graphic Control Panel wont open

    Betimz92

      Hi i recently noticed that i cant get in the control panel of intel

      My specs are:

      i5-7200U

      Intel HD Graphics 620

      Nvidia GeForce 940MX

      8GB RAM DDR4

      here is my DxDiag.txt just in case thanks.

        • 1. Re: Intel HD Graphic Control Panel wont open
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Betimz92, 

          Thank you for joining the Intel Community Support.

          I would like to do further research about this issue. 

          -Do you see the Intel Graphics Settings if you right-click the Desktop?
          -Are you using any hot-key combination such as pressing CTRL+ALT+F12?
          -Did this issue start after updating the graphics driver?

          Also, you can try a clean install of the graphics driver. Follow these steps.

          1.Disconnect your unit from the internet.
          2.Uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, please follow the steps on the link below under these sections: 
          -Uninstalling the Intel Graphics Driver via the Device Manager Method
          -Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.
          https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

          3.Restart your computer. Go to the device manager and check if Windows installed another version of the graphics driver. If it does, please remove it and restart your computer one more time. Repeat the process until you get the Microsoft Basic Display Adapter.
          4.Once you do, please proceed with the clean install of the latest graphics driver version for your system.

          Link
          https://downloadcenter.intel.com/download/27803/Graphics-Intel-Graphics-Driver-for-Windows-10?product=96551

          5.Once the latest driver has been installed, you may enable the internet connection again.

          Wanner G.