Thank you for joining the Intel Community Support.
Please provide the following information to do further research about this issue.
1.The Intel® RST system report.
1.Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
2.Click the Help icon.
3.Click the System Report icon.
2.Please scan it using the Intel® System Support Utility. Follow the steps below:
1.Download the Intel® System Support Utility and save the application to your system.
2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
4. Attach the report to this thread.
1.The Intel® RST system report. SystemReport.txt
2.Please scan it using the Intel® System Support Utility. Follow the steps below: ScanReport.txt
At the time of system report and scans, my secondary hard drive (now F:) was still visible and accessible.
And my hard drive just stopped working. This time I think I heard a click right before the intel message popped up.
1.The Intel® RST system report. SystemReport2.txt
2.Please scan it using the Intel® System Support Utility. Follow the steps below: ScanReport2.txt
Sorry to hear that you are experiencing issues with Intel® RSTe
We appreciate the system reports you provided us;however, we would like to confirm your system specs:
Processor:"Intel(R) Core(TM) i7-4820K CPU
Samsung SSD 850 PRO 512GB
In regards of to the issue about your secondary drive disappearing from the system, have you check if the drive is recognized either on the device manager or disk management?
Hope you are doing well
We are following on your community post since we requested you some information a few days ago; however we haven't received a reply from you yet.
Please let us know if you require further assistance